Express Electrical Service
About us
Express Electrical Service Inc.Is A Family Owned, Full Service, Licensed, Insured, and Bonded Electrical Contractor. Your calls are answered by real people. Appointments are set around your schedule. All of our electricians are background checked, state certified and randomly drug tested. We use Up-Front pricing on all our work. That way there are no surprises and you know EXACTLY what it will cost before any work is started. All our work includes 100% Satisfaction, we'll make it right or you don't have to pay! Our work also includes a "Lifetime Guarantee" - We stand behind our workmanship. If we made a mistake or overlooked something, we'll come back and make it right at no cost to you We offer same day services with a 60-90 min response time for your home and business.We specialize in emergency repairs as well as installations of new main panels, sub panels, new outlets, new dedicated circuits etc.Our highly skilled technicians will quickly find the source of your electrician problem and advise you on how to get the best performance from your electrician systems. We provide excellent work with professional technicians who work in an orderly and timely manner. No job is too big or too small. All work is guaranteed in writing. We look forward to working with you. Our company is committed to the technical excellence of the service we provide you and, therefore, require our 'champion' technicians to attend regular training sessions. Besides the technician who actually does the repair, Express Electrical Service has highly competent and experienced field supervisors who, although you may never see, provide valuable backup to the technician. So, should a second opinion ever be required about a technical question, you don’t have to worry because the technician has highly qualified expertise to bring to each call. Also, additional backup is available in the office to support the field technician on your job. Should a question arise about prior work performed for you, or if a part needs to be special ordered, the technician needs only to call to access that help. When you combine all of this with the thoroughly stocked service vehicles, the cutting edge communication technology, the ‘family friendly’ service people and the rigorous employment screening, you can understand why we call the person who we deliver to your door a 'champion' technician.
Business highlights
Services we offer
Burning smell call the experts., Ceiling fans, Circuit Breaker install & replacement, Flickering lights, Indoor and Outdoor lighting, Installation of new circuits, Landscape lighting, New outlets, Panel replacement & upgrade, Partial Power, Recessed lights. SPECIALIZING in same day service with repair. No power, Same day service for any electrical needs responding with in 60-90min. Residential troubleshooting and repair, Sub Panels, Whole house rewiring
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
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I just moved into an older home and was updating some of the electrical - DIY. I have experience with this as I have owned rental properties in the past and my father was a trained electrician. I was able to determine that the Main Fuser Breaker had malfunctioned and needed to be replaced.
I searched google, instead of Angie's List - yes I know, shame on me. I didn't have internet yet and google on my iPhone was the quickest and I wanted to restore power. The main Google advertised provider was Express Electrical Service so I called and they told me they could be there within the hour and the minimum fee was $49.00. I explained what the problem was and a technician amazingly was at my doorstep within an hour.
Now for the horror story. The electrician was extremely pleasant and nice but treated me like I was a two year old when I explained what the problem was and what I had done. He was like did you keep the white wire on the left side and the black wire on the right? I was like, NO, because the wires are all over 80 years old and they are all black. I know how to replace an outlet, the problem is the main breaker.
So the electrician looked at the Main Breaker and said he needed a few minutes to write up an estimate. He came back to me with a price of $1,354.47 to replace a simple Main Breaker. I was like you must be kidding me? This will take five minutes to do. I was willing to pay dearly for the immediate response but not nearly $1,400! Then he said for $448.63 he was disassemble and clean the connectors on the breaker. Well, I knew the breaker was shot and he made no guarantee that this would work either.
To add insult to injury he then quoted me a whopping $212.00 per outlet to replace an electrical receptor. I was like you must be kidding me - it takes less than 15 minutes to replace an outlet - that is almost $900 an hour for his service. I want HIS JOB!
So, I sent him on his way, called the electrical company to disconnect power, removed the main breaker - researched where to find one locally and was able to purchase it for $75.00. I had my electrical power up and running within a few hours.
I can't attest to whether or not this outfit is competant in their work, assume they are, but you will pay dearly for any work they perform. You've been warned!
Called the company to postpone the panel replacement. Our home protection insurance company to sent out their electrician the next morning. He looked at the work done and was able turn on the electricity to the laundry room. He told us that the amount charged by Metro Electric was overpriced by his standards and should have been closer to $200-300. His quote to replace the panel was $3000.00.
Called another licensed electrician, who gave us similar quotes - $200-300 for the late night work and $3000.00 for the panel replacement.
My husband talked to Robert in the morning to discuss the high pricing. Robert reported that he is obligated to charge according the company's pricing book . I called Metro and asked to speak to the person in charge, Mario Camparino, Operations Manager. Received a phone call back from Denise Castro, office manager. I explained my concerns about the charges and was told that Mario would be calling back.
Mario called back and stated that since Metro is a large company they need to charge more than the independents ( they have 65 employees who get health insurance, 3 weeks vacation, etc.) He told me , you cannot compare apples to oranges. He said the charges were explained when my husband called for the service, there would be a $99 service fee and then the company charges by the job. When Robert came out and gave the estimate of $2049, they had us over the barrel. My husband needed the electricity on ASAP due to the job he was working on, on his computer. When I told Mario, the cost of the panel replacement by the other 2 electricians, he defended Metro's pricing as fair. He offered to send me a $200 gift card, which I refused. Mario stated that we have access to the internet so we should have refused the service and called someone else to come. He said "that's how you found us." If we had completed the entire job with Metro Electric the total price would have been $8995.00. I feel Metro Electric pricing should be within the parameters of other electricians.
Mario Camparino was unable to give me the name of the head of the company or CEO. Mario said his name was Jag or Jagget, but did not know his last name because he is based in Texas! I informed Mario that I would be sending in a report to BBB and other agencies for review. Mario said he was sorry that I was not happy, but they have PROFESSIONALS review and set their pricing book listings. He asked me if I was trying to tell him how to set the company's prices
Beware to customers using Metro!!
Licensing
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