About us
Empire Today®, Makes Beautiful New Floors Easy. Call 877-799-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-799-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-799-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.
Business highlights
Services we offer
Update Services Offered to: Empire Today offers quality, name brand Carpet, Laminate, Hardwood, Vinyl, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, get professional room measurements and an all-inclusive price estimate. Plus, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Services we don't offer
Repairs
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 42
Assorted photos uploaded by Empire Today®
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 38% | ||
| 15% | ||
| 15% | ||
| 8% | ||
| 23% |
Filter reviews by service
"Dear Customer, We've read your review, and we sincerely regret to hear that this was your experience. Your satisfaction is a priority, and we'll be in touch with you shortly to further discuss your concerns. Thank you."
"Thank you for your rating!"
"Dear Customer, We are happy to hear that your experience was a success. Thank you for sharing!"
"Dear Customer, we are disappointed to hear that this was your experience. Your concerns are important to us and we assure you that we will be reviewing this matter further. Thank you."
"We appreciate the customer contacting us regarding her concerns. We have spoken with the customer regarding her concerns, and offered to let her select a new product. This will be scheduled at the customer’s convenience."
"Thank you for bringing your experience to our attention. We know that your time is valuable, and we regret that you were inconvenienced by the missed appointment. We want to help make things right for you, and we will be contacting you shortly to discuss the situation in more detail. You can also reach us at [email protected]. Thank you."
"We’re glad to know that you had a positive experience with us! We hope you’re enjoying the new look and feel of your home, and we hope to assist you with future home improvement projects. Thank you. Jeanette Ramey, National Customer Service Manager"
"Thanks for sharing your experience with us. While we’re disappointed that you had some issues initially, we’re glad that we were able to work with you to make things right. Please don’t hesitate to contact us if you have any additional questions or concerns. You can reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Carpet was scheduled to be installed. They confirmed. 20 minutes prior to
"Thank you for bringing your concerns to our attention. We’re disappointed that your product is not meeting your expectations. It’s our understanding that we’ve been in contact with you about these issues and that we have agreed upon a resolution. We will be contacting you shortly to discuss the situation in more detail, and you can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Empire's discounted estimate was $5600 for 170 yards for the builders grade carpet which comes out of be about $33 per yard installed.
The Emprie Sales person focused on the total price of the job and how quickly they could install; not price per square foot or per square yard (regular carpet industry terms)
the Sales person provided two discounts to get us to sign that day, the lowest discounted price provided is the $5600 listed above;
We chose not to sign with Empire since we had two other carpet companies coming out to provide us with an estimate (good thing we did not sign with Empire). We found a better grade of carpet and price with one local carpet stores (without asking for any discounting) We compared the other two carpet companies prices to Empire's price and Empire was still were twice as high with a lower grade of carpet than their competitors.
We did not share estimates/bids with the other carpet companies and all three carpet stores came up with the same amount of carpet to install. all the the estimates/bids included removal of old carpet and pad and installation of new carpet and pad.
If you're going to have carpet installed get some competitive estimates before signing with anyone.
"Thank you for bringing your concerns to our attention. It’s disappointing that our pricing did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We also offer a price match guarantee. We understand that you’ve already gone with another company, but we would still be happy to address your concerns and better explain our pricing. If you’re interested in speaking with us, please don’t hesitate to contact us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
"Thanks for taking the time to share your experience! It’s wonderful that the installation went so well, and we’re thrilled that you’re enjoying the finished product! Jeanette Ramey, National Customer Service Manager"
"Thanks for sharing your experience! We’re thrilled to know that you’re enjoying the finished product. However, we always want our customers to be satisfied with their entire experience, and we regret the lack of follow up you’ve received. We will be contacting you shortly to answer any questions you may have, and you can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
"It’s disappointing that you were not satisfied with your experience. We would like to know more about what happened and work towards a resolution if you have any outstanding issues. Please call us at 888-588-2315 x4195 or email [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
"We loved reading your review. It’s always wonderful to received feedback from our satisfied customers, and we’re thrilled that the installers were able to exceed your expectations. We truly appreciate the recommendation and hope you’re enjoying the new look and feel of your home! Jeanette Ramey, National Customer Service Manager"
"We love receiving feedback from our satisfied customers, and it was wonderful to read your review. We’re glad that you’re enjoying the new look of your home. Thanks for sharing your experience. Jeanette Ramey, National Customer Service Manager"
"It’s disappointing that you have not been satisfied with your experience, and we would like to know more about your concerns. We will be contacting you shortly to discuss the situation, and you can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
"We love receiving customer feedback, so we truly appreciate you sharing your experience! It’s wonderful that your installation went so well, and we’re looking forward to assisting you with future home improvement projects! Thank you. Jeanette Ramey, National Customer Service Manager"
1) The salesman was unwilling to discuss relative prices and options in general terms, only to offer a full quote on the specified job, after a specific choice had been made.
2) The price seemed high.
3) I was offered a discount if I made a decision right there on the spot. That was even more disconcerting than the high price, itself. I do not like to do business that way, in any case, and in this case, there was even more reason to not make a decision at that very moment, because there were other people involved who should have been consulted. The whole way the deal was presented was as if Empire were afraid of what might happen if I had time to think or to get other bids.
I ended up using Barry Carpet, whose name I got from Angie's List.
I had used Empire many years ago and had no problem. So, I thought of them first. But this encounter put me off.
"It’s disappointing that our pricing did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services, and we also offer a price match guarantee. It is never our intention to make our customers feel pressured to purchase, and we regret that this was your experience. We understand that you’ve gone with another company, but we would still like the opportunity to discuss your experience. If you’d be interested in speaking with us, please contact us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
"We regret that you were inconvenienced by your missed appointment. We know that your time is valuable, and we never want our customers to be disappointed in our service. We would like the opportunity to make things right for you, and we will be contacting you shortly. If you have any additional questions or concerns, you can reach us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
"Thank you for bringing your concerns to our attention. We can assure you that we take this matter very seriously, and we would like to learn more about the issues you’ve been experiencing with your products. We are committed to working with our customers until they are satisfied, and we will be following up with you shortly to work towards a resolution. If you have additional questions or concerns, please contact us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
unknown, Los Angeles, CA 00000
Service Hours
| Sunday: | Open All Day |
| Monday: | Open All Day |
| Tuesday: | Open All Day |
| Wednesday: | Open All Day |
| Thursday: | Open All Day |
| Friday: | Open All Day |
| Saturday: | Open All Day |
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