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About us
Empire Today®, Makes Beautiful New Floors Easy. Call 877-799-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-799-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-799-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.
Business highlights
66 years of experience
Services we offer
Update Services Offered to: Empire Today offers quality, name brand Carpet, Laminate, Hardwood, Vinyl, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, get professional room measurements and an all-inclusive price estimate. Plus, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Services we don't offer
Repairs
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 42
Assorted photos uploaded by Empire Today®
Reviews
4.073 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 59% | ||
| 12% | ||
| 14% | ||
| 4% | ||
| 11% |
Filter reviews by service
Showing 1-25 of 73 reviews
Barbara L.
Dec 2017
Sales rep Kim measured the areas and showed me sample boards with swatches. She was knowledgeable about carpet density, and I chose the top of the line within the look I wanted. The price was reasonable. Kim had me take a picture of the carpet I had selected and told me to compare it to a swatch the installers would cut for me when they came to install. It was downhill from there. On installation day, 12/26, I first rec'd an automated call stating that there was a job before mine and that they couldn't give me a time estimate until that job progressed. About an hour later, I rec'd a call from Empire because the caller had been told that I wanted to either cancel or reschedule. I told her that was not the case. She then told me that they would be at my job between 8 & 10AM (It was 8:55) and quickly amended it to 9 - 10. That seemed odd considering that the automated call said there was a job before mine. They arrived around 9:30 and presented me with a swatch much lighter than the color I had selected. The lead installer (contractor, not an Empire employee) said my photo wasn't an accurate representation, but I told him I had seen the swatch and that the photo matched what I had seen perfectly. He was unable to reach Empire and asked me to call the sales rep. I left a voicemail around 10:30. I also rec'd a call from Empire after the installer eventually reached the company. I was asked what the tag on the carpet said. I hadn't been told of a tag, but went out to the truck. It had the correct color name, but was not the correct color. The Empire employee tried to blame the sales rep, saying she had made a mistake. I said no, the mistake was Empire's. The inventory did not match the sample boards. She was going to send the sales rep out to straighten out the situation. It has now been 76+ hours and I have not heard from Empire or the sales rep. I just tried to call the # of the Empire person who called me, and rec'd an automated message that the # had been changed, disconnected, or was out of service. Meanwhile, I am out the 10% deposit of $924 and have nothing to show for it.
Response from Empire Today®
"Dear Customer, We've read your review, and we sincerely regret to hear that this was your experience. Your satisfaction is a priority, and we'll be in touch with you shortly to further discuss your concerns. Thank you."
James C.
Sep 2017
.
Bertha A.
Jan 2017
unknown
Response from Empire Today®
"Thank you for your rating!"
Homeowner
Jan 2017
They were excellent and they did everything right. The guys came in and laid the carpets with no trouble and they did what they said they would and in nice time also.
Response from Empire Today®
"Dear Customer, We are happy to hear that your experience was a success. Thank you for sharing!"
Keith H.
Dec 2016
Exceptionally well done, very impressed with the precision craftsmenship of the Empire Today crew. From the Contract Salesman to the Install Scheduler to the final mop of the floor, the entire team met or exceeded my high expectations. I have done laminate floor installation, and appreciate the quality look and finish that Empire Today provided for my first home reno project.
Michelle O.
Dec 2016
I would never use this company again. The carpet I purchased 2 years ago had to be stretched. I was told it was out of the warranty period, but no one offered to come and look at the terrible job that was done. I had to hire another flooring company to stretch it, and I was embarrassed to be told what a bad job was done, and angry that I got taken by this company.
Response from Empire Today®
"Dear Customer, we are disappointed to hear that this was your experience. Your concerns are important to us and we assure you that we will be reviewing this matter further. Thank you."
Andrea M.
Oct 2016
DO NOT USE THIS COMPANY. They are unprofessional and they will lie to you. They will not show up when they are expected. A "two day" job became six days because they didn't even bother to show up the first two days.
K. Y.
Jun 2016
unknown
Alfonso C.
Jun 2016
unknown
MARY A.
Nov 2015
Since the installation, the living room floor has gradually started changing colors and bubbling/ rippling. We reported it to them and they sent someone out for an inspection. We've asked for copies of our original bill (which we haven't been able to find) because we want to identify the adhesive they used originally to ensure it's not used again and find out if there is any warranty with the adhesive. They sent someone out for an inspection who thought it was water damage and told us that it really hinges on the adhesive used previously.
Response from Empire Today®
"We appreciate the customer contacting us regarding her concerns. We have spoken with the customer regarding her concerns, and offered to let her select a new product. This will be scheduled at the customer’s convenience."
Greg S.
Oct 2015
Wasted our time...We had an appointment and they never showed up or called. I spoke to a customer service representative over the phone and was told that he would call me back once he reached the sales rep. but never did. This company is a joke...
Response from Empire Today®
"Thank you for bringing your experience to our attention. We know that your time is valuable, and we regret that you were inconvenienced by the missed appointment. We want to help make things right for you, and we will be contacting you shortly to discuss the situation in more detail. You can also reach us at [email protected]. Thank you."
Danielle B.
May 2015
.
Response from Empire Today®
"We’re glad to know that you had a positive experience with us! We hope you’re enjoying the new look and feel of your home, and we hope to assist you with future home improvement projects. Thank you. Jeanette Ramey, National Customer Service Manager"
John C.
Dec 2014
They were very efficient as far as coming and getting this done. We had a few little issues but they did honor the warranty. There was a flaw in the origin carpet but they replaced the carpet that they did in entire house. They said that the guy we’re dealing was a little troublesome. We finally got to their home office and they made good with the couple of problems that we still have. Overall, as far as the final cut and baseboard that they put in, I’m satisfied with it. I have a little concern with the replacement. The installers did few things that needed to be repaired and they were good with it. The pricing was good.
Response from Empire Today®
"Thanks for sharing your experience with us. While we’re disappointed that you had some issues initially, we’re glad that we were able to work with you to make things right. Please don’t hesitate to contact us if you have any additional questions or concerns. You can reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
KZ G.
Oct 2014
Salesperson Toni seemed very nice and knowledgeable. When problems arose, she disappeared. Crew arrives and you must provide Credit Card upon their arrival prior to work. Crew pretends to speak only spanish. Baseboard work is bad. The expensive luxury vinyl expands and bubbles up from floor. I've been tryiny for 4 weeks to get correction. Salesperson Toni doesn't respond.
Carpet was scheduled to be installed. They confirmed. 20 minutes prior to
Carpet was scheduled to be installed. They confirmed. 20 minutes prior to
Response from Empire Today®
"Thank you for bringing your concerns to our attention. We’re disappointed that your product is not meeting your expectations. It’s our understanding that we’ve been in contact with you about these issues and that we have agreed upon a resolution. We will be contacting you shortly to discuss the situation in more detail, and you can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Eric D.
Jul 2014
The initial estimate for home builder grade carpet was $10,700 for 170 yards of carpet;
Empire's discounted estimate was $5600 for 170 yards for the builders grade carpet which comes out of be about $33 per yard installed.
The Emprie Sales person focused on the total price of the job and how quickly they could install; not price per square foot or per square yard (regular carpet industry terms)
the Sales person provided two discounts to get us to sign that day, the lowest discounted price provided is the $5600 listed above;
We chose not to sign with Empire since we had two other carpet companies coming out to provide us with an estimate (good thing we did not sign with Empire). We found a better grade of carpet and price with one local carpet stores (without asking for any discounting) We compared the other two carpet companies prices to Empire's price and Empire was still were twice as high with a lower grade of carpet than their competitors.
We did not share estimates/bids with the other carpet companies and all three carpet stores came up with the same amount of carpet to install. all the the estimates/bids included removal of old carpet and pad and installation of new carpet and pad.
If you're going to have carpet installed get some competitive estimates before signing with anyone.
Empire's discounted estimate was $5600 for 170 yards for the builders grade carpet which comes out of be about $33 per yard installed.
The Emprie Sales person focused on the total price of the job and how quickly they could install; not price per square foot or per square yard (regular carpet industry terms)
the Sales person provided two discounts to get us to sign that day, the lowest discounted price provided is the $5600 listed above;
We chose not to sign with Empire since we had two other carpet companies coming out to provide us with an estimate (good thing we did not sign with Empire). We found a better grade of carpet and price with one local carpet stores (without asking for any discounting) We compared the other two carpet companies prices to Empire's price and Empire was still were twice as high with a lower grade of carpet than their competitors.
We did not share estimates/bids with the other carpet companies and all three carpet stores came up with the same amount of carpet to install. all the the estimates/bids included removal of old carpet and pad and installation of new carpet and pad.
If you're going to have carpet installed get some competitive estimates before signing with anyone.
Response from Empire Today®
"Thank you for bringing your concerns to our attention. It’s disappointing that our pricing did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We also offer a price match guarantee. We understand that you’ve already gone with another company, but we would still be happy to address your concerns and better explain our pricing. If you’re interested in speaking with us, please don’t hesitate to contact us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Kris P.
Jul 2014
They were here and stayed all day and did a good job. They were here at the time when they were supposed to be here. It was good.
Response from Empire Today®
"Thanks for taking the time to share your experience! It’s wonderful that the installation went so well, and we’re thrilled that you’re enjoying the finished product! Jeanette Ramey, National Customer Service Manager"
Diane P.
Jun 2014
unknown
Response from Empire Today®
"Thanks for sharing your experience! We’re thrilled to know that you’re enjoying the finished product. However, we always want our customers to be satisfied with their entire experience, and we regret the lack of follow up you’ve received. We will be contacting you shortly to answer any questions you may have, and you can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Howard K.
May 2014
unknown
Response from Empire Today®
"It’s disappointing that you were not satisfied with your experience. We would like to know more about what happened and work towards a resolution if you have any outstanding issues. Please call us at 888-588-2315 x4195 or email [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Dana C.
Apr 2014
unknown
Response from Empire Today®
"We loved reading your review. It’s always wonderful to received feedback from our satisfied customers, and we’re thrilled that the installers were able to exceed your expectations. We truly appreciate the recommendation and hope you’re enjoying the new look and feel of your home! Jeanette Ramey, National Customer Service Manager"
Marcelena L.
Apr 2014
I love my new blue carpet in my bedroom. They gave me a great deal and did it with in a few days.I am very happy with my new carpets. The cost was great and the timing worked out perfect. THanks Empire
Response from Empire Today®
"We love receiving feedback from our satisfied customers, and it was wonderful to read your review. We’re glad that you’re enjoying the new look of your home. Thanks for sharing your experience. Jeanette Ramey, National Customer Service Manager"
Lorie B.
Mar 2014
.
Response from Empire Today®
"It’s disappointing that you have not been satisfied with your experience, and we would like to know more about your concerns. We will be contacting you shortly to discuss the situation, and you can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Barbara W.
Mar 2014
Arrived on time with right materials. Installation was quick and professional. Would use agan.
Response from Empire Today®
"We love receiving customer feedback, so we truly appreciate you sharing your experience! It’s wonderful that your installation went so well, and we’re looking forward to assisting you with future home improvement projects! Thank you. Jeanette Ramey, National Customer Service Manager"
Roberta O.
Sep 2013
I chose another provider for the following reasons:
1) The salesman was unwilling to discuss relative prices and options in general terms, only to offer a full quote on the specified job, after a specific choice had been made.
2) The price seemed high.
3) I was offered a discount if I made a decision right there on the spot. That was even more disconcerting than the high price, itself. I do not like to do business that way, in any case, and in this case, there was even more reason to not make a decision at that very moment, because there were other people involved who should have been consulted. The whole way the deal was presented was as if Empire were afraid of what might happen if I had time to think or to get other bids.
I ended up using Barry Carpet, whose name I got from Angie's List.
I had used Empire many years ago and had no problem. So, I thought of them first. But this encounter put me off.
1) The salesman was unwilling to discuss relative prices and options in general terms, only to offer a full quote on the specified job, after a specific choice had been made.
2) The price seemed high.
3) I was offered a discount if I made a decision right there on the spot. That was even more disconcerting than the high price, itself. I do not like to do business that way, in any case, and in this case, there was even more reason to not make a decision at that very moment, because there were other people involved who should have been consulted. The whole way the deal was presented was as if Empire were afraid of what might happen if I had time to think or to get other bids.
I ended up using Barry Carpet, whose name I got from Angie's List.
I had used Empire many years ago and had no problem. So, I thought of them first. But this encounter put me off.
Response from Empire Today®
"It’s disappointing that our pricing did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services, and we also offer a price match guarantee. It is never our intention to make our customers feel pressured to purchase, and we regret that this was your experience. We understand that you’ve gone with another company, but we would still like the opportunity to discuss your experience. If you’d be interested in speaking with us, please contact us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
Amy A.
Aug 2013
Very poor customer service. No show.
Response from Empire Today®
"We regret that you were inconvenienced by your missed appointment. We know that your time is valuable, and we never want our customers to be disappointed in our service. We would like the opportunity to make things right for you, and we will be contacting you shortly. If you have any additional questions or concerns, you can reach us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
Barbara B.
Jul 2013
I'm not happy with it. Once I had the carpeting in and I start walking around in my bare foot, there's stuff underneath the carpet, like little pieces that they didn't sweep away. That is poor work but I'm not gonna have them come back and rip up all the carpet to remove whatever they forgot to sweep. It looks good in the beginning. They have salesmen that come to your house and then they give you samples and then you order. On the linoleum flooring, it's supposed to be a lifetime warranty and there are spots that had yellowed and I had no idea why. It's like something is dripping on them so there's something that's left underneath that caused it. This was supposed to be a replaceable special flooring and after some wear and tear on it, there were some areas where there were actual ripped marks that they tried to cover up after the flooring. I haven't called them to discuss this because it is a lifetime flooring. It's a whitish color and it's yellowing. These are the issues I'm gonna discuss with Empire and see how they're gonna resolve them.
Response from Empire Today®
"Thank you for bringing your concerns to our attention. We can assure you that we take this matter very seriously, and we would like to learn more about the issues you’ve been experiencing with your products. We are committed to working with our customers until they are satisfied, and we will be following up with you shortly to work towards a resolution. If you have additional questions or concerns, please contact us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
Licensing
Bonded
Insured
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FAQ
Empire Today® is currently rated 4.0 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Empire Today® accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Empire Today® offers free project estimates.
No, Empire Today® does not offer eco-friendly accreditations.
No, Empire Today® does not offer a senior discount.
No, Empire Today® does not offer emergency services.
Yes, Empire Today® offers warranties.
Empire Today® offers the following services: Update Services Offered to: Empire Today offers quality, name brand Carpet, Laminate, Hardwood, Vinyl, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, get professional room measurements and an all-inclusive price estimate. Plus, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Repairs