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Empire Today
Electrical Baseboard or Wall Heater - Repair, Acoustic Ceiling Tiles - Install, Carpets or Rugs - Clean at Home,
About us
Empire Today®, Makes Beautiful New Floors Easy. Call 877-799-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-799-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-799-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.
Business highlights
66 years of experience
Services we offer
Hardwood, Laminate, Update Services Offered to: Empire Today offers quality, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.073 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 59% | ||
| 12% | ||
| 14% | ||
| 4% | ||
| 11% |
Showing 1-25 of 73 reviews
Barbara L.
Dec 2017
Sales rep Kim measured the areas and showed me sample boards with swatches. She was knowledgeable about carpet density, and I chose the top of the line within the look I wanted. The price was reasonable. Kim had me take a picture of the carpet I had selected and told me to compare it to a swatch the installers would cut for me when they came to install. It was downhill from there. On installation day, 12/26, I first rec'd an automated call stating that there was a job before mine and that they couldn't give me a time estimate until that job progressed. About an hour later, I rec'd a call from Empire because the caller had been told that I wanted to either cancel or reschedule. I told her that was not the case. She then told me that they would be at my job between 8 & 10AM (It was 8:55) and quickly amended it to 9 - 10. That seemed odd considering that the automated call said there was a job before mine. They arrived around 9:30 and presented me with a swatch much lighter than the color I had selected. The lead installer (contractor, not an Empire employee) said my photo wasn't an accurate representation, but I told him I had seen the swatch and that the photo matched what I had seen perfectly. He was unable to reach Empire and asked me to call the sales rep. I left a voicemail around 10:30. I also rec'd a call from Empire after the installer eventually reached the company. I was asked what the tag on the carpet said. I hadn't been told of a tag, but went out to the truck. It had the correct color name, but was not the correct color. The Empire employee tried to blame the sales rep, saying she had made a mistake. I said no, the mistake was Empire's. The inventory did not match the sample boards. She was going to send the sales rep out to straighten out the situation. It has now been 76+ hours and I have not heard from Empire or the sales rep. I just tried to call the # of the Empire person who called me, and rec'd an automated message that the # had been changed, disconnected, or was out of service. Meanwhile, I am out the 10% deposit of $924 and have nothing to show for it.
Response from Empire Today�
"Dear Customer, We've read your review, and we sincerely regret to hear that this was your experience. Your satisfaction is a priority, and we'll be in touch with you shortly to further discuss your concerns. Thank you."
James C.
Sep 2017
.
Bertha A.
Jan 2017
unknown
Response from Empire Today�
"Thank you for your rating!"
Homeowner
Jan 2017
They were excellent and they did everything right. The guys came in and laid the carpets with no trouble and they did what they said they would and in nice time also.
Response from Empire Today�
"Dear Customer, We are happy to hear that your experience was a success. Thank you for sharing!"
Keith H.
Dec 2016
Exceptionally well done, very impressed with the precision craftsmenship of the Empire Today crew. From the Contract Salesman to the Install Scheduler to the final mop of the floor, the entire team met or exceeded my high expectations. I have done laminate floor installation, and appreciate the quality look and finish that Empire Today provided for my first home reno project.
Michelle O.
Dec 2016
I would never use this company again. The carpet I purchased 2 years ago had to be stretched. I was told it was out of the warranty period, but no one offered to come and look at the terrible job that was done. I had to hire another flooring company to stretch it, and I was embarrassed to be told what a bad job was done, and angry that I got taken by this company.
Response from Empire Today�
"Dear Customer, we are disappointed to hear that this was your experience. Your concerns are important to us and we assure you that we will be reviewing this matter further. Thank you."
Andrea M.
Oct 2016
DO NOT USE THIS COMPANY. They are unprofessional and they will lie to you. They will not show up when they are expected. A "two day" job became six days because they didn't even bother to show up the first two days.
K. Y.
Jun 2016
unknown
Alfonso C.
Jun 2016
unknown
MARY A.
Nov 2015
Since the installation, the living room floor has gradually started changing colors and bubbling/ rippling. We reported it to them and they sent someone out for an inspection. We've asked for copies of our original bill (which we haven't been able to find) because we want to identify the adhesive they used originally to ensure it's not used again and find out if there is any warranty with the adhesive. They sent someone out for an inspection who thought it was water damage and told us that it really hinges on the adhesive used previously.
Response from Empire Today�
"We appreciate the customer contacting us regarding her concerns. We have spoken with the customer regarding her concerns, and offered to let her select a new product. This will be scheduled at the customer’s convenience."
Danielle B.
May 2015
.
Response from Empire Today�
"We’re glad to know that you had a positive experience with us! We hope you’re enjoying the new look and feel of your home, and we hope to assist you with future home improvement projects. Thank you. Jeanette Ramey, National Customer Service Manager"
John C.
Dec 2014
They were very efficient as far as coming and getting this done. We had a few little issues but they did honor the warranty. There was a flaw in the origin carpet but they replaced the carpet that they did in entire house. They said that the guy we’re dealing was a little troublesome. We finally got to their home office and they made good with the couple of problems that we still have. Overall, as far as the final cut and baseboard that they put in, I’m satisfied with it. I have a little concern with the replacement. The installers did few things that needed to be repaired and they were good with it. The pricing was good.
Response from Empire Today�
"Thanks for sharing your experience with us. While we’re disappointed that you had some issues initially, we’re glad that we were able to work with you to make things right. Please don’t hesitate to contact us if you have any additional questions or concerns. You can reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
KZ G.
Oct 2014
Salesperson Toni seemed very nice and knowledgeable. When problems arose, she disappeared. Crew arrives and you must provide Credit Card upon their arrival prior to work. Crew pretends to speak only spanish. Baseboard work is bad. The expensive luxury vinyl expands and bubbles up from floor. I've been tryiny for 4 weeks to get correction. Salesperson Toni doesn't respond.
Carpet was scheduled to be installed. They confirmed. 20 minutes prior to
Carpet was scheduled to be installed. They confirmed. 20 minutes prior to
Response from Empire Today�
"Thank you for bringing your concerns to our attention. We’re disappointed that your product is not meeting your expectations. It’s our understanding that we’ve been in contact with you about these issues and that we have agreed upon a resolution. We will be contacting you shortly to discuss the situation in more detail, and you can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Kris P.
Jul 2014
They were here and stayed all day and did a good job. They were here at the time when they were supposed to be here. It was good.
Response from Empire Today�
"Thanks for taking the time to share your experience! It’s wonderful that the installation went so well, and we’re thrilled that you’re enjoying the finished product! Jeanette Ramey, National Customer Service Manager"
Dana C.
Apr 2014
unknown
Response from Empire Today�
"We loved reading your review. It’s always wonderful to received feedback from our satisfied customers, and we’re thrilled that the installers were able to exceed your expectations. We truly appreciate the recommendation and hope you’re enjoying the new look and feel of your home! Jeanette Ramey, National Customer Service Manager"
Marcelena L.
Apr 2014
I love my new blue carpet in my bedroom. They gave me a great deal and did it with in a few days.I am very happy with my new carpets. The cost was great and the timing worked out perfect. THanks Empire
Response from Empire Today�
"We love receiving feedback from our satisfied customers, and it was wonderful to read your review. We’re glad that you’re enjoying the new look of your home. Thanks for sharing your experience. Jeanette Ramey, National Customer Service Manager"
Lorie B.
Mar 2014
.
Response from Empire Today�
"It’s disappointing that you have not been satisfied with your experience, and we would like to know more about your concerns. We will be contacting you shortly to discuss the situation, and you can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Barbara W.
Mar 2014
Arrived on time with right materials. Installation was quick and professional. Would use agan.
Response from Empire Today�
"We love receiving customer feedback, so we truly appreciate you sharing your experience! It’s wonderful that your installation went so well, and we’re looking forward to assisting you with future home improvement projects! Thank you. Jeanette Ramey, National Customer Service Manager"
Barbara B.
Jul 2013
I'm not happy with it. Once I had the carpeting in and I start walking around in my bare foot, there's stuff underneath the carpet, like little pieces that they didn't sweep away. That is poor work but I'm not gonna have them come back and rip up all the carpet to remove whatever they forgot to sweep. It looks good in the beginning. They have salesmen that come to your house and then they give you samples and then you order. On the linoleum flooring, it's supposed to be a lifetime warranty and there are spots that had yellowed and I had no idea why. It's like something is dripping on them so there's something that's left underneath that caused it. This was supposed to be a replaceable special flooring and after some wear and tear on it, there were some areas where there were actual ripped marks that they tried to cover up after the flooring. I haven't called them to discuss this because it is a lifetime flooring. It's a whitish color and it's yellowing. These are the issues I'm gonna discuss with Empire and see how they're gonna resolve them.
Response from Empire Today�
"Thank you for bringing your concerns to our attention. We can assure you that we take this matter very seriously, and we would like to learn more about the issues you’ve been experiencing with your products. We are committed to working with our customers until they are satisfied, and we will be following up with you shortly to work towards a resolution. If you have additional questions or concerns, please contact us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
Dung T.
Apr 2013
The sales guy Scott Macedo completely lied to me about their installation guys being all actual Empire employees and not just any Jo Schmo contractor/subcontractor picked up off the streets and quot;like how Home Depot and other mom and pop shops do itand quot;. That was a great selling point and he used it to lie to me and get the sale. Come to find out, the installation guys are actually subcontractors. But I was very lucky to get two excellent installers. They were very cordial, respectful and professional. They were very detailed oriented and cleaned up the mess during and after the job was done. They did a great job installing from what I can see.
But back to Empire's sales guy's deception. I had actually thought about cancelling the job on installation day because of the lie but the installation guys seemed so nice and cordial that I went ahead and gambled with it anyway. Within the next couple of days, Empire's survey gal called and I tried explaining the situation to her and she could not comprehend that my issue was with the lie from the sales guy NOT from the installers. The installers were great. I had to slow her down and reiterate my feedback but then she got snippy and her attitude became worse. If there is a follow up survey for the surveyor then she would definitely receive a big FAT F! Also very importantly, Empire only has one level of quality of Berber carpet to choose from (they do have different styles) and after a month of use, the quality of the carpet they have is pure junk! The carpet is thin and the weaving is not closely not. A lot of areas of the carpet is already coming apart. I wish I had never used Empire. Their carpet quality is horrible and not durable at all. It's only been a month and signs of the low quality is apparent.
Overall, I would never use or ever recommend Empire again because the trust was broken and the surveyor really left a lasting bad taste.
But back to Empire's sales guy's deception. I had actually thought about cancelling the job on installation day because of the lie but the installation guys seemed so nice and cordial that I went ahead and gambled with it anyway. Within the next couple of days, Empire's survey gal called and I tried explaining the situation to her and she could not comprehend that my issue was with the lie from the sales guy NOT from the installers. The installers were great. I had to slow her down and reiterate my feedback but then she got snippy and her attitude became worse. If there is a follow up survey for the surveyor then she would definitely receive a big FAT F! Also very importantly, Empire only has one level of quality of Berber carpet to choose from (they do have different styles) and after a month of use, the quality of the carpet they have is pure junk! The carpet is thin and the weaving is not closely not. A lot of areas of the carpet is already coming apart. I wish I had never used Empire. Their carpet quality is horrible and not durable at all. It's only been a month and signs of the low quality is apparent.
Overall, I would never use or ever recommend Empire again because the trust was broken and the surveyor really left a lasting bad taste.
Response from Empire Today�
"Thank you for bringing your concerns to our attention. We never want our customers to feel as if they were misled during the sales appointment, and we regret that our service has not met your expectations. We can assure you that we carry only quality, name-brand products, and we are committed to working with our customers until they are completely satisfied. We would like to learn more about the issues you’ve been experiencing with your product, but we are not able to locate your account with the information provided here. Please call us at 888-588-2315 x4195 or email [email protected], and we will reach out to you to discuss a resolution. Thank you. Rebekah Clerk, National Customer Service Manager"
Tricia N.
Mar 2013
Great!
Response from Empire Today�
"Thank you for sharing your experience! We love receiving customer feedback, so it’s fantastic to know that your installation went so smoothly. Enjoy the new look and feel of your home! Rebekah Clerk, National Customer Service Manager"
Colin M.
Dec 2012
AWFUL EXPERIENCE, i got completely ripped off!!! They installed a carpet that left 1/2and quot; gaps between the trim and the rug. also Nails coming through the rug. I offered to pay more and get the proper carpet installed, they declined. Unbelievable. Going to arbitration with them. I plan on reporting them to California State Attorney general. Ripping out their job and putting in proper carpet.
Response from Empire Today�
"We regret that your concerns have not yet been resolved because we are committed to working with our customers until they are completely satisfied. We never want our customers to be disappointed in the product they receive, and we will be contacting you shortly to discuss possible resolutions. If you have additional questions, please contact us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
James E.
Dec 2012
They did a nice job. They were very quick and we were pleased with them.
Response from Empire Today�
"Thank you for sharing your experience! We’re thrilled that as a repeat customer, you enjoyed our world-class service during both of your home improvement projects. We appreciate the recommendation and hope you’re enjoying the new look of your home! Rebekah Clerk, National Customer Service Manager"
Cindy G.
Nov 2012
The appointment process was painless. I scheduled it online and received reminders of my appointment time. The salesman was very prompt (within 15 minutes of the beginning appt time window). We talked about what I was looking for and he brought in about 8 samples to choose from. I hadn't even realized that a berber was in my budget, but it was what I ended up selecting.
He offered my choice of appointment dates starting the next day, but I ended up purchasing on Friday and installing on Monday morning. 2 installers spent most of the day, and were very professional. The carpet looks great. I would definitely consider using them again.
He offered my choice of appointment dates starting the next day, but I ended up purchasing on Friday and installing on Monday morning. 2 installers spent most of the day, and were very professional. The carpet looks great. I would definitely consider using them again.
Response from Empire Today�
"We’re thrilled that we were able to make the home improvement process easy and convenient for you! It’s great to know that everything went smoothly throughout your sales and installation experience, and we look forward to assisting you with future home improvement projects. Enjoy the new look of your home! Thank you. Rebekah Clerk, National Customer Service Manager"
Gary V.
Aug 2012
unknown
Response from Empire Today�
"We’re so happy to know that as a repeat customer you were pleased with the products and service you received. We regret the inconvenience of your missed appointment, but we’re glad that we were able to work with you to make things right. It’s wonderful that Perry was so helpful on both of your jobs, and we will be sure to pass along your compliments to him. Thank you for the review and we look forward to working with you on future projects. Rebekah Clerk, National Customer Service Manager"
Licensing
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FAQ
Empire Today� is currently rated 4.0 overall out of 5.
Empire Today� accepts the following forms of payment: CreditCard
Yes, Empire Today� offers free project estimates.
No, Empire Today� does not offer eco-friendly accreditations.
No, Empire Today� does not offer a senior discount.
No, Empire Today� does not offer emergency services.
No, Empire Today� does not offer warranties.