Edison Fire Protection

Called to schedule an appointment for fire extinguisher service. They called back, scheduled service for Tuesday October 6 between 10-12. By 12, no one had appeared and I called to check out what was happening. Got a return call, said serviceman could come "tomorrow, when he was in the area." I guess if I had not called, I would have been waiting all day. Sorry, this is not acceptable and I won't be rescheduling.

.

My family owns apartment buildings, one of which needed a fire panel to comply with fire code for our elevator modernization (June, 2013). We selected Edison Fire because their price was quite reasonable and their account rep, Rick Hawa, was exceptionally knowledgeable. The installation was on-time, clean and professional. For example, Edison could have saved money by running their conduit along our atrium, but used the stairwell as a pathway because it provided a cleaner look!!! Because our elevator opens to an inside open-air atrium, Rick wanted to use a heat sensor at each landing, but the fire department required the use of smoke detectors. As expected, dust blowing in the air eventually caused a false alarm (March, 2014). The next business day Edison Fire got approval from the fire department and replaced all the vulnerable smoke detectors with heat detectors, and they did it for free. I doubt I will ever come across another vendor, or account rep, with such a high commitment to customer service. This review is my way of saying thank you.