CRAIG'S PLUMBING

"Thank you, I am happy we were able to solve your problem."

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"10/13/2021 Yes we replaced all the Gas pipes under your house last May, you had roofers there yesterday and they cut a live gas line on your roof, you called yesterday and asked if we could come check it out, never once did you say your gas was off, I said yes I can come this morning around 10am, your husband said ok. This morning at 10ish I called and said I was on my way, I was off Long Beach Blvd in Compton at a job, I got on the 105 Freeway and it was dead stop, law enforcement cars passing on the shoulder, I called you and your husband answered and I explained the freeway was dead stop and I was stuck and could I come tomorrow at noon, he said yes and hung up, At 2pm today your husband calls and wants to know when I will be there, I tell he was reset for tomorrow at noon, he is super p***** and tells me he will cal someone else and hangs up, 2 minutes later you call and scream at me and call me bad words and threaten me with bad reviews all over the internet and hang up, 10 minutes later my emails begin to beep with all the bad reviews you have written, however your reviews do not mention the truth of what transpired between yesterdays first call and this morning, I am sorry we were not able to drop everything and run to your help, you are right I we are wrong, that's the way it works on the internet. We can still help once these false reviews are gone, we did not go in your attic or roof, and we did exactly what we said we would do . Below is what I was caught in this morning at 10am abc7.com/chase-105-freew… Read less"

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"Thank you for the kind words ! Craig"

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"Sorry you feel so ripped off ! However , You agreed at camera charge and hourly charge for snaking 2 days prior, Hydro Jetting Was never disused and you and I spoke and set up appointment. Alex arrived at 9:50 am, you arrived about 10:00 am, First he looked under your building, it was flooded with sewage, this took time and you saw all the pics of the mess. Alex then snaked to get line open to look with camera and cable broke in your sewer, then went to get new cable and place was closed. Called me and came to shop and got another machine, he was gone 45 minutes or so max , Got line clear, put camera down and saw root problem, located spot where problem was and you asked if we can Hydrojet line, Alex called me and we brought Hydro Jet and you were there and seemed ok, I arrived about 1:45 with Hydro Jet, you said good luck and call when done and you will pay, we spent about 2 hrs working with Hydro Jet and got line as clear as we can, Alex called you with total, and you expressed concern on price, Alex asked me to call you and I did, I told you I would wait for Alex and get back to you, Alex did make a mistake and admitted it and lowered bill, again I am sorry you are not happy, but according to you, the last few times you had the line snaked, it was a Handyman and not a Plumbing company ! Again, sorry you feel so abused ! Craig"

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"Wow, You called asking how much we charge for camera job, I told you , and also told you camera does not work in small drains , I made the mistake of calling you back on my cell phone and then you texted my phone 30 plus pictures of different drain grates down walk ways , you were trying to figure something out , and yes I had no idea what you wanted and asked you to call me back Tuesday morning ( the very next day), you never called, you just wrote a bad review , you wanted answers right then and there , I am sorry I did not drop everything to answer your questions on Labor Day, you did not have a plumbing emergency, I just did not act fast enough, and you also said you were not the decision maker and would we bill the HOA, and I told you no, we do not bill, again, I am sorry I did not stop everything and give you all the correct answers on LABOR DAY ! Craig"

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"I believe we did the correct thing by not doing your job, I know why your have such a hard time finding contractors , My plumber said, I cant work for that lady ! So we chose on the side of caution, and it was the correct choice !"

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"You called the shop and explained that your toilet was stuffed with toilet paper and had been clogged for 4 days I think you told me, I tried over the phone to tell you how to unclog yourself, you said you had tried everything, even a closet auger, but would try again, you called back and we set appointment, we actually came earlier and you were really happy, you knew ahead of time the cost, and you also knew it would cost a lot more if we had to remove toilet to clear, and you said lets do it ! We get there and it is too clogged and we do have to remove toilet, However your water shut off does not work, so we have to replace that with new so we can remove your toilet , and you say fix it , we turned off building water and pull your toilet, only to find your closet ring is rusted out and gone, and most of a flush is going under your unit ! My plumber showed this to you and you said fix it, You were concerned that your Landlord should be paying, but now we can not put toilet back down because the flange is gone due to leaking , you tell us to finish, we pull a ton of toilet-paper/wipes out of your toilet drain/sewer and it is stuffed closed with them, your job went from one bad thing to another and we did NOT charge you what I had told you on the phone, we charged you less and gave you an Angie's List Discount, so $804.07 to replace shut off, replace closet flange on sewer, clean out a ton of toilet paper/Wipes and the reset your toilet, took 2 guys 3 hours and when we left it was perfect and you were happy , you did question the bill, but because of how your floor is we had to use special fitting , and you said my landlord is paying for all of it except the clog and seemed ok , So we were surprised by your review !"