California Heating & Air

4 years after furnace installed, there was a gas leak in the basement. The Gas Co. made an emergency call and discovered California Heating and Air had used a glob of sealant for the gas coupling, instead of hardware. So, yeah, they almost got my house blown off it's foundation. Stay away.

It was bad. They cut the leak on the ceiling, so it had to be repaired. It was not pleasant.

unknown

They are a fabulous company. They are reliable, trustworthy and do great work.

Please see above.

This was one of my worst contractor experiences ever. I ended up filing a complaint against Mr. Glasberg and his company through the California State License Board. The CSLB came to my home, interviewed me and decided my case was worthy of taking it to binding arbitration. They sent an expert to verify my claim as well, and the expert acted as a witness at the arbitration hearing. So, after 18 months of fighting with this man, the arbitrator decided in my favor an award, however I do not feel like a winner. Mr. Glasberg has caused me to waste so much precious time and energy. When Mr. Glasberg first started my job, he said it would take 2-3 days. His men started on a Friday, tore out my old furnace, worked a half a day, and then I didn't see him or his men for 10 days. He abandoned the job without making an effort to contact me. I had to track him down, call him daily, and when I caught him on the phone, he'd say, "We'll be there tomorrow," and then no one would show up. Without communication from Mr. Glasberg, I prepared to have another company finish the job. What a mess! So, long story short, after he finished another more important job, his men finished mine, putting me 3 weeks behind schedule. Unfortunately his men did not do the work properly. Pulling teeth would have been easier than getting Mr. Glasberg to remedy the sloppy installation. He re-used parts of my old furnace. He even used the old condensate pump which was broken! He never even bothered to turn the furnace on to test it after the install. Needless to say, the furnace did not pass city inspection, and again after, a lot of debate, fighting, research and time we finally got the furnace to pass. I felt like I had to know and understand the correct way to install a furnace, and then force him to do it correctly. One of the worst things I witnessed was the fact that the city called for the "boots" or the section of ducting that comes to the wall to be wrapped in a special material. One day Mr. Glasberg sent his men under my house to wrap these boots, and when they came out, he asked them in front of me, "Did you wrap the boots?" They said, "Yes." The next day I crawled under the house to verify whether or not they had, and to my shock and dismay, they had NOT been wrapped at all, not one boot was wrapped. His men lied to me! What they did under the house all that time, I have no idea. Whether Mr. Glasberg was in on this I have no idea, but imagine - they were going to try and get away with it if they could! Also, as tension built between Mr. Glasberg and me, one of his workers took it upon himself to try and intimidate me by staring at me in a threatening way every time he showed up at my home. So, drama, drama, drama, fighting, fighting, fighting, months and months of fighting, and finally I think this mess is over when I discover yet another thing they didn't do properly. This last item was what forced me to file my complaint with the State. I gave Mr. Glasberg 2.5 months to remedy this last item, and he kept telling me that he would do it, waiting for the part, waiting for blah, blah, more excuses. I said, "Enough! You are not coming on my property every again. I've had it with you." I had dealt with this man for almost a year and a half - a job that was supposed to take 2-3 days. So, they arbitration was scheduled, and then Mr. Glasberg had it rescheduled. So the day of our arbitration which was scheduled for 9AM; I am in the waiting room, and I hear the secretary call Mr. Glasberg. I hear her say, "Yes, Mr. Glasberg it is scheduled for today." What? He forgot about an arbitration hearing that he rescheduled? So, Mr. Glasberg rushed into the meeting a half an hour late, and I just can't imagine why he did not take this arbitration more seriously, after all the ruling would be binding on both parties. The arbitration process was tedious and difficult. Just getting the case going, the files, the paperwork, the headache! Needless to say, I won my case. Case #AS2010-022 What is interesting is that since he paid me my award, the case does not go against him as a complaint. The only complaints that the State Contractor's Board keep on file are the unpaid ones or so I am told.

They were on time and Richard was the leader of the crew. He is very knowledgeable and good at what he does. He had three crew members that did a very good job and stayed focused on the job until it was complte.

Bait and switch. He said that he could get the vents inside ... he couldn't, more money! He delayed the completion. His sub-contractor, the electrician, also was not professional. His plumbing (the gas line) look like a monkey bars. The vents LEAK. In the winter, some of the house is warm, some (like my bedroom) is cold. In the summer, some of the house is cold, some (like my bedroom) is warm. Some of the vents rattle! HE DOES NOT REPLY TO MY PHONE NUMBERS OR FAX MESSAGES!

I was very happy with how they treated me while giving me the estimate. The people at the company were very friendly and very helpful. They answered all of my questions before actually sending anyone over to help me out with the bid. When the person came to my house he checked the downstairs area of the house to see that there was no air conditioning going into that area. Then he went upstairs which is where I have the unit placed and gave me the bid. I like the people who work for the company and the way I was treated was really nice. Unfortunately the price was too high for me to fix the unit with them. Other than that I was very happy with the service and would have used them if it wasn't for that.

The owner called me back, told me how much I needed him, and set up an appointment. He never showed up and never returned my calls four days in a row.

Wonderful experience. A+. Rich Glasberg came to my home three times to assess the job. He went over everything in clear detail and he even solved difficult problems associated with an old house like mine. He was extremely accommodating with my schedule and always returned calls the same day. I would recommend California Heating and Air to anyone. It was worth every penny of the investment and considering all of the work he did above and beyond what was expected I believe the cost was very fair and reasonable.

Response was quick. Richard the technician is extremely knowledgeable and willing to help. He goes the extra mile to make certain you are completely satisfied. I was very pleased with this company.

THEY'RE HONEST, RELIABLE, AND RESPONSIBLE. FIRST OF ALL, I FOUND THEIR PRICES ARE REASONABLE. THEY STAND BY THEIR WORK. IF SOMETHING GOES WRONG, THEY'RE BACK IMMEDIATELY. THEY WON'T ASK YOU TO BUY SOMETHING NEW WITHOUT DOING SOMETHING THAT MIGHT TAKE CARE OF THE PROBLEM. THEY'RE VERY GOOD ABOUT DISCUSSING ALTERNATIVES. THEY WON'T JUMP TO THE CONCLUSION THAT THERE IS A LEAK.

THEY ARE A RELIABLE COMPANY. THE WORKERS ARE HONORABLE PEOPLE AND SO IS THE COMPANY. THEY DO GOOD WORK ON MY AIR CONDITIONING.