BOSS PLUMBING & HEATING

"WE PHONED HIM TO CLEAR UP ANY MISUNDERSTANDINGS THAT OCCURRED IN THE PAST, BUT HE HAS NOT RETURNED OUR PHONE CALL AS OF YET. ON THE DATE IN QUESTION, WE DIAGNOSED THE PROBLEM AND FOUND THAT THE PRESSURE REGULATOR WAS FAULTY AND NEEDED TO BE REPLACED. AS IS OUR STANDARD POLICY, WE EXPLAINED THE SITUATION TO OUR CUSTOMER AND RECEIVED THE NECESSARY APPROVAL TO BEGIN WORK. WE THEN REPLACED THE PRESSURE REGULATOR, BUT WE DID NOT HEAR FROM THE CUSTOMER AFTERWARDS ABOUT ANY COMPLAINTS. IF THE LEAK HAD RE-APPEARED ALL HE HAD TO DO WAS CALL US TO RESOLVE ANY AND ALL PROBLEMS. WE WOULD HAVE COME OUT AT NO ADDITIONAL COST TO THE CUSTOMER (AS IS OUR STANDARD-POLICY). IN ADDITION; WE MAIL A DETAILED QUESTIONNAIRE FOLLOWING SERVICE TO ALL NEW CUSTOMERS (WHICH HE WAS), ASKING IF THERE ARE ANY WAYS IN WHICH WE CAN IMPROVE OUR SERVICE. SCOTT DID NOT RETURN OUR QUESTIONNAIRE. ANY FEEDBACK FROM HIM (POSITIVE OR NEGATIVE) WOULD HAVE BEEN FORWARDED IMMEDIATELY, TO OUR SUPERVISORS AND TO THE TECHNICIAN WHO SERVICED HIS PREMISES. WE FEEL THAT HE SHOULD HAVE MADE THE NECESSARY EFFORT TO CONTACT US ABOUT ANY PROBLEMS HE ENCOUNTERED, WHICH WOULD THEN HAVE BEEN SUBSEQUENTLY ADDRESSED AND RECTIFIED, AT NO COST TO HIM. SINCERELY, BOSS PLUMBING & HEATING, LOS ANGELES."

"THIS VALUED CUSTOMER HAD A BURST-PIPE OVER THE WATER HEATER AS WELL AS UNDERSIZED, NOT PROPERLY INSTALLED VENT PIPING FOR THE FURNACE AND WATER HEATER (A VERY DANGEROUS CONDITION). THERE WAS ALSO EXCESSIVE WATER PRESSURE IN THE HOUSE SYSTEM. THE FIRST TWO PROBLEMS WERE OBVIOUS AND CORRECTED. THE HIGH WATER PRESSURE WAS ONLY DETECTED WHEN THE MOISTURE OUTSIDE DID NOT DRY UP. THE PRICES FOR THE PRESSURE REGULATOR AND PRESSURE RELIEF VALVE WERE AT AN ADD-ON RATE, WHICH IS THE SAME PRICE AS IT WOULD HAVE BEEN IF IT WAS DETECTED ON THE FIRST VISIT. ALL THE WORK THAT WAS DONE WAS CRITICAL FOR THE PROPER FUNCTIONING OF THE PLUMBING SYSTEM. FINALLY, WE MUST SAY, THAT IT IS DIFFICULT TO EDUCATE ALL OF OUR CLIENTS ON THE INTRICACIES OF HOME PLUMBING SYSTEMS. WE DO NOT ENDEAVOR TO SELL SERVICES THAT ARE NOT NEEDED, BUT RATHER WE AIM TO PROVIDE HIGH-QUALITY, SAME-DAY SERVICE, TO ALL OF OUR CUSTOMERS. ALL THE SERVICES THAT WERE PROVIDED WERE FAIRLY PRICED, AND WE WENT OUT TO THE HOUSE 3 TIMES TO ENSURE THE INTEGRITY OF OUR SERVICE TO THE MEMBER. SINCERELY, BOSS PLUMBING"

"THIS IS TO INFORM OUR POTENTIAL CLIENTS THAT WE APPROACH ALL JOBS AS IF THE PROPERTY WAS OUR OWN AND RECOMMEND PERMANENT REPAIRS, NOT SHORT-TERM, BAND-AID SOLUTIONS. IT IS NOT OUR PHILOSOPHY TO SPEND POTENTIALLY THOUSANDS OF DOLLARS ON MAINTAINING A DAMAGED SEWER LINE IN SUCH POOR CONDITION THAT ULTIMATELY NEEDS REPLACEMENT. MONIES SUCH AS IN THIS CASE (WHERE THERE WERE MULTIPLE-AND- HEAVY ROOT PENETRATIONS) ARE BETTER SPENT ON CHANGING OUT THE LINE AND HAVING TROUBLE-FREE AND MAINTENANCE-FREE USE OF THE PLUMBING SYSTEM. HAD WE RECOMMENDED A BAND-AID APPROACH IN THIS CASE, A FEW MONTHS/YEARS DOWN THE LINE THE CUSTOMER MAY HAVE BEEN UPSET WITH US FOR WASTING MONEY ON A TEMPORARY FIX; MONEY THAT COULD HAVE BEEN APPLIED TO PERMANENT REPAIRS AND HEADACHE-FREE USE OF THEIR SYSTEM."