Antique Stove Heaven

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The technician was prompt and very thorough. Giving me all my options before performing service. Ive used them multiple times over the past 13 years to keep my antique stoves in perfect condition. They will be my only call for future service and I would highly recommend this company to anyone with an antique stove.

Antique Stove Heaven is just that - a needle in a haystack find. This is a kind, family run business and took awhile to secure an appointment, but short of me hunting down parts and fixing my beloved turquoise stove myself, it was worth the wait. Winsor is a pro, and while I don't look forward to having to call him again too soon, I wouldnt hesitate. Highly recommended if you've got a vintage stove that you love.

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Windsor Williams was marvelously efficient, very knowledgeable, neat and prompt. I really love our old Pioneer ovens and when anything goes wrong, I keep my fingers crossed that they haven't given up the ghost. Windsor not only assured me the ovens were fine, but had the resources to replace the part, even though the oven is old.
When my tenant had a problem and her oven would not light, I called Windsor Williams again and he was here the very next morning, fixed the problem in no time.

They sent out a repair person on a Saturday. He was efficient, knowledgeable, and personable. He quickly diagnosed and repaired the problem.

Winston came out to unclog two of the burners on our beloved 70+ year old O'Keefe and Merritt stove. He was on time, a consummate professional and treated the stove like an old friend. He fixed it in no time flat and got it working beautifully again. We plan on using Antique Stove Heaven forever!

I called and talked to Winsor. Explained to him about what needed to be fixed. Set up an appt for the following week. He called about 30 minutes before arrival, so that my husband can be at home from work when he arrived. Once he came, he fixed the oven in about 50 mins. Now the oven works great! It used to always be on broil(highest setting), not matter what temperature was set. Now my food no longer gets burnt, and the broiler door no longer flips open automatically. I looked at the few gas wall ovens available on the market today, and they all look like flimsy pieces of junk. The reviews on them were terrible: they will either rust or breakdown within 2 years. I am glad that I called Antique Store Heaven for help!
Since I live in the western part of San Fernando Valley near Woodland Hills, and he was coming from West LA, the service call charge was $150, and $200 for the thermostat part. $50 was for the broiler door hinge part.

UPDATE: Within a week, the thermostat knob fell off, but I was able to re-attach it, and one time when my husband was using the oven, he burned his arm from retrieving the knob from inside the oven where it fell in. I called this provider again, and Winsor came out on 6/11/14 and fixed the knob. We'll see if it stays in place.

They charged me $200, because they had to change parts. The service was very quick and reasonable. The guy was there no less than half hour, and he cleaned everything out.

Excellent experience, start to finish! We have an almost 20 yr old American Crown double oven stove. One oven needed a new safety valve. After getting an extremely high estimate from one repairer, we found ASH on yelp. After my email inquiry, Windsor responded almost immediately and requested a photo of the valve assembly, which I sent. He said they could fix it and I set up an appointment with his friendly secretary.
He arrived within the time window; in under 20 min. he replaced the valve and fired up the oven, good as new. It's always a pleasure to watch an expert do his thing. The cost was half of the first estimate. Great to know ASH is out there if we need them.

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They were on time and very pleasant. They were very knowledgeable about the product, even though it is over 50 years old.

I have been using their services for three years. They make house calls and come to you to the work. They are a family owned company. They have expensive knowledge on antique stoves and an incredible inventory on parts. They are amazing!

Oven would not work. Called Gas Co. and was told it was the gadget ignites the oven needed replacing. Called two service companies on Angie's List. They would not give me price of part. Then called Antique Stove Heaven. Very professional. Told me price of part which was exactly that Gas Co. had told me.. Winston was in the area on a service call. When finished he called me and arrived shortly. He had the part replaced within 15 minutes. Oven now works perfectly. I will never use company that refused to give me prices of parts and labor. Stove Heaven was excellent and would used again without hesitation.

After scheduling my appointment, a company representative called me the night before to reconfirm. The technician called me approximately 30 minutes before his arrival to let me know he was on his way. He serviced my antique range quickly and talked to me the entire time, explaining what he was doing and giving me helpful suggestions.

Mr. Williams called and showed up when schedule. He repaired my antique Custom Imperial stove. It has a double

oven and broiler. The small side just blew out. He showed me WHY it had shorted out and repaired it. He was very

professional and explained everything he was doing plus he was very concerned not to damage my floor when moving

the stove out from the wall.

Scheduling the service was frustrating. They weren't very flexible about times in the office. But the service technician, Winsor, was much more responsive.
After the initial service, a couple burners still didn't work. Winsor worked with us on time to come back out and repair them free of charge.

Our wall oven had a small gas leak. We'd had the gas company out twice--the first time we thought they fixed it, and the second time, they told us the oven needed a new part. My husband called around and was quoted varying prices up to $500 for the part and repair. When the service man from Antique Stove Heaven came to look at the oven, he confirmed that we needed a new part and that the price would be $249 for the part AND install. We had a little delay getting the part installed; I can't remember exactly why but there were some missed calls and it was about a week before they could come back out and do the install, but that was fine. The oven still worked so we weren't really in a rush.
The guy (I cannot remember his name) was very nice and knowledgable. He examined the entire oven and told us that it was in good shape and not to let anyone tell us we needed a new one, which I thought was great because the oven is about 15 years old and I was worried we would need to replace it soon. He did not seem to be trying to upsell us in any way. He also talked to us about how the oven is vented and had some interesting insight into the rest of the kitchen structure. We just bought our house in March; It was built in the 20s but has had some renovations in the kitchen, so we're still trying to figure out what the original setup was. I got the feeling he had seen a lot of older houses so he knew a lot about the way they were built.
Overall, it was a great experience for us and we were very pleased with the price, too. We would definitely call them again in the future if we have any other oven issues.

The technician was a very nice man. He was very professional, answered any questions that I had, and within an hour, everything was done. Their price was less than I expected, too!

Service done and completed. Again, the costs to repair these type of stoves are expensive but that's the reality. My only reason for the "B" is on account of price and that it took about a week to get someone there but otherwise, service was done properly and professionally.

In my first call to Antique Stove Heaven, they asked specifications of the appliances. I took measurements and pictures and sent them over to them by email. When I followed up, they informed me that they would be able to obtain the necessary parts, and then quoted me the prices for each and for labor. We set up a date and time. They showed up, fixed everything up, checked it, and I was happy. They came through as promised.