21ST CENTURY HOME REMODELING

We hired 21st Century (also dba ''Pacific Coast Home Improvement'' and ''South West Construction Company'') because a friend whose work we admire was manager for company. But company was so unprofessional that even he quit by the end. Biggest problem: horrible time mgmt and attention to job. Project contracted in March for 8-10 wks after city approval, finished in Jan because they would disappear for weeks and not return calls. Theft of 75 year-old garden gates, original to house, by demo co also frustrated. Reimbursement deal worked out, but small comfort. Co. hires sub-contractors (who hire unskilled labor) for work but don't manage. Concrete subs were excellent; electrical and paint subs were good. Tiler had to redo Saltillo 3 times, and many problems with detail work we had to pursue. Major language probs--most in co. and subs don't speak English well, affecting communication about job. Major trash problems, like living in a dump for months. Wouldn't recommend them.