About us
Business highlights
18 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesSenior Discount
$15
Accepted payment methods
Photos of past projects
Reviews
4.915 Reviews
Showing 1-15 of 15 reviews
Judith T.
03/2020
locksmith
 + -1 moreGary and staff are punctional and professional, Gary and staff always consider what the customer requires, makes suggestions and since they know what is best for the job, as for me, I always follow their recommendations. They can accommodate any key and lock situation according to the residential customer's needs.They are nice, polite, definitely understanding and know what keys are the best according to the job. I have been using First Lock and Security for several years because I can rely on their judgement, their keys and their installations. Different areas require different locks and keys and Gary and team have been able accommodate any residential needs for my neighbors and myself. Their prices are affordable.
Description of Work: They have been here several times over the years. Punctual, keys for any residential sistuation, kind and understanding,
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Yes, I recommend this pro
john H.
03/2020
locksmith
 + -1 morepunctual and efficient
Description of Work: repair and replacement of door locks
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Yes, I recommend this pro
$500
Michelle C.
11/2019
locksmith
 + -1 moreExcellent work by Zach, who replaced two locks and repaired others. Thank you Gary for responding so quickly.
Description of Work: Repair and replace locks
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Yes, I recommend this pro
$750
Aida R.
10/2018
locksmith
 + -1 moreExcellent. Contacted me quickly after I submitted my request and followed up via email to get clarification and work out the scheduling. Provided me range of times of locks/quality and price range.
Description of Work: Replaced front door lock
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Yes, I recommend this pro
$300
Myron P.
10/2018
locksmith
 + -1 moreThe service was prompt and courteous, the quality of the results as well as our satisfaction high. The ~30 year old lockset on an exterior door had failed. A couple of interior doors with the same brand and age locksets also had problems. All three were diagnosed immediately. The interior doors were quickly repaired in place. For the exterior door a replacement was required and had to be ordered. We did have to check back with First Lock to get delivery information but once we did it was accurate. The parts arrived one evening and the lock was fixed the next morning.
Description of Work: Repair door locks, interior and exterior.
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Yes, I recommend this pro
James L.
09/2018
locksmith
 + -1 moreI removed a hard to operate Weiser deadbolt lock and took it their place of business for service. It would have been difficult to find a replacement lock that would fit on this door, so I wanted this one repaired. A gentleman worked on the lock for a good part of an hour doing a difficult repair, and got the lock operating smoothly. The service charge was very reasonable.
Description of Work: Repair Weiser Deadbolt Lock
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Yes, I recommend this pro
$25
Marianne L.
03/2017
locksmith
 + -1 moreFirst Lock & Security promptly dispatched an experienced, professional locksmith, who was able to re-key two 33-year-old locks, one of which wasn't working properly when he started. He got both locks working smoothly again, and made keys for both locks. Excellent service.
Description of Work: Needed lock repair and re-key.
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Yes, I recommend this pro
$187
Clifford T.
03/2017
locksmith
 + -1 moreThe came and repaired, but ended up drilling too deep of a whole to secure the latch, breaking a side window. They promptly hired a window specialist, who measured the broken glass, ordered the window, and replaced it all at First Lock and Security expense. They offered free door lock service and replacement because of the incident, but I paid them for repair parts and labor. Overall they were very professionsal, and I would hire them again in a heartbeat!
Description of Work: First Lock and Security repaired the front door dead latch, which was not properly opening and closing.
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Yes, I recommend this pro
$135
Bonnie R.
03/2017
locksmith
 + -1 moreBeautifully!!! The first locksmith had neglected to put in screws, causing the lock to fall out. The door closer for which we were told we would need a $600 replacement is NOT broken--it needed a one minute adjustment. Price was very reasonable and we are soooo relieved. Will use this company for all our other buildings in the area.
Description of Work: Thank God we found First Lock through our subscription to Angie's List! We own a commercial building in Palo Alto with a technology tenant Two weeks ago we called another locksmith through an ad on Google (24-7 locksmith.com) , and each day after that service the tenant called to tell us the lock wasn't working. Each day the locksmith complained that the tenant was not telling the truth. This morning the lock fell out of the front door (!) and the locksmith again inferred that the tenant intentionally broke it. Despite my giving NO authorization to the company to run my credit card without a signature and an invoice with an amount noted, the first locksmith company billed my card for $700. We are now in dispute status with the credit card company. What a mess. The first locksmith today said we also needed a $710 closer on the door as he stated ours was broken. ( Amazing that it was fine two weeks ago) We called First Lock this afternoon as the tenant is desperate--their door is not working at all. Gary was willing to drop everything to assist us. We have had two weeks of anxiety and stress with the former locksmith who is apparently an independent using 24/7 Locksmith as a call center and whose billing name (Locksmith 911 Services) does not seem to have a fictitious business name or owner/address listed in Santa Clara County and has no indication of a license.. We have yet to have his name or address--only a "throw away" cell phone number to which no name or address is listed.
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Yes, I recommend this pro
$135
Response from First Lock and Security Technologies
Kenneth B.
01/2017
locksmith
 + -1 moreThey were terrific. Came to my house the same day the first time and the next morning at 8:30am (I called at 5:15 pm after closing the prior day, so I call that same day service both time) . Fixed them both very quickly. The first time didn't require any hardware (didn't try to sell me anything) so that cose only $145. The second time required a new latch, which he had in his truck, so the labor was about the same as last time, but the new part brought the cost up to $235. Both gentlemen were very nice and professional and were on their way.
Description of Work: I've used these guys twice in the last 3 months - once for a locked furnace door that wouldn't open with my key and the second time for a latch on my front door that was sticky and sometimes wouldn't keep the door closed.
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Yes, I recommend this pro
$235
Response from First Lock and Security Technologies
Kenneth B.
11/2016
locksmith
 + -1 moreGreat. He showed up about an hour after I called, was very professional and personable and got the job done. The price was a little higher than I was expecting, since no hardware (except for the new key) was required, but in the end I was happy to pay it to get the job done right.
Description of Work: I couldn't open the locked outside door to my furnace room. So, Gary came quickly, cleaned out the lock, got the door open using one of my keys, serviced the lock to clean it out even more. He then asked if I wanted a factory key made from the lock itself, which he said would work better than the copied keys I had.
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Yes, I recommend this pro
$145
Edward C.
10/2016
locksmith
 + -1 moreCam quickly and did the work quickly and competently.
Description of Work: Locked out of house.
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Yes, I recommend this pro
Response from First Lock and Security Technologies
Tom G.
09/2016
locksmith
 + -1 moreThey found parts that would work but had to do some machining so that they'd fit more tightly. They did an excellent job on this.
Description of Work: I needed parts to an old lock set for my front door.
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Yes, I recommend this pro
$40
Response from First Lock and Security Technologies
Terence U.
08/2015
locksmith
 + -1 moreFast response, friendly service and good solution (saved me purchase of a new, expensive lock).
Description of Work: Responded very quickly to my call ...jammed multi-point door lock which some other locksmiths did not want to address. Although initial diagnosis was that a new lock would be needed, Gary then dismantled the jammed lock and was able to repair it. Also repaired another similar lock in another patio door.
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Yes, I recommend this pro
$385
Response from First Lock and Security Technologies
MARGE H.
12/2013
locksmith
 + -1 moreI have a 25 year old Baldwin mortise front door lock and wanted to have it serviced rather than replace. I called Gary at First Lock and Security and he was able to come the following day. The other locksmiths I called could not come so soon and timing was important to me. Gary arrived right on time and did a great job on my old lock. While at my house, I asked him to take a look at a loose patio door handle that no one else had been able to fix. He knew exactly how to correct the problem, ordered the part for me and came back a few days later to install. I could not have asked for a more helpful and knowledgeable locksmith.
Description of Work: Service Baldwin mortise lock.
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Yes, I recommend this pro
$200
Response from First Lock and Security Technologies
Contact information
905 N. San Antonio Rd., Los Altos, CA 94022
http://www.1stLock.comLicensing
Bonded
Insured
Licensed*
Trade License Number
LCO4354
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Locksmiths
FAQ
First Lock and Security Technologies is currently rated 4.9 overall out of 5.
First Lock and Security Technologies accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, First Lock and Security Technologies offers free project estimates.
Yes, First Lock and Security Technologies offers eco-friendly accreditations.
No, First Lock and Security Technologies does not offer a senior discount.
No, First Lock and Security Technologies does not offer emergency services.
No, First Lock and Security Technologies does not offer warranties.
First Lock and Security Technologies offers the following services: Residential/Commercial Locksmiths Locks Rekeyed, Installations, Repairs Keys Fit to Locks Master Key Systems High Security Locks Electronic Locks Pushbutton and Cardkey Locks Key Control - Do Not Duplicate Keys Storefront Security Push Bar Exit Devices Door Closers
Automotive Lock and Key Service
Contact information
905 N. San Antonio Rd., Los Altos, CA 94022
http://www.1stLock.com