Window Restoration And Repair

The team showed up promptly as scheduled at 7:30am, and when they were finished you never would have known they were here, except for our newly restored windows! Before they got here, none of them opened from the top (had been painted closed). Most wouldn’t stay open without being propped open. There were major gaps where air was able to get in. Sash cords were disconnected and hanging all over the place. They even had to replace the glass on a couple windows. But when they were finished, everything opens smoothly from bottom AND top.

I spoke to Scott on the phone and after sending him a photo he sent me a Utube link on how to remove my sliding window. Thanks to his concern, I was able to repair the frame myself (a small tab had slipped out of the frame). I had no idea that I could remove the windows so easily. I had been fighting with removing the screens for cleaning for years! Scott saved the day! He went out of his way to help me. He didn't have to do this, as his company specializes in restoration of older windows and mine are vinyl. Based on his professionalism alone, I would highly recommend him to anyone who appreciates good, old fashioned service! He was genuinely happy that I was able to fix it myself, with his help.

It was great. They were honest and up-front that the windows may not successfully open. But after almost two days of work, all but one window (that was broken upon inspection) now open. They are clearly experts in the intricacies of old, custom windows. They communicated issues that we might encounter while telling us how they fixed things. If you have any older windows that need restoration, then these guys are the best.

This review is long overdue. If you need your historical windows working again, look no further. Every person I dealt with from this firm was outstanding. Everyone from Brigit at the office, Norm at the site visit and Nick and his crew on repair day all blew me away. Their dedication to great customer service and doing excellent work was so evident. They did an outstanding job restoring twelve 90 year old windows that were painted shut or in other forms of distress. Some even required new glass. They handled it all! All my double hung windows glide like butter now! It should be noted that the type of repair WR&R performs typically requires extensive sanding to ensure proper operation. Getting the windows fully restored to their original condition may require a skilled painter that specializes in windows after the initial repair is done. That was the case for my windows. I was referred to Ed Gonzalez Painting and sadly he was a nightmare to work with (more on that in a different review). The disappointment with Ed had nothing to do with WR&R. They simply had other customers work with him and they passed his name along. I can't fault WR&R for that but I did mention to Brigit and Norm my poor experience as a warning to other customers. The good news is I found a fabulous painter later and I couldn't be more pleased. Everyone that sees the windows and doors now comments how amazing they look. I can't thank Norm enough for guiding us through it all. We are very happy with our decision to repair rather than replace. PS. Don't confuse Window Restoration & Repair with another company called Windows Repaired and Restored. That is another company entirely and not as highly recommended.

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They did excellent work. They were clean and on time. The windows glide open smoothly now. I would recommend them. 

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Finding this company seemed like a miracle. I LOVED the windows in the 1978 home I bought, but no one had any idea how to make them functional. I interviewed every major window replacement company. The prices were outrageous ($60-100,000), and there was no way to replace the windows without ruining the stucco on the outside of the house. 
Window Restoration replaced the wheels that allow the windows to slide, greased everything, and repaired the opening mechanisms. They brought in an experienced team of 4 to do all the work in one day (not easy because my house is on a big slope). At the end of the day, they LOWERED the estimate because they said they were able to get all the windows operational for less than they thought. 
In a throw away culture, these wonderful people are dedicated to keeping windows working instead of ripping them out and throwing them away. The estimator told me that he used to work for a major replacement company but felt didn't feel right about selling the products when he knew the old windows could be fixed. 
I cannot recommend this company highly enough. Professional. Reliable. And completely HONEST!!!

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Excellent service. Excellent work. From start to finish I am happy with the job done and I look forward to having the rest of my windows repaired

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This company was amazing. From scheduling with Bridgette, to Norm's estimate, and Jeff's work. Such a great experience. And the timing could not have been more perfect. Loved being able to open my windows during the heat wave. i highly recommend Window Restoration & Repair. Wonderful to have a company willing to fix windows rather than having to replace them.

It went perfectly. we wanted these original windows restored rather than replacing them, because we wanted to retain the original
look of the home. We couldn't be more please of the work performed by Cesar. Highly recommended!

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