Sierra Termite Control

"We are a family owned and operated small business and have been doing business in Southern California for over 30 years. We take pride in the name Sierra Termite Control, Inc. and in the quality of our work. We do not have any other complaints filed against our company. Both our lack of complaints and the length of time we have been in business show the effort we put forth to conduct ourselves in a helpful and professional manner. The ability of an individual to use social media to slander the reputation of a company is powerful because it allows one individual’s writing, even if false, to reach our potential customers. Sierra Termite’s standard payment policy is that the outstanding balance is due upon completion of the work. For [member name removed], an exception was made to extend the payment period beyond the date work was completed on her home due to our previous experience of working with her when we fumigated her home in 2013. The work to be done on her home, outlined by the termite report, was completed and November 11th was the date agreed upon for payment to be made. On November 11th [member name removed] was contacted for final payment; However, [member name removed] stated that she could not pay the outstanding balance because she has not been paid. Following the November 11th date, voice mail messages were left at the home with no response. Also, a business card was left at the home with the other occupants in an attempt to contact [member name removed]. When [member name removed] finally responded, it was to say that the work was not completed and only five boards had been replaced. However the termite report clearly lists the damage that Sierra Termite was contacted to replace, all repairs were completed and painted. Also, a follow up inspection was completed to address [member name removed] areas of concern and no termite damage was noted. The areas of concern noted by [member name removed] were split and weathered wood and exposed knot holes. Neither of which Sierra Termite was contracted to repair. If [member name removed] believed that our estimate was too high or that scraping the peeling paint, spraying bleach and painting of all eaves should be included even though this work is clearly not included in our termite report nor was it implied verbally she should have contracted with another company. In hopes of resolving this matter we did offer to patch the cracked boards and fill the knot holes. [member name removed] was not interested in accepting this offer as she wants all of the peeling paint scraped, boards filled and the eaves painted or the balance due for the work completed $1,475.00 to be waived. To date a demand for payment letter and as required a copy of the Claim of Mechanics Lien and Notice of Mechanics Lien that we intend to file with the county recorder’s office was mailed to [member name removed]. We have had no response to either."