Richland Termite And Construction Inc.

Work was done as expected. Repainting of repaired wood was not initially included but we asked them to do it for an extra cost. Was told two workers would do the work but one was sick so we had only one person on the job. Took an extra day to finish the job.

unknown

I would use them again in the future.

unknown

I chose Richland based on yelp reviews that praised them highly.  Including for their timeliness.

I got no other quotes, so I can't compare their prices.  From yelp, they were middling priced.  I think their price was fair from the thorough treatment I got from Matt, the tradesman who spot treated my front door.

I think Richland did quality work.

The reasons I'm giving them a mediocre review and won't go back to them are:

1) inability to keep their own schedule

2) poor communication

1) I think this is in part a front office problem.   When Matt came out to treat, he was scheduled for 10 am.  The front office phoned me at 9:30 to tell me he'd be late.  He didn't arrive until 11. 

When another tradesman, S, came out for some follow up work in Oct, HE arrived 8 min. early!  and was completely unapologetic.  I work from home and bill my clients by 15 min. increments.  I'm on time, and so are my clients because they're paying me.  I expect those I'm paying to show up on time, too. 

2)  I was uncomfortable communicating with the man who gave the estimate and did the follow up work.  It's hard to describe why.  It was nothing egregious.  It was more discomfort with his manner and way he delivered info.  I do think he knows what he's talking about and does good work.  I deal with many different folk all the time, where they are my client.  When I am the client, I want to be comfortable.

I joined Angie's list to find another vendor to tent the house.  I found my stomach was in knots with the thought of dealing with Richland again.  Though, as I've said,  I think ultimately the quality of their work is very good and prices are fair.

unknown

From the very start they were a class act. The estimate was for much less than other local termite services. They arrived on time, were friendly and did an excellent job. Overall it was a very positive experience.

RIchland Termite comes in to do a thorough termite inspection of your house and garage from top to bottom. If they find termite activity they then schedule another visit to eradicate the visible termites using Termidor (sp?). Although there are no guarantees that they can see all termite activity given that some areas are not visible to the naked eye, it feels good to know that we have regular inspections to hopefully prevent termites from doing major damage to our home and garage. They are very professional and responsive and appear to be extremely thorough. I've had another company come out to do inspections and the first thing they told me was to get my house tented before any treatment can happen which seemed like a scam to me. Richland Termite does what is necessary to exterminate the termites and are honest and upfront about what kind of treatment you need to protect your home.

We were happy with them. They did a good job for a good price.