AABCO WATER HEATER & SOLAR SERVICES

The technician was quick to diagnose the problem & fix it promptly. He is also professional. Definitely will call the company again for future plumbing needs.

.Service was immediate.

Called to eval and possibly repair AO Smith hot water heater that was not functioning.  Arrived after midnight to determine that the water heater need to be replaced.  This company is listed as a dealer/installer on AO Smith website.  Stated that he would not install anything but a Bradford White Unit and cost would be about $2200 installed for 50 gal tank.  Old tank was also 50 gallon.  This estimate was about $300 -400 less than another company quoted to install a 42 gal Bradford White tank.  The installing crew arrived the next day at time stated, but then determined that a change in some of the pipng was necessary so would need additional parts and time the next day to complete the job.  So far the work seems to have been completed in a satisfactory manner.  We now have hot water, no leaks.  However, after completing the warranty registration on the Bradford White website, the warranty is based on manufacture date which was almost 2 years ago in 2014.  Next problem is that the label on the tank itself states it is only a 48 gal tank.  Finally, I asked about having a tank with the new requirements (April 2015) installed.  Obviously that request was ignored, so that whatever unit this contractor had on hand was the one installed.  I do not know what  role the time of year had on this installer and the plan to just get any hot water heated installed.  Cold showers are difficult on cold winter days.  The crew and owner were pleasant to talk, installed working water heater but sloppy attention to all the details.

Talked to the owner and described the job.  I needed an estimate and if approved I would have them start on the day of the the roofing job.  He said it would be about $895 but would have his workers come by on the next Wednesday.  I said that was ok.  They showed up on time on that day.  I assumed to give me an accurate estimate before I approved the job.  They started to perform the job without my approval.  I stopped them immediately and said this was supposed to be an on site estimate.  The workers were very cordial and understood what I expected.  They said the estimate was the same price as stated plus any other additional parts needed.  I thanked them for coming out.
Later that day I received a call from the owner who immediately asked me "if I did not understand that the workers were there to start the job as he already gave me the estimate over the phone?"  I reminded him that I stated that I wanted an on site estimate and if I approved it I would have them start the job at the time of the roofing job which was 2 weeks away! Apparently he did not listen to me!  
He stated that he would email me the written estimate.  I never received it.  
I found another company that was very couteous and gave me a better price for the same job which was 1/3 the cost of AABCO!!! They showed up on time and were very professional.  
AABCO may do a good job, but the price was incredibly high and the owner was less than professional and I will leave it at that.

Needed 30 year old Solar Tank removed.  Called Aabco Solar Services for and estimate.  Doug the owner came out that night and gave me and estimate on the cost and what procedures had to be done.  Doug was very cordial and professional on his visit.  Aabco called and gave me an window time of between 8:00 a.m. and 10:00 a.m. on Friday morning.  Robin and Miguel showed up at 8:30 a.m.  Rob and Miguel were very professional at their job.  Everything was done promptly and the cleanup was super.  Thumbs up to both of them.  Definitely use this company again for water heater or solar services.

My father gave them his credit card number to guarantee the serviceman would arrive the worker was given my credit card info to pay for the service, not use my father's credit card. They have billed my father's credit card instead of mine...and not only that....
instead of 195.00, they've charged $453.12!!!!!!
I'm FURIOUS.
hope this review keeps other people from having this problem with this company!
we are contacting the credit card company and AABCO to find out what's going on.

Service was very good.  They were able to get a technician out within three hours, which is fabulous when you don't have hot water.  Doug explained the problem, replaced the faulty parts, and within thirty minutes we had hot water again!  As a note, the tank was still under warranty, so the $195 charge was labor only (repair took about 45 minutes).

NOT GOOD WE WENT ON ANGIES LIST TO LOOK FOR A PLUMBER FOR WATER CALCULATIONS AN OTHER ISSUES WE HAD WITH A WATER HEATER WE CONTACTED ABOUT 10 COMPANIES FOR ESTIMATES INCLUDING ABBCO WE WERE WAITING ON A CALL BACK THEN ONE SUNDAY NIGHT AROUND 9:30 PM THEY CALLED SAYING HE WAS THERE HE NEEDED ACCESS TO THE HEATER WE DID NOT ANSWER HIS CALL NOT DURING NORMAL BUSSINESS HOURS THE NEXT DAY WE HAD A MESSAGE FROM ABBCO THEY CALLED BACK AROUND 12:30 AM SAYING HE HAD GOTTEN ACCESS AN THAT HE HAD FIXED THE PROBLEM WITH THE VENT PIPE  WE LATER RECEIVED A BILL FROM THEM FOR 195 DOLLARS FOR WORK THAT WE NEVER AUTHORIZED VERY UN PROFESSIONAL  AS A MATTER OF FACT WE ARE IN THE PROCCESS OF FILING A COMPLAINT WITH THE CALIFORNIA STATE LICENSING BOARD

Great.  He came out and knew exactly what was wrong. Repaired the problem and left.  Really nice guy. Had the part the pilot light part with him. Took a couple of hours. An Angie list plumber, Family Plumber of Los Alamitos recommended him.

When I called AABCO I gave them all the info the needed about my water heater to insure they would have the correct part and then told me it would cost $199.00 plus parts and took my credit card info upfront to "insure the quoted price".  I have never had to do that with any service I have used in the past, than I was told I would be called back to give me a 2 hour window as to when the tech could come out.  After waiting more than on hour for that phone call I called back and was told, very rudely, they would call me back when they had a window of time and would not be till later in the afternoon as they were very busy.  I didn't get that call for another hour when I was told a tech would be at my home between 4-5..  He came at 5:30 and proceeded to work on my water heater without letting me no he was even there.  When he was done he called to me told me what he had done and if it quite working within 6 mo's. he would replace it for free.  He put a sticker in my water heater with the name and number on it to call if I had any problems, said he was the owner and he would have his office send me an invoice when he let them know what he had done.  I checked my credit card statement on line the next day and the charge was on there but I have yet ,three weeks later, to get that invoice.  The owner that came out was nice enough but I feel the price was pretty steep  and taking the credit info before hand insures they can charge whatever they want and since I have no invoice I can only guess that the amount of the part was $167.00 which after some research I found that to be about $50.00 over what I should have been.

(See above) The panels had leaked previously and I was glad to remove the system from operation.

Tech (Ron) checked out old pump, confirmed failure and checked out remainder of system. Returned in five days with replacement, installed same. Good work, good products. Final price was slightly higher than original quote, but in line with other quotes.

Repair man took 3 days to arrive at the site, despite being an emergency. Tenants had to endure having no hot water for that period of time. Repair man rejected the option of having my manager assist him while threatening he will not perform the work if my manager intervenes. Repair man charged me $300 for barely 30 minutes of work which should be covered under warranty. I am currently notifying the Better Business Bureau & Consumer Affairs of his & the company's unprofessional service.

WORKERS WERE RESPONSIVE, PROMPT, PROFESSIONAL AND PERFORMED THEIR WORK WELL.

WORKERS WERE PROMPT, RESPONSIVE AND PROFESSIONAL. THEY DID A GOOD JOB.