Installation and Sales was awesome. The price was great, however if you want any after the sale support they will basically not even aknowledge you were their customer and continuously direct you to deal with the monitoring company. They initially use to sell ADT monitoring and now sell monitronics. We were promised by the installer that if we ever need help with anything, we could give them a call but when we actually needed that help they wouldn't let me talk to any of their installers. I asked to talk to the owner, but they refused to do so. Its like I was a no-body to them since they sold me whatever they could. Believe it or not, I actually ended up calling my electrical guy who gave me the mobile phone number of the owner of a competitor of theirs (Liberty Bell Security). He walked me through how to reprogram my GE alarm without any cost or strings attached. I will always go to Liberty Bell for my alarm needs. Stay away from Direct Security!
Description of Work: GE Concord 3 Alarm System with Security/Fire Monitoring. Fire, Motion, Door and Window sensors and garage roll up sensor and exterior alarm bell.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$500
05/2006
3.0
home security systems
 + -1 more
I THOUGHT THIS COMPANY WAS FAIR. THEY SERVED THEIR PURPOSE. I THOUGHT THE PRICE WAS TOO MUCH FOR THE INSTALLATION. I THOUGHT THE PEOPLE THAT DID THE WORK WERE GOOD.
Description of Work: THEY INSTALLED THE SECURITY SYSTEM IN THE HOUSE.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
$199
KERRI O.
04/2006
5.0
home security systems
 + -1 more
THEY WERE NICE PEOPLE AND CAME AS SOON AS THEY COULD. THEY MADE SURE TO DO IT RIGHT THE FIRST TIME AND WERE IN AND OUT QUICKLY. THEY INSTALLED IT FOR FREE, AS LONG AS I AGREED TO SIGN A TWO YEAR CONTRACT.
Description of Work: THEY CAME OUT AND INSTALLED MY ALARM SYSTEM.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
MICHAEL P.
12/2005
3.0
home security systems
 + -1 more
Initially we were impressed with Direct Security because the sales representative seemed knowledgeable and the price was right (as described previously). However, during installation and afterwards we encountered many problems and promises that were made, but not kept.
Description of Work: A wireless security system was installed in our home by Direct Security and monitored by ADT. The system and installation was free because we recently got a system in our business through the same company. We paid for upgrades.
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Service Categories
Home Security Systems
FAQ
DIRECT SECURITY is currently rated 3 overall out of 5.
Monday: 8:00 AM - 4:30 AM
Tuesday: 8:00 AM - 4:30 AM
Wednesday: 8:00 AM - 4:30 AM
Thursday: 8:00 AM - 4:30 AM
Friday: 8:00 AM - 4:30 AM
DIRECT SECURITY accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, DIRECT SECURITY offers free project estimates.
No, DIRECT SECURITY does not offer eco-friendly accreditations.
No, DIRECT SECURITY does not offer a senior discount.
No, DIRECT SECURITY does not offer emergency services.
No, DIRECT SECURITY does not offer warranties.
DIRECT SECURITY offers the following services: HOME SECURITY, CCTV, AND ACCESS CONTROL.