PAINTING AMERICA

"OUR RECORDS, TO INCLUDE BEFORE & AFTER PHOTOS, SHOW NO EVIDENCE OF THIS CONCERN. IN FACT, A QUALITY CONTROL JOB WALK WAS DONE WITH THE CUSTOMER WITH SOME DETAILS CORRECTED, & THE CUSTOMER WAS HAPPY. SO HAPPY IN FACT THAT A PAID IN FULL CHECK WAS PROVIDED. SECONDLY, THIS CUSTOMER REFERRED HIS SISTER TO US WHO CALLED OUR OFFICE SHORTLY AFTER EXPRESSING HOW HAPPY HER BROTHER WAS ABOUT THE WORK DONE, AND THAT SHE WOULD LIKE SOME WORK DONE HERSELF...; WE DECLINED. AS WE SHARE WITH ALL OUR CUSTOMERS, IF THERE ARE ISSUES WE NEED TO RE-ENGAGE AFTER OUR TEAMS LEAVE, JUST CALL THE OFFICE & WE WILL PROMPTLY RETURN & ADDRESS THE CONCERN. IN REFERENCE TO THIS CUSTOMER'S STATEMENT OF UNFINISHED WORK, THIS CUSTOMER ATTEMPTED TO DECEIVE US BY STATING THE TOP OF HIS PATIO WAS NEVER PAINTED THE FIRST TIME WE PAINTED THE EXTERIOR. THE TRUTH IS, THIS CUSTOMER HAD THE TOP COVER REMOVED AFTER WE LEFT; CLAIMING IS WAS NEVER PAINTED. OUR DIGITAL PICTURES BEFORE & AFTER ARE PROOF OF THIS DECEPTION. WHERE THE REAL STORY BEGINS, WE BELIEVE, IS THE FACT THAT WHEN OUR COMPANY DISCOVERED THIS CUSTOMER HAD WRITTEN A CHECK TO US THAT BOUNCED, WE INITIATED A ROUTINE LEGAL PROCESS THAT NO DOUBT EMBARRASSED & OFFENDED THIS CUSTOMER. AFTER WAITING MORE THAN TWO WEEKS FOR FUNDS TO BE SUFFICIENT, AND A REPLACEMENT CHECK THAT CLEARED, WE ARE GLAD THIS WORK ORDER CAME TO A SATISFACTORY ENDING. ON ANOTHER NOTE, IT IS OUR COMPANY POLICY, TO RESPECTFULLY RESERVE OUR RIGHT TO REFUSE CONTINUED SERVICE TO EXISTING CUSTOMERS WHO HAVE WRITTEN US A BAD CHECK. IT IS SADLY DISAPPOINTING TO US THAT THIS IS THE FIRST TIME WE MUST ENFORCE THIS POLICY. SINCERELY – D. DAMRON GENERAL MANAGER, LOS ANGELES COUNTY"

"WE ARE GRATEFUL THIS MEMBER STATED THEY ARE SATISFIED & WOULD HIRE US AGAIN. FOR 10 DAYS, 6 PAINTERS UNDER THE SUPERVISION OF EDDIE & ARMANDO, DID AN OUTSTANDING JOB IN THE RESTORATION OF WOOD SURFACES THAT HAD PEELING PAINT GREATER THAN 90% ON SUBJECT SURFACE. TO SUGGEST THAT RICK'S INSTRUCTIONS DID NOT CARRY DOWN THE CHAIN OF COMMAND TO 2 OF HIS MASTER PAINTERS IS OF COURSE, ABSURD, RESPECTFULLY. AS THE MEMBER STATED, RICK IS INDEED METICULOUS. RICK FOLLOWS UP ON EVERYTHING! EVERYTHING!! IT IS COMMON TO HAVE A MINIMAL AMOUNT OF OVER SPRAY REQUIRING A SMALL AMOUNT OF CLEANING. MANY YEARS BACK, WHEN SUBJECT PROPERTY HAD BEEN PREVIOUSLY PAINTED, THERE WERE LOTS OF PAINT DROPPINGS OF A COLOR DIFFERENT THAN WHICH WE WERE APPLYING. BECAUSE THOSE PAINT DROPPINGS WERE ON "STAINED CONCRETE", THERE WAS NO WAY TO REMOVE SAID PAINT DROPPINGS WITHOUT DAMAGING THE STAINED CONCRETE. CUSTOMERS SHOULD NOT THINK ITS OUR RESPONSIBILITY TO CLEAN UP PAINT DROPPINGS WE DID NOT CREATE. IN REFERENCE TO REPAIRING OR REPLACING DAMAGED WOOD, OF COURSE WE USE BHS EXTRA STRENGTH "WOOD REPAIR BONDO" EPOXY UPC 076303200206. IT IS "THE BEST" PRODUCT TO USE FOR WOOD PATCHWORK. IT IS RARE, BUT CUSTOMERS SHOULD STOP THINKING THEY HAVE A PULSE OF WHICH PRODUCTS & HOW WE SHOULD APPLY OUR APPLICATION PROCESSES. WE EXPECT CUSTOMERS TO SHARE WITH US WHAT THEY WANT DONE; BUT PAINTING AMERICA WILL TELL CUSTOMERS HOW IT WILL BE DONE. IN REFERENCE TO THE DEBRIS, IT WAS NOTED AND CORRECTED. GENERAL MANAGER"

"WE DID EXERCISE OUR MECHANIC LIEN RIGHTS. THIS MEMBER BEGGED THE OWNER TO SQUEEZE HER INTO OUR CALENDAR CONSIDERING OUR CALENDAR WAS BOOKED FOR 3WKS. SYMPATHETIC TO HER NEEDS, VACANT CONDO, OPEN HOUSE DEADLINE & HER INSISTENCE ON ONLY USING PAINTING AMERICA, RICK STATED THAT THE ONLY WAY TO SUPPORT THE DEADLINE WAS IF THIS MEMBER AUTHORIZED WORK BETWEEN 6PM & 6AM. PERMISSION WAS GIVEN. HAD SHE NOT, SHE WOULD HAVE STOPPED US THE FIRST DAY EXPLAINING CC&R RULES. ONE WORK DAY LEFT, 4 DAYS AHEAD OF CONTRACT & 7 DAYS BEFORE THE OPEN HOUSE, BOTH PARTIES WERE EXCITED ABOUT MEETING BOTH DEADLINES. HERE ARE QUOTES FROM AN E-MAIL THIS MEMBER SENT OWNER ON THANKSGIVING DAY: "IT'S REALLY EXCITING TO SEE IT ALL COME TOGETHER, EVEN WITHOUT THE FINAL TOUCHES". "THANKS SO MUCH FOR ALL THE HARD WORK YOU'VE PUT INTO THIS. I'LL BE SURE TO TAKE LOTS OF GOOD BRAG PICTURES". DAY BEFORE COMPLETION, THIS MEMBER ENTERED THE CONDO ACTING VERY STRANGE ASKING THE LEAD SUPERVISOR WHY PAINT WAS ON A PARTICULAR WALL WHEN NO PAINT HAD BEEN APPLIED ON SAID WALL. THIS FRIGHTENING BEHAVIOR CONTINUED SO MUCH THAT THE SAFETY OF OUR EMPLOYEES BECAME PARAMOUNT. RICK ARRIVED. MEETING RICK SEVERAL TIMES BEFORE, SHE LOOKED AT RICK & ASKED WHERE'S RICK. RICK THEN MADE THE DECISION TO REMOVE THE TEAM IMMEDIATELY. IN REFERENCE TO THE ABOVE PICTURES, WE NEVER UNPLUG REFRIGERATORS. THE PAINT OVERLAP PICTURE IS WORK IN PROGRESS. PROGRESS PAYMENTS MUST BE MADE. IF NOT, A MECHANICS LIEN WILL BE FILED. GENERAL MANAGER"

"WHEN IT CAME TIME FOR A QUALITY CONTROL/ASSURANCE WALK-THROUGH, THERE WERE DETAILS THAT REQUIRED FURTHER ATTENTION. IT IS ROUTINE & COMMON WITHIN ANY ORGANIZATION WHO BELIEVES QUALITY PARAMOUNT TO HAVE A QA/QC PROGRAM. WE DO NOT BELIEVE THE DETAILS THAT REQUIRED FURTHER ATTENTION WAS THE CONCERN. IT'S ONLY PAINT. SUCH DETAILS ARE EASILY CORRECTABLE. A PROFESSIONAL COLOR CONSULTANT WAS ASSIGNED TO PROVIDE A VARIETY OF CHOICES. THE CUSTOMER MADE COLOR CHOICES HERSELF; AND ONLY AFTER THE SUBJECT PROPERTY WAS COMPLETELY PAINTED DID SHE DISLIKE THE COLORS SHE SELECTED. WHEN THE CUSTOMER STATED SHE HATED HER COLOR CHOICES, SHE WAS VERY PASSIONATE ABOUT IT AND THEN, EVERYTHING BECAME NEGATIVE FROM THAT POINT. EVERYTHING! THE OWNER INFORMED THE CUSTOMER THAT THE CORRECTIONS CAN BE MADE THE SAME WEEK. BUT THE CUSTOMER STATED THAT SHE HAD FAMILY ARRIVING, AND THAT SHE WOULD CONTACT RICK PERSONALLY WHEN SHE WAS READY FOR THE PAINTERS TO RETURN. CUSTOMERS ARE PROVIDED WITH LARGE SAMPLES OF THE COLOR CHOICES THEY MAKE MANY DAYS BEFORE OUR TEAMS ARRIVE. WE DO THAT SO THAT A CUSTOMER CAN BECOME CONFIDENT WITH THE CHOICES THEY MAKE. WE RESPECTFULLY REGRET THIS EXPERIENCE. GM"