"Thank you for your review, comments and concerns. They help us provide a better customer experience and uphold our customer service standards. In reply, we have left several messages and are having difficulty getting any response back. We are unable to better help you if we cannot connect. And just as a reminder, as per our conversations. These products are over twenty years old with no identifying markers. Under those circumstances, replacement parts are very difficult or impossible to find. Together we can find a solution. Thank you again, Liquid Glass."