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RANCHO POOL SERVICE
Hot Tub or Spa Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool or Accessories Repair or Service,
About us
Established in 1976, Rancho Pool Service began as a small pool route of less than 100 pools. We now service more than 700 pools, spas, and fountains in the South Bay area and believe our ongoing success to be a result of our hard work, dedication, and passion for the pool business. Rancho Pool Service is licensed by the California State Contractors Board (#853869), which is required for all pool renovations and repairs over $500.00 and our technicians are licensed by the L.A. County Health Department. We also carry full liability and workers compensation insurance for your protection and ours. Our goal is to provide outstanding service and to satisfy our customers. We want to make sure that you and your family can enjoy swimming in a clean and healthy pool or spa. CONTRACTORS LICENSE #817494 (required on all work over $500) L.A. COUNTY HEALTH DEPT. CERTIFIED. Warranty Station for the following: PENTAIR JANDY RAYPAK HAYWARD
Business highlights
49 years of experience
Services we offer
Virginia Graeme Baker compliance, We provide weekly pool, and more., and water feature maintenance. We also offer repairs and renovations on items such as gas lines, re-piping, skimmers, spa
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.626 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 23% | ||
| 8% | ||
| 0% | ||
| 0% |
Showing 1-25 of 26 reviews
Gregory C.
May 2015
I've been using them for the last couple of years now. They're on time, do a good job and I don't have any problems with them.
Priscilo G.
Jun 2014
unknown
Nancy S.
Mar 2014
They have been very good. We have had a lot of trouble with the pool, and they have taken care of it. They keep the pool clean, and it is a hot water pool, and so they keep the flow levels good.
Response from RANCHO POOL SERVICE
"Thank you for taking the time to write a review. We really appreciate the feedback and we're glad that you are happy with our service!"
Cynthia N.
Mar 2013
Well, they do what they are supported to change fairy, all reliable and fill the pool when it gets on water.
Response from RANCHO POOL SERVICE
"Thank you for the excellent rating! We appreciate your input and are pleased to see that you are happy with the service."
Beth M.
Mar 2013
Pool service every week, rain or shine, thorough, calm. safe (locks gate).
Donatas E.
Mar 2013
Excellent. We had many problems after a new installation of a spa (in-ground) and Rancho Pool kept trying to figure it out until they succeeded. They are truly the best!
Response from RANCHO POOL SERVICE
"Thank you for the nice review! We are happy that we could fix the problem for you. We pride ourselves on having knowledgeable and reliable service technicians."
Jack D.
Mar 2013
On time, excellent job.
Response from RANCHO POOL SERVICE
"We are happy to see that you have given us an outstanding rating! Thank you for taking the time to write a review."
Richard A.
Feb 2013
The monthly service keeps the pool clean and sparkling. They are dependable and do an excellent job.
Response from RANCHO POOL SERVICE
"Thank you very much for your review! After being in business for more than 30 years it is nice to see that our hard work is paying off. We appreciate your business and are pleased to see that you are happy with our service."
Gregory C.
Feb 2013
Never knew when other pool service would show up and would miss weeks. Very happy with Rancho Pool Service!
Andy B.
Feb 2013
Jeff - our pool man is superb. Our pool has never been in a better shape. We use his service monthly.
Response from RANCHO POOL SERVICE
"Thank you for your review! We appreciate that you took the time to let us know that you are happy with our service. We love to get feedback from our customers and we value your business."
Gail R.
Feb 2013
The company responds to our needs. Exceptional pool service - expertise has been shown on every aspect related to our pool.
GAYNE B.
Jan 2013
They’re great! They’re very responsive, do what they say they will, and are reasonably-priced.
Response from RANCHO POOL SERVICE
"Thank you for posting a review! We pride ourselves in providing superior service and are pleased to hear that you are happy with the services that you received."
Kathleen H.
Jan 2013
Their service has been great! Everything they’ve done has been outstanding. They have been very reliable and great to work with! Enrique, the pool service technician, is very nice, polite, conscientious and knowledgeable. He has never missed a scheduled service day. I am completely happy with their service.
Response from RANCHO POOL SERVICE
"Thank you for your feedback! We greatly appreciate your kind comments as well as your continued business throughout the years."
Kenneth K.
Jan 2013
They seem to be okay overall.
Response from RANCHO POOL SERVICE
"Hi, thanks for taking the time to write a review. We are always looking for ways to improve so we appreciate the feedback. If you have any questions or concerns about the service we are happy to help. Just send us an email or give us a call and we will do whatever we can to make sure that you are 100% satisfied with the service."
Carolyn G.
Jan 2013
They’re great to work with overall! The manager is very responsive to problems.
Response from RANCHO POOL SERVICE
"Thank you for posting a review! We are happy to hear that you are satisfied with our work. We are aware that there are cheaper pool/spa service companies out there, but they are typically less experienced and under qualified. We are licensed by the L.A. County Health Department and CA State Contractors Board. We also have workers compensation and liability insurance for your protection."
Nancy S.
Jan 2013
The service has been excellent overall! The technician is always on time, is conscientious and does a good job. They’re great to work with!
Response from RANCHO POOL SERVICE
"Hi , we just wanted to let you know that we are thankful for your review. We are delighted that you are happy with the service and we thank you for your business."
Luan S.
Jan 2013
I’ve been happy with the work they’ve done! They’ve been very dependable, reliable, and nice to do business with.
Response from RANCHO POOL SERVICE
"Thanks for the feedback! It's good to hear that you are happy with our work and we are thankful for your business."
Susan T.
Jan 2013
The service has been great overall. They’ve been very reliable. It’s a well-managed company and they’re good people. The owner has been doing this for pretty much his entire life, and the staff is great!
Response from RANCHO POOL SERVICE
"Hi, thank you for posting a review. You're right, we have been in business for quite a while! It's been more than 30 years now and time sure does fly by! We are extremely passionate about what we do. It is wonderful to receive kind comments from our customers. Thank you for choosing Rancho Pool Service!"
Gordon S.
Jan 2013
The service was great overall! They’ve been very reliable.
Response from RANCHO POOL SERVICE
"Thanks for the review! We appreciate your business and hope that you continue to use Rancho Pool Service in the future!"
Richard R.
Jan 2012
We bought our spa heater from them and it has been problematic ever since we got it. After going out and talking to the manager, he sent his technician Jim. Jim replaced some of the circuit boards and everything and it has been fine since. They are a good company and we have used them for a long time. They didn’t charge us for that because we have been having all these issues and were frustrated. We did pay labor on that which was a $130. I haven’t done any price comparisons, I would think that their price is fairly in line with the other providers. They are pretty much average with their availability. They are busy and it would be very hard to get a same day service. They do get out there when they can work one into their schedule that happens, within a day or two. Jim, the technician is really, really god. He really explained what the issues are and what he does to solve it. We like him a lot. I haven't been happy with the product; I should have done some online research on that. The service guy, Jim is excellent however, I had to fight a lot to get what I felt was right. As a business, their quality of service has been just okay. Jim does really good work. He is fantastic. We have had a lot of issues with the unit and we have spent a lot of money for the unit but we still get problems every six months. I keep calling and complaining and that is when I finally thought of going down to them and showing them the numbers, when I did the stats from the previous unit versus this one. It was kind of ridiculous. That is when the general manager decided to replace these things. Jim probably took it up with the company. It caused me a lot of duress and I wish they would have just done it sooner. It is hard to comment on Jim's punctuality because we are never really here when he comes out. I would use them in the future and I would recommend them as well.
Linda S.
Jan 2012
Self explanatory from the above.
Response from RANCHO POOL SERVICE
"Discount Pool Supply offers FREE estimates for any equipment upgrades or remodeling work. The only time we charge a service call is if we actually have to troubleshoot a problem with equipment, plumbing or electrical. In other words, use tools to determine what the problem is. We also agree to apply the service charge towards the estimate if you decide to have us complete the work we proposed. The job you are referring to was done in July 2009! (not October 2011) according to our records we charged you our minimum charge of $90.00 (not $125) to disassemble your filter, inspect and rotate the filter cartriges and clean debris from the pump basket. We consider this to be very fair and a typical charge for a licensed and insured pool company to provide this service. We have not increased our service rates for several years and we find our rates to be very competitive in our industry. I am sorry you were unhappy with the service you recieved from us and I am available to discuss this or any other concerns you may have about your pool or our service team. my name is Jeff and I am the owner."
Richard R.
Jan 2011
We have been using them for a number of years now. I think in general we have been happy with them. The specific gentleman that comes out, his name is Jim, is just top notch and does a great job. I don't know if the issues we have are necessarily the company's problem. We had the heating unit for the pool and spa replaced almost two years ago. The warranty was for one year. It seems like two or three times a year we find that it just ceases to work and they come out and replace panels and all that. It hasn't been cheap. I think I called them back and told them about it being frustrating. I pulled out all the paperwork and looked at how much money I spent on the new heater. The one we had before probably lasted for twenty years. I think I spent over $800 or $1100 which seemed real excessive for a couple-year-old heater. I spoke to the manager directly and he told me that they were not trying to nickel and dime us. He said that whatever the issue was before he said they wouldn't charge us. Jim came out and it's worked ever since and there was no charge. They didn't charge me anything for the service. Generally I am very happy with these guys. I think they do a good job. It's probably more of this unit. It certainly frustrated me over the last couple of years. I can't necessarily blame them for it. They come out and take care of it, but it keeps costing me money which I find frustrating. I think they are kind of pricey. I have been happy with Jim's service and it is quality work. I have not been so happy with the unit that we got. I have had to call them a few times to see when they were going to come out. I like these guys. He is out there most of the times. I think sometimes he is overloaded and I have had to call back to find out when we are going to get it serviced. I would continue to use them in the future.
Response from RANCHO POOL SERVICE
"We always make an huge effort to insure that our customers are happy with the work we do for them. Unfortunately the newer "Low Nox" heaters that are now required to be installed do not have the long life expectancy of the old "millivolt" or non low nox heaters. These new heaters run much hotter and have more electronics and even a electric fan and are just more expensive to maintain. It is always a good idea to periodically run your heater for several minutes every couple of months. We are a warranty station for all the major brands and our technicians are factory trained. May I suggest that you have us service your heater every spring to keep it working properly and efficiently and hopefully prevent any major repairs in the future. This is what the manufacturer recommends."
ROBERT M.
Dec 2010
Discount Pool & Spa Supply did a very good job. I have nothing but good things to say about Discount Pool. They did an excellent job. They went above and beyond and I was very pleased with the finished job.
Cheryl F.
Sep 2010
Have tried to work with South Bay Pool for 20 years..slow service, several follow up service calls. I started dealing with Discount Pool Supply. John fixed chronic probs quickly. I'm impressed with John's professionalism and trust what he has done for us.
ANDY M.
Nov 2005
REPLACED POOL LIGHT AND SPA LIGHT. NEVER HAD A PROBLEM WITH SPA LIGHT UNTIL THEY REPLACED THE POOL LIGHT - THEN IT STOPPED WORKING. ULTIMATELY GOT BOTH WORKING, BUT I STILL DON'T KNOW WHAT HAPPENED THAT CAUSED THE SPA LIGHT TO FAIL ALSO. NOT SURE HOW TO RATE VENDOR.
Response from RANCHO POOL SERVICE
"The pool and spa lights are seperate units and replacing only the pool light could not cause the spa light to need replacing a short time later. After we completed the first Job, we sent out an invoice which you promptly paid so we assumed everything was working good at that time. My name is Jeff and I am the owner. Please feel free to call me any time to discuss any issues with your pool"
Licensing
State Contractor License Requirements
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FAQ
RANCHO POOL SERVICE is currently rated 4.6 overall out of 5.
RANCHO POOL SERVICE accepts the following forms of payment: CreditCard
Yes, RANCHO POOL SERVICE offers free project estimates.
No, RANCHO POOL SERVICE does not offer eco-friendly accreditations.
No, RANCHO POOL SERVICE does not offer a senior discount.
No, RANCHO POOL SERVICE does not offer emergency services.
No, RANCHO POOL SERVICE does not offer warranties.