The overall experience with Western Insulation was not great. The first estimate was not correct. I had to call them to remind them to send the estimate. The estimator did not show for our first appointment. The workers were always late, and the cellulose crew did not show up the first week. They asked for a progress payment, but the payment terms clearly state that the balance was due at completion of the work. The workmanship of the sub-floor bats was marginal. They had installed the bats so that the covered the vents, prevention air circulation and exposing the insulation to moisture. The cellulose crew (different work crew and different day) was unaware that I had been quoted baffels to prevent the insulation from blocking the soffet vents. I wouldn't have used this company except they are the only one I could even get to send a quotation!