Sosa Granite & Marble

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Fine until they messed up!

I had some scheduling issues with them, but other than that they did a good job.  I am satisfied with the quality of the work.  I had them quote on another job, installing tile on the fireplace, and that quote seemed very high.  I got it done from another tile installer for thousands of dollars less.  But the small backsplash area was adjacent to the countertop so I wanted them to do it all.

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Overall grade = B.  They have a great showroom and selection of granite.  Customer service is spotty.  Workmanship was good.

SOSA bid $9,111 for the job of replacing our tile kitchen countertops and island surface with granite, and we paid a deposit; the work was then scheduled. The installers did not show up at the appointed date - the scheduler told us that there was a computer glitch and that the date was scheduled as promised but not saved into their data base, therefore they did not show up and it took over a week to reschedule them, which was annoying since we had emptied all of the kitchen cabinets so they could do the work without interference, and stuff was piled up throughout the house.  The scheduler was arrogant about what they admitted was their error and did nothing to expedite the work - simply added us to the end of their list of upcoming jobs.  This appears to be a company that was handed down by a senior person to be taken over by younger family members and those family members have job security so they don't care much about customer service - no fear of being fired if you own a piece of the company!  When the job was finally completed, the workmanship was good and we were happy with the job, and consider the price to be a good value for the work received.  The installation team did a good job measuring to define the job, installing the granite, doing the plumbing to install the sink, and in the process repaired one cabinet drawer that had been broken previously due to aging/wear& tear (prior to their involvement - not caused by SOSA).

If they had shown up when promised, or at least made significant effort to reschedule with some priority, their grade would have been "A".

Have used these folks several times over the years - full kitchen counters and backsplash, two bathrooms and a laundry room counter.  Their selection of granite is excellent, including some unusual pieces.  Their warehouse and sales people are really nice .We have found the installations to be very good.    
On previous occasions, the workers have been punctual.  This time, however, the installation crew did not show up on two separate, scheduled occasions.  Seemed to be serious communication problems.  We've never had a problem with them before.
Hope that this is just an aberration. 

The job was done very professionally, for an exceptionally reasonable cost (especially given the choice of granite we made), and the granite craftsmen helped us make good aesthetic choices as the job progressed because these choices could not have been pre-factored in.  For example the new stove was not in place  (due to a snafu in production at Bosh).  The Sosa installers decided against a final cut-out for the stove inset in order to be sure it would be a perfect fit, even though it meant another trip out and another masking and cutting job.  And I found out this is policy with Sosa.  We also had a kitchen "garden window" that protruded out in front of the kitchen sink.  It wasn't known how this would be constructed until the cement demolition job was completed, thus it wasn't certain how the two areas would come together (ie. whether they would be at the same height).  They found that the structure of that garden window cut out required a riser and they made an aesthetic choice for an ogee edge treatment which came out more elegantly than had it all been at the same level.  They totally worked with us on this choice but had enough experience to explain why it needed to be raised and how it could end up being more beautiful than with everything at the same level.  These decisions had to be made on the spot.  They included us in such a way that we felt confident in our mutually made choice and our decision was fully justified in the final result:  it is gorgeous and practical.

The customer service/sales rep by the name of Kathleen was very helpful to me in selecting the type of granite I wanted for my kitchen countertop.  I was able to take home several samples of granite to help me decide.  After a lot of pondering, I finally settled on the type "St. Cecilia".  With their helpful assistance, I was able to select the exact slab of granite of this type to be used for my countertop.  This slab would then go to their fabrication department for shaping and polishing into the countertop.  I ordered a full 1 1/2 in. bullnose for the edges, and a 6 in. backsplash.  I was offered a free kitchen sink to be installed with the countertop, but due to the smaller size of my sink cabinet, I had to order a special size from Home Depot, so I had to pass on this offer.
Before the slab could be fabricated into the countertop, a template had to be prepared.  Measurements had to be taken for the template, but first my contractor had to install the plywood base for the countertop and put in my new kitchen sink.  (He had previously installed new kitchen cabinets that I ordered from a different supplier.)  With the assistance of my contractor, Sosa's measurement people came out to my house to take the measurements for the template.  I had to wait about 2 weeks for the countertop to be complete.  An install date was reserved, and their install team showed up with the finished countertop on the date.  One minor problem did occur during the install: The opening in the granite countertop for the kitchen sink was 1/2 in. off the mark, but my contractor who was standing by to help, was able to quickly remove the sink, trim the hole and reinstall the sink with only about a 45 min. delay.  I'm not sure if the miss-measurement was the fault of Sosa's measurement people so I'm willing to give them the benefit of the doubt.  Either way, my contractor quickly solved the problem.  After the granite countertop install, the crew put a protective coating on the surface.
I'm very pleased with the quality of the granite, and I was impressed with the staff's friendliness and helpfulness.  I'd recommend Sosa Granite & Marble to others, and my contractor who had not previously worked with them, said he'd also recommend them to his clients.

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Had Sosa do kitchen granite job.  This went well, other than I had to call Sosa twice to have them come out for the estimate (which I shouldn't have had to do).  Mario Sosa then came out.  Then had them come to do the upstairs bathroom.  This is where the trouble happened.  Their plumber that they subcontracted with (Nickel and Dime Plumbing) did not secure the plumbing correctly under the bathroom sink which caused several thousands in water damage.  Went through my homeowners insurance lawyer to try to recoup the $ I had to pay out for the deductible.  Never heard back from Sosa.  They didn't even bother to contact me.  I will NEVER use this company again.  They may have a nice showroom but it ends there.

HIred Sosa to do granite in bathroom.  After them not calling me back for a quote, I gave them another chance.  Work was completed.  After two weeks I saw water on the ceiling and walls downstairs.  Their plumber, NIckel and Dime Plumbing, had forgotten to secure the p-trap in the upstairs bathroom, causing several thousand dollars in water damage, had to vacate my home and very inconvenient.  Filed claim through my insurance company, but had to pay a $2,000 deductible.  This deductible amount was filed and received a letter one year later that they have not responded to the claims.  Will never use Sosa/Nickel and Dime Plumbing again!

The day of the sale was WONDERFUL, the sales associate Jennifer was extremely helpful and full of ideas. They have a huge assortment of Granite to choose from - the actual slab you buy - not just little samples. I provided them with detailed pictures and I diagram of my kitchen. Mario Sr even got involved. As with all major purchases, there was some haggling - we came to an agreement on the final price. I was happy. Once they got my money, that was it. My phone calls were not returned - getting some kind of schedule (I believe her name was Arlene) out of them was next to impossible. When I was able to talk with someone, I was told the materials were "back ordered".
Finally, The day they arrived to do the "one day tear out and install" went well - though it was a long day at just over 13-hours. It should be noted here that when Sosa states they do a "one day tear out and install", they fail to mention, it does include tearing out your old back splash, but  does NOT include installing the back splash - that came just over a month later. In the mean time, my kitchen walls had holes in them and broken and exposed drywall. Also, most of the electrical outlets were rendered useless (when Sosa tore out the old back splash, the outlets were exposed - meaning live electric was exposed).  Sosa's favorite thing was to call in late afternoon to schedule for the next morning even though I told them I needed at least a days notice (like them, I do work for a living too). The cabinet they custom built scored no better than a C+ - it was made of wood and resembled the one they replaced. Getting something scheduled was worse than pulling teeth. However, once the workers arrived, it was smooth sailing. I felt bad for the person who came to install the back splash. He was not told the drywall in my kitchen was destroyed by the crew who did the tear out a month before - so he was not prepared (aka add another day to the work). In the end, my back splash looked very good. It would have looked better is Soso had given the installer enough material. Part of the back splash used some glass tiles that came on 12" x  12" sheets - they sent him with the exact amount needed. Instead, the installer had to piece things together - not only adding a lot of time to his labor, but it also shows where the pattern changes. The sheets of glass cost about $12.00 each - If they had sent 2-more sheets ($24.00 in materials) they would have saved at least 2-hours of labor and provided an even nicer looking back slash.
To sum it up. It took about a month after the sale to get the counter top installed. It then took just over a month to get the back splash installed. I lost track of the total time it took to actually get a completed cabinet. I called to complain about the cabinet and some of the damage done during the work they did. Mario Sr actually came to look at the job and asked me "where I thought I could get this work done at the price he gave me"? Really?? He refunded me the money the "contract" charged for the cabinet, but reminded me that the "contract" stated that damage may occur while they are doing the work and the home owner is responsible for any damage they do.
The contract also allows Sosa to charge your credit card when Sosa chooses - there is NO hold back for completion of the job. When Sosa says that portion of the job has been completed (even if not to the buyers satisfaction) you get charged.
The prices and selection at Sosa were great - the service and communication were poor at best.
NOW, the seams in my granite are separating - so wide you can stick 2 dollar bills in the seam. It has also raised on one side of those seams enough that it will "catch" something like a glass if you drag it across the seam.

We absolutely love their workmanship.  Their staff is friendly and knowledgeable.  We got exactly what we wanted, when we wanted it and how we wanted it.  The one stop shopping with them is a hugh plus.  Lots of stone to pick from, as well as anything you need to finish your project (sinks, faucets, etc).

I have an older home built in 1955.  I worked with Mario Sr and Arlene who does the scheduling.  Workers arrived on time on a given work day.  They were all professional and worked the entire day.  They gutted my whole kitchen in 4 hours which I thought was amazing.  They sealed off the kitchen with plastic tarp to help minimize dust.  Sosa redid plumbing and all electrical to bring up to today's code. Rerouted an existing gas line since my old stove was electric.  Had to redo a side wall.  When they took the old cabinet out a hidden pocket door was found inside the wall.  Had to redo that wall with electrical and bring up to current code.  When Sosa was installing stove vent had to reroute due to a beam placement in ceiling.  These both were additional costs but not the contractors fault.  These additions were hidden until wall and part of ceiling were removed.  Additions were upfront with cost and very reasonable.  Project was delayed 4 weeks due to two cabinets that arrived damaged during shipping.  Not Sosa's fault but the cabinet makers.  Installations went well.  Purchased all appliances at a local store and Sosa installed stove, vent, dishwasher, sink and faucet.  Sosa also installed undercabinet lighting, cabinets, granite countertops, crown molding, hardwood floor, textured walls and painted kitchen.  Permits were not included in price and I had to do this seperately.  Easy to do permits and requried a trip down to City Hall.  Workers cleaned up every time and did a good job of it.  Sosa provided a free sink and bevel on granite at no extra charge.  Their showroom is exceptional when it's time to pick your granite.  Lots to choose from and it is the full slabs that will be installing in your project.  Once you choose your granite they have you initial each slab.  I would recommend Sosa Granite and Marble and would hire them again.

Everything went pretty well until the last piece of granite was put in.  It hadn't been precut like the rest, didn't match the pattern and didn't quite fit.  This caused the seam to be jagged as well.  I called the owner out to look at it because the workers couldn't understand what I meant.  He came, and though he was trying to be very charming, pretended not to see what we were talking about.  He sent someone out to redo the seam twice, but it never did look right.  Again, he pretended not to see the problem.  He then said he would redo that section one time, but if we didn't like it then, too bad.  With that attitude, we were afraid to take a chance.  Or, he said we could buy another piece of granite and pay for it ourselves again.  We asked him to take at least something off the price and he took $200.00 off!!  They didn't do a great job of cleanup either, after the job was finished.  The men who worked on the project were very professional and polite for the most part.  For us, it all boils down to service and satisfaction.  Our countertops are lovely for the most part.  The part that left a bad taste in our mouth was asking them to fix something and having them act like they didn't understand the problem.  The reason we went with them in the first place is that their quote was the best of three, but like they say, you get what you pay for.  We're not saying you should never use them, just be cautious.  They do have a beautiful showroom and can do many different types of projects, so decide for yourself.

We purchased the stone from somewhere else as they did not have what we wanted for our countertops.   We told them how we wanted it to be in the kitchen, they cut the stone the way we did not want them to cut it.  We have seams where we did not want them. 
While installing the stone they tripped an electric box and left a tool on, so when the electricity when back on the cutting tool cut the surface of countertop. Also, they cut the sink too big. I will never use them again.  They made it seem like everything was our fault.

The person who came out to measure the counter top was very knowledgeable regarding how to measure for exact size. He created a template within an hour and even recommended changes to the layout to give a better look and appropriate fit. I was very satisfied with his recommendations. The two man install crew showed up a few minutes earlier than expected but called first to see if I was okay with them arriving early. Both men worked continuously and only took a break for lunch. The dishwasher side panel was not level with the main cabinets so they readjusted the panel to ensure the counter top was level. All trim between the counter top and walls or window sills fit perfectly and look great. The center peninsual layout has an overhang for seating. They installed a metal brace to support the overhang.This allowed seating without brackets interfearing with your legs. When the job was done they cleaned up and even swept the floor. They asked me to look over the installation and see if I was satisfied with the job. It looks great and my wife and I are very happy with the job. Friends and family were impressed with the look and professial installation. Sosa Granite and Marble offered a free 16 gauge sink which is a very good quality.

Sosa supplied, cut, installed and finished natural stone countertops in two rooms, one with a stainless steel sink.  Their work was excellent, and we love the finished product.  They were not as responsive as they should have been when it came to settling the bill... we had a hard time getting them to bill us, and then the bill wasn't initially correct.  We would use them again because the work was great, and they were very nice, but we would keep a closer watch on the back office part.

We went into their show room to look at the granite slabs. They had a great selection and they were very helpful in helping us chose a slab. They came to our house and took measurements. On the day of the installation they came out and did a great job. We had no problems at all.

I spent $6800 on that work. I went into the showroom and picked out, gave them the measurements and they gave me an estimate. They had my granite installed within two weeks and it was one day tear out and installation. They were great and the pricing was competitive.

They did an excellent job. We were very pleased with it. It has held up beautifully. If needed, we would use them again.

This is a large family owned and operated company with a larger selection of high quality granite than other companies visited. We dealt with the owner's son, Mario, Jr., who patiently showed us everything that was available during several trips to the warehouse. He even pushed my husband's wheel chair out to the parking lot & helped us load it into the car. When we thought we might have found what we wanted, but weren't 100% sure, he showed us one more variety that his father had just shipped to the warehouse. We knew right away that this was the granite for us. He allowed us to select several slabs that would be held for us until installation. An employee came to our house to measure & make a template. When the cabinets were in place, the installers arrived right on time to complete the work. The workmanship was amazing, with radius inside corners & seams that are virtually invisible. All the employees were courteous, professional, & friendly. We absolutely love our new countertops!

THEY STARTED THE JOB ALRIGHT THEN BEGAN NOT SHOWING UP TO FINISH THE WORK. THEN THEY BROKE TILE AND WE HAD TO FIND REPLACEMENT, AND THEY ACTED LIKE IT WAS OUR FAULT. THEY HELD UP OTHER WORKMAN DUE TO THEIR COMPLETE LACK OF WORK ETHICS.

SOSA TILE SHOWED UP ON TIME AND THERE WERE NO STARTS AND STOPS. THE BEST THING WAS THE SMOOTHNESS OF THE JOINTS. THEY WERE ALSO VERY REASONABLE WITH THEIR PRICE.

JULIO DID NOT LISTEN TO OUR DESIRE FOR A SET IN SINK, AND DIDN'T TELL US WE WERE DELIVERED THE WRONG SINK. WHEN THE GRANITE ARRIVED HE ADMITTED HE DIDN'T REMEMBER OUR CONVERSATION. MARIO JR STOOD FIRM TO US BEING IN THE WRONG. THEY RECUT THE GRANITE AND INSTALLED IT. THEY CUT INTO OUR CABINETS, THE GRANITE IS NOT STRAIGHT ON THE COUNTER, AND THE RETURNED NO PHONE CALLS.