INNOVATIVE SURFACING

Mr. Lemke actually never showed up to any of the hearings even when he was granted the postponements. I am happy to say, that I won the case. The judge was unhappy that he never showed up to any of the 3 hearings and found Innovative Surfacing liable for 87% of the damages. The company that hired them was liable for the rest. They have paid and settled with me, but I am still waiting for Mr. Lemke from Innovative Surfacing, Inc to pay his share.

HE PATCHED THE HOLE. WHEN HE PUT THE SINK BACK ON AND TRIED TO CONNECT THE PLUMBING HE BROKE THE PIPES. FRANK SAID HE COULD NOT FIX IT. HE CALLED INNOVATIVE SURFACING AND THEY SAID THEY WOULD TALK TO MY DESIGNER AND FIX IT. HE WAS EXTREMELY APOLOGETIC AND TOOK RESPONSIBILITY FOR IT. I NOTICED THAT YOU COULD STILL SEE A SEAM IN COUNTER TOP,THE UNDERSIDE OF THE COUNTER TOP HAD BLOCKS OF MATERIAL HOLDING THE PATCH ON. WHEN FINALLY I SPOKE WITH THE PERSON THEY TOLD ME WAS THE OWNER, JIM LEMKE. THE NEXT DAY ON NOVEMBER 30, 2005, I CALLED AND LEFT A MESSAGE FOR JIM TO RETURN MY CALL.HE CALLED ME BACK, PROMISING THAT A NEW COUNTER TOP WOULD BE MADE.I CALLED BACK AND LEFT A MESSAGE ON DECEMBER 1, 2005 TO ASK SOME QUESTIONS ABOUT THE NEW MATERIAL.HE CALLED BACK AND LEFT ME A MESSAGE, ANOTHER VOICEMAIL I STILL HAVE SAVED, AND HE SAID HE WOULD TAKE NO RESPONSIBILITY FOR A NEW COUNTER TOP, TO ATTEMPT ANOTHER REPAIR, NOR THE DAMAGE THAT FRANK CAUSED.I HAD TO PAY $300 TO HAVE THE PLUMBING REPAIRED.

I WAS MORE THAN IMPRESSED WITH THE OVERALL EXPERIENCE OF HAVING THIS COMPANY DO MY KITCHEN COUNTERS. NOT ONLY DID THEY BEAT THE OTHER COMPANIES' PRICES BY A CONSIDERABLE AMOUNT, THEY WERE MORE THAN KNOWLEDGEABLE ABOUT THE PRODUCT & INSTALLATION PROCEDURES. I WOULD MORE THAN RECOMMEND THEM TO ANYONE WHO WANTS TO HAVE NEW KITCHEN OR BATHROOM COUNTERS INSTALLED.

THEY CAME AND MEASURED RIGHT AWAY. EXCELLENT SERVICE. PROMPT SERVICE AND EVERYTHING THEY PROMISED, THEY DID. I RECOMMENDED INNOVATIVE SURFACING FOR ANY CORIAN TOPS.