Foundation Repair of CA provides solutions for failing foundations across the California area, including San Jose, San Francisco, Sacramento, Oakland, Stockton, Modesto, Fremont, Santa Rosa, Hayward, Vallejo, Sunnyvale, San Mateo, Concord, Daly City, Berkeley, Redwood City, Santa Clara, Pleasanton, Livermore, Dublin, and nearby. We are experienced in solutions for foundations of all types -- including residential and commercial structures. We pride ourselves on providing free, no-obligation foundation repair quotes for homeowners within our service area. If you would like to meet with a representative to come up with an effective repair strategy for your home, call or e-mail us today!
Foundation- Lifting, Leveling And Stabilizing. Crawlspace & Basement- Waterproofing & Encapsulation. Concrete- Leveling & Lifting.
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"Hi [Member Name Removed], I hope you are having a good day. I'm sorry to hear about your situation. I can assure you that we have every intention of getting your project finalized by Alameda County. Foundation work like this can sometimes have roadblocks that are difficult to traverse. I apologize if there was some miscommunication from the foreman of your project. We are working on getting this issue resolved."
"Hello [Member Name Removed], Thank you for bringing this to our attention. I am sorry that you had a less than satisfactory experience with Foundation Repair of CA. I would like to assure you that this is not representative of the [Member Information Removed] our company operates and your experience will be used as a training tool for the parties involved. Our goal is find a solution, not a band-aid, and I hope your first experience with us showed that. Once again, I apologize for your experience. Please let me know if there is anything I can assist you with. Regards, Steph"
"Thank you for taking the time to write this review. Please let us know if we can be of any further assistance in the future."
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"Thank you for sharing your experience. We enjoy hearing from our happy customers."
"Thank you for letting us know about the excellent service we provided you. We understand you have a choice in service providers and are happy we could help you."
"Thank you for your review. It is very helpful to know our teams are doing a good job."
Please do EXTENSIVE research before hiring any contractor, especially a foundation repair contractor. Don't make the mistake we did and rely on the contractor to inform you of what's necessary to repair your homes foundation. Consider working first with a Civil Engineer specializing in home foundations to assess your property and what truly is needed.
Unfortunately, we did not gain an accurate picture of Foundation Repair of CA, and have recently filed a formal complaint with the Contractors State License Board (CSLB) against them.
Since initiating our CSLB complaint, much more was learned about Foundation Repair of CA's questionable business practices.
During the work performed to my mothers home in March/April of 2014 (which was based on an initial concern with possible foundation issues in the basement area of her home), Foundation Repair of CA:
Over-engineered the project, grossly inflating the value of the job;
Required her to pay $45,000 dollars of an approx. $71,000 job on the first day they began the work. This was WITHOUT ever providing a progress payment schedule in the contract they wrote BEFORE she signed it. Instead, Foundation Repair of CA sent her the signed contract with sticky notes indicating expected payments of $45,000 day one, another $20,000 day 3/4 and the balance of the job on their last day ($6,800). They also promised a discount of 5% for cash or check payment that was never provided;
Performed unnecessary and costly "repairs." This finding is based on a later inspection by a California licensed Civil Engineer specializing in home foundation repairs;
Became unresponsive when questioned about a particular area of her home;
Promised a refund, then retracted that promise changing their story about push piers "mistaken" then "relocated" on the job without any change revisions noted;
Could not produce "as built" drawings upon request in an immediate and timely fashion;
Then when they responded to her concerns of visible movement and buckling on an attached porch several months later, they attempted to sell her more unnecessary work. This was in fact in an area of her home they damaged when they attempted to lift it.
She is a senior citizen, and put her trust in them only to be sadly taken advantage of by them. Their misrepresentation costs her a significant financial burden that was not necessary -- to the tune of several thousands of dollars. Be diligent and don't take anything they say for granted without consulting with a Civil Engineer who specializes in foundations and other reputable contractors who take pride in running their businesses by the book.
This review will be updated upon the settlement of our case with the Contractors State Licensing Board of CA.
"Thank you so much for your review! If there is anything the office staff can further help you with please feel free to call us at 925-931-0567!"
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