Barnett Plumbing

I looked up two or there companies, they got back to me super fast. They had the lowest price and longest warranty. Very good service manor when speaking to me over the phone. The owner answered the phone which I think is impressive.

Both were fixed. We've used Barnett Plumbing before and have always gotten good service. Would recommend them.

Very professional.

Great on both accounts.

The office is excellent at responding to questions and scheduling. The execution needs improvement but probably varies depending on who is doing the work. They have many plumbers so experiences may vary. Daniel installed our heater. While his soldered joints were neat and nicely done we felt he was unnecessarily careless with our property. He dropped the old water heater filled with over 10 years of minerals and residual water on our concrete floor. There is a hairline crack in radiating from the spot where he dropped it. Although the owner insists that such action would not cause a crack, it was enough to shake the house and it's suspicious that dirt was swept from the area the day before their visit and there was no dirt in the crack until a week after the incident. Daniel was courteous when asking questions and asking if everything was satisfactory. But we felt he was passive aggressive on the follow through. For example, when asked to restore the insulation on the waterlines he insisted that insulation was not required. Although he reapplied pipe insulation at our request, he left it sitting loosely on the pipe so only the top portion of the horizontally running pipe was covered. We secured the insulation ourselves which was fortunate because the city inspector confirmed city code required the pipes to be insulated contrary to Daniel's assertions. Instead of asking us if the position of the overflow drain pipe would be in the way while he could still make an adjustment, he asked AFTER he filled the water heater and the drain pan position could no longer be adjusted to move the pipe out of the way of foot traffic. When checking pipes for an estimate he tore the insulation so it could no longer be used instead of just cutting the few pieces of electrical tape holding the insulation in place so the pipes could be neatly re-wrapped after he evaluated the pipes. He also dented the tank during installation. While I would use Barnett Plumbing again, I would ask for a different plumber.

I have used Barnett Plumbing four or five times and plan on calling them again for at least one other job. Barnett has always done a fine job for me, and their employees have been nothing short of professional.

They had to come back to do the job because they didn't have the part. Also the part was delayed so they had to reschedule the second visit. They offered a discount for this, which I thought was appropriate but also nice.

Quick response, professional and upfront about pricing. Showed up with well equipped truck and also able to visually inspect line with a remote camera to pinpoint source of problem.

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Well Arrived at the agreed day/time. Evaluated the project and gave me a quote.

He was punctual, polite, and discussed options.  Everything went well.

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They were very quick with follow up. They were attentive and I didn't have any issues.

Fast service, very professional and quick.  Still working great.

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Reasonably priced and responsive

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It was great.  The job did not take long. I asked for a quote on another job that they will need to get back to me as I want to cap my waterline & pull it out front of my townhome instead of under my patio in my backyard. I also asked his opinion on a tankless water heater & got a lot of good info so I can make the decision when the time comes to replace my old water heater.   The technician they sent was very nice & very professional.  His name was Alvin Serieux.

We have had a leaky kitchen sink and a noisy toilet for a few months.
Aaron from Barnett showed up on time.  He assessed and fixed both items for us.
It was very convenient that he had the parts with him to complete the job in a timely
manner.  Besides knowing his business, he was very friendly and informative with 
respect to the jobs at hand and to other plumbing matters.
I would recommend them for anyone with plumbing concerns.  I will use them again 
without hesitation.

1. When I call and set up the time, it was very easy; they are very friendly.
2. When the service person came, he phoned me in advance of his arrival
3. When he was at the door, he asked if he should use shoe covers (very respect of your house)
4. After looking at the situation, he gave me pricing for different options
5. The work was done within the time he had promissed.
6. When done, he did not add any surprise and moved on to provide me with the explanation of what was done
7. He provided the paper-receipt and also later the email receipt.
The service was performed as promissed and the service person was very professional. I was expecting he added a few more surprising findings, but nothing. It was almost like a routine work for him.