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With Angi since March 2009
34 S P STREET
Livermore, CA 94550
03/21/2009
FRED A.
Everything was done to the schedule they promised and as agreed on the contract. We has used them before and had no questions about using them again. However, when I got home I was not pleased with the way the final installation looked. There appeared to be a badly taped seam in the carpet where there wasn't supposed to be a seam. We also had a quote for laying all new carpet, but the final contract used about 70 SF less new carpet and included laying existing carpet we had that matched. The final quote, re-using carpet, was more then if we had chosen to lay all new carpet. I called the company but they were closed for the day. Since I had serious concerns about what they had done, I put a stop payment on the final check. When I talked to them on the phone the next day they explained what had happened - and the carpet now looks fine. It wasn't a seam, but the end of the carpet roll and eventually flattened out. I still haven't talked to them about the price inconsistency. Now - here's the unfortunate part. Rather than calling us about the reason for putting a stop payment on the check and working to make us, the customer, satisfied with our experience, they sent our check straight to a collection agency. I find it hard to believe they would do this without first trying to contact us and finding out why. For this lack of customer care, I cannot recommend them for work. The quality of the carpet, the installation, and timeliness were all that I expected. I have no issues with these, they are as good as any other company I've dealt with.
Description of Work
Installed approximately 200 SF of new carpet along with re-laying approximately 70 SF of existing carpet.
Category carpet installation
We specialize in all phases of flooring services, such as laminate, laminate vinyl plank flooring, carpeting and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!
Conklin Bros. established in 1880, has over 130 years of reliable experience and customer satisfaction. When all is said and done, you, the customer, should have all the advantages in your favor. So why not choose a supplier than can offer you the best of everything? Conklin Bros offers more because floorcovering is the only thing we do, and we do it best. Conklin Bros. professionally trained service people are anxious to serve and please our customers. Conklin Bros.is a full service floorcovering company for Carpet, Vinyl, Tile, Linoleum, Hardwood flooring, Laminates and Area rugs. Professional sales associates, Factory trained company employed installers. Over 100 years of installation and sales experience. Free estimates with free financing. We look forward to the opportunity to earn your business!
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ABBEY CARPET LIVERMORE is currently rated 3 overall out of 5.
No, ABBEY CARPET LIVERMORE does not offer eco-friendly accreditations.