ABBEY CARPET LIVERMORE

Everything was done to the schedule they promised and as agreed on the contract. We has used them before and had no questions about using them again. However, when I got home I was not pleased with the way the final installation looked. There appeared to be a badly taped seam in the carpet where there wasn't supposed to be a seam. We also had a quote for laying all new carpet, but the final contract used about 70 SF less new carpet and included laying existing carpet we had that matched. The final quote, re-using carpet, was more then if we had chosen to lay all new carpet. I called the company but they were closed for the day. Since I had serious concerns about what they had done, I put a stop payment on the final check. When I talked to them on the phone the next day they explained what had happened - and the carpet now looks fine. It wasn't a seam, but the end of the carpet roll and eventually flattened out. I still haven't talked to them about the price inconsistency. Now - here's the unfortunate part. Rather than calling us about the reason for putting a stop payment on the check and working to make us, the customer, satisfied with our experience, they sent our check straight to a collection agency. I find it hard to believe they would do this without first trying to contact us and finding out why. For this lack of customer care, I cannot recommend them for work. The quality of the carpet, the installation, and timeliness were all that I expected. I have no issues with these, they are as good as any other company I've dealt with.