"Hi [Member Name Removed], First of all I would like to apologize that you didn't receive a return call for the message you left. Customer service is extremely important to our company and we strive to do the best possible job. Unfortunately with the volume of calls we receive with our company we may miss a call from time to time but more often than not it is a call that comes through that is garbled due to bad reception and we can't understand what is being said. With that being said I encourage all of our valued customers and potential customers to please give us the benefit of the doubt and give another call back. We are all human and mistakes will be made although I think our ratings speak for themselves. If not returning calls was a common problem for us we would not have been able to stay in business for over 50 years. Our company has an "A" rating on not only Angie's List but on Yelp, BBB, etc. We are still here and proud to be serving the people of Sacramento and surrounding areas and look forward to working with you in the future. If anybody looking to use our company reads the rest of our reviews I'm sure you'll find that the comments speak for themselves and indicate how important customer service and a job well done is to our company. David Morris Concrete appreciates your time and interest in our company. Thank you, David Morris David Morris Concrete"

"Dear [Member Name Removed], First of all I would like to apologize that you apparently didn't receive a return call from our Company. "Responsiveness" is very important to our Company and as you can see from ALL of the rest of our Reviews, we have received an "A" Rating in this category as well as the rest of the categories listed. With that said, I would like to say that sometimes when customers leave messages unfortunately there is either a bad signal or we can not understand the phone number that is left on our machine which is frustrating to us as well. I'm sure that this has happened to everyone at some point and time. Usually people will at least call back one more time assuming that maybe something like this could have happened, especially after looking at our "A" average History with "Responsiveness". This "A" rating is also consistent under all of the categories we are listed under. It's too bad considering how high our ratings are that you didn't give us the benefit of the doubt and try to give us another call before coming back on to Angie's List and trying to give our Company a bad name when obviously everyone can read our ratings, We wish you the best in finding another wonderful company. To all of our dedicated customers over the past 46 years and to future customers that are looking into using are company, we ask that you please look past this unfortunate disgruntled individual and take a look at all of our "A" Ratings under all of our categories which would be: Concrete-Pouring and Repair, Patio's, Driveways-Concrete, Concrete Stamped and Decorative, Excavating, Landscaping, Landscaping-Hardscaping & Pavers. Excellent Service is our Goal and you'll see that that's exactly what we deliver to our customers. Regards, David Morris David Morris Concrete"