SO FAR: Rude service man, refused to work on pool pump, only voice mail at office for 1/2 a day, no call back, cancelled work order before any work done. I am in the process of dealing with AV Hawaiian Pools (AVHP) right now. My pool pump stopped working and I called my home warranty company. The guy from AVHP came out and refused to work on my pump because there was a fence around the equipment. He said it and quot;code requires 3 feet in front of all pool equipment.and quot; Maybe, but I can't find any such code. I called my home warranty co. They said move the fence and call AVHP to schedule another appt. I moved the fence and called AVHP. Only got a phone machine from 1 pm to 5 pm. No call back. I called the next day (today) and AVHP said the service order was cancelled and that they had an authorization code to cancel from the warranty co. Now have a call in to warranty co, while waiting for AVHP to contact the warranty co. and call me back. I will post when and if this is resolved.