Artistic Carpet One Floor & Home

The repair of the two damaged areas and the installation of the new flooring in the laundry room went fine on the day of the installation. About a week later I noticed a few puffy areas. It seemed as though the adhesive wasn't holding the flooring down in a few areas. My husband called and spoke to Bud, the gentleman we had bought the flooring from and been dealing with throughout the process. He said he would get a hold of the contractor and get back with us. We never heard back, so my husband called again and we were told to try to get the floor to flatten back down by placing a stack of books on it. That didn't work either, and frankly, I found that suggestion to be a bit ridiculous. We kept calling and either leaving a message, or being told that the contractor would be calling us to fix the problem. After almost three months of this nonsense, we finally gave up. It is very frustrating to have paid for a job that was not completed properly. We had this same flooring put in most of our house in 2008 and the contractors that installed that did a wonderful job. Unfortunately the quality of the contractors they use has gone downhill. Even though they used a contractor to install the flooring, I feel as though they, as the business that we bought it from, should stand behind the contractors work and make sure that the problem is fixed. Apparently they do not think that customer service is important.

unknown

unknown