Arrow Appliance

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Exactly one week after calling Arrow Appliance for refrigerator service, our washing machine began making horrible noises. Called them first thing Sat morning and, once again, to my surprise they were able to respond with a service call by afternoon. The same personable young technician, Brandon, diagnosed the problem quickly as a water pump failing. After ordering parts, he came out and installed it quickly on Aug 9th solving that problem (we were still able to use the machine during the interim). The price was $30 above his $160 estimate, but honestly, they did not know the cost of parts until later. The $35 service call was deducted from the repair.
Very satisfied with the speed, knowledge and professionalism of their service.

Our refrigerator died Friday night, so I tried calling Arrow Appliance first thing Sat morning. To my amazement, they were open and able to dispatch a technician by afternoon. Brandon, a young, knowledgeable and friendly technician immediately found the problem... a failed compressor. He recognized the problem immediately as one brand of compressor that likes to fail early. This was bad news, but at least we knew where we stood.

Either pay approximately $800 for repair or replace. We decided to visit Arrow Appliance an hour later and purchased a used fridge that was almost identical to our old one. It was delivered, up and running at home by 6pm Saturday! Now, we might not have gotten the best price on the used fridge, but at least solved our immediate problem very quickly. Arrow Appliance warranties their used fridges for six months. The used fridge does have a small issue with dripping water in the freezer during defrost cycles.

This is not a show stopper and may have to get resolved in the future
Overall, I am very satisfied with their service. The $35 service call was fully refunded with the purchase of a used fridge or repair if we had taken that step.