CALIFORNIA CUSTOM TILE

Mike always showed up when he said he would, and the tile looks good.  He was suppose to put a shelf in the niche, but never did.   He said he would put a marble top on my vanity, but when it was done it looked horrible.  When we talked about it, he indicated that he only agreed to do the top as a favor, and that wasn't something he typically did.  Unfortunately, he hadn't advised me of this. Mike was suppose to come remove the top and install the niche shelf, but, after waiting 2 weeks, we removed it ourselves and hired a different vendor to complete the vanity top.  I am quite disappointed, however, because everyone I have contacted regarding the niche shelf has said it needed to be installed during the tiling process.  In addition, the contractor I hired to do my other bathroom had to fill in some grout in a few spots as well.
I believe the problem came down to communication.  I originally hired Mike on a relative's recommendation, and she was thrilled with his work.

Estimate was great.  Started on time, were clean and professional. Job was completed in a timely manner and looks and functions great.

- I know it's slate, and the height of the tiles are different, but one of my outlet covers sits against a piece of slate that is about 1/4 inch farther out than the rest of the pieces around the outlet box.  Looks ridiculous.  If it was me and I did this for a living, maybe I'd have made the thinset/mastic layer thicker in order to have more ability to adjust the height of the tiles.  - On another outlet, he cut the hole too big so that when you screw in the outlet it has no edge to press against to secure it.  I'll have to jury-rig some kind of piece of wood or tile inside the outlet.  - I had to take a tile out in a very conspicuous area and replace it with another one because it looked awful.  The slightest attention to quality control would have dictated using a different piece.  I don't get it.  Thank goodness I inspected the whole thing while the thinset was still wet.- We discussed taking out the under-cabinet light fixtures and tiling behind them, but that didn't happen.  He just cut around them and didn't bother with it.  Now a problem I anticipated before hand has come up - the harsh flourescents make the grout color look way different than it actually is, and I have to live with it or have giant missing sections in the tile if i remove them for some other lighting option.- He brought in a scrub to do the second day sealing and grouting.  The guy left our kitchen a mess and my wife had to clean it up.- Calls to him after the check was cashed have gone unreturned.

THIS COMPANY WAS HIRED TO DEMOLISH, HAUL AWAY, AND INSTALL CERAMIC TILE IN MY KITCHEN AND DINNING ROOM AREA. THE TASK PERFORMED BY THIS COMPANY WAS VERY COMPLEX BECAUSE THE DESIGNS THAT I WANTED IN MY TILE. BUT WHEN THEY COMPLETED THE TASK I WAS SO IMPRESSED WITH THE WORK. THEY DID A MAGNIFACNT JOB ON MY FLOOR.