FIRE & ICE HEATING & AIR CONDITIONING INC

Great! We have a 120 year old house with an old floor heater which occasionally has problems, including wires that come loose and having the pilot blown out in storms. Fire & Ice has become our go to problem solver. Especially Josh, who saves us from freezing when it goes out and leaves these old senior citizens warm and toasty!! Thanks, Josh!!

Josh arrived on time. I explained the situation and he got right to work. I had purchased a new trap beforehand, so he installed that and the pump and safety switch he brought with him per my conversation with their scheduler. Everything went smoothly. Best experience I've had with a service provider in a while. Total cost was less than half ($425 vs $955) that I was quoted by ASI.

They had to redo the thermostat.

We got three different bids and they were the best.  They were good; professional.  They just did what they said, they were responsive.  They had to work with us - it was a condo so we had to work with the association; we had certain access times to the roof and certain days and times.  They were accommodating and they understood. 

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I was very satisfied with the work that was performed. I thought my heating unit needed replaced,but they were honest with me,and were able to repair it. Their honesty was really appreciated,because they saved me a lot of money. I will use them again.

I got an estimate from Fire and Ice a few months ago to repair our central A/C unit.  We have had a musty odor coming out of the a/c after running it continuously for a few days.  Max came out to give us the estimate and he was great.  He said we did not yet need to replace our A/C unit, that cleaning it might help get rid of the odoor for a while.  He worked up pricing on a few different options, from cleaning the unit to replacing it.  I'd like to add that I received estimates from about 8 other companies and Fire & Ice was the first company that said we did not need to replace the a/c unit - everyone else said we needed a new unit.  I felt that he was very honest.  We finally got the repair done last week.  Called them on a Thursday afternoon and they were able to send someone out the next day.  Dan did the repair.  They did show up a little later (about 40 minutes) than the window they told me, but that's not a big deal to me because they did such a great job, were reasonably priced and honest.  (he did call when he was on his way).  He was very detail-oriented and tidy in the work he did and explained what he was doing.  One week later and we've been running our a/c 24/7 with no musty odor!  I'm hoping what they did lasts for a while.  Will definitely use them again!

They did a really good job. They seemed very caring and willing to do the best job possible. They worked with us as far as scheduling and went out of their way to make sure we could get the energy rebates on our taxes as well as ones that they sent in themselves. I would recommend them to others.

The work was finished when promised. The technicians stayed late the first day so they could get the testing completed the next day as promised. Everything was installed as promised and works great.

I had selected Fire & Ice because I had a very good experience speaking with the owner of the company who had bid on another job but could not do it due to some constraints by his insurance company. This job was to repair a leak in my A/C on a brand new system that was never right from the time of installation -fodder for another review. The tech showed up on time as agreed. Since the origin of the leak was unknown, he recommended a leak test that involved isolating the coil from the line-set from the condenser. This test is designed to identify the source of the leak -down to the specific component. Being an engineer myself, this approached seemed reasonable and the right thing to do to get to the core of the problem. So far so good... We then talked about next steps if the line-set was determined to be the culprit. Being that it is buried in the walls and that we had just recently remodeled, I had no intention of ripping out the walls to track down the leak. This left us considering the only reasonable alternative, bypassing the existing line-set. We came up with 3 options involving running a new line-set on the outside of the home, with and without moving the condenser from its current position. Depending on the option taken, moving the electrically was also part of the proposed solution. In the end he agreed to bid the job considering the 3 different options. He then went about writing down all of the information we had exchanged in order to complete the quote. We went over it in detail and agreed that a quote would be forthcoming within a couple of days once he could get a handle on the cost of the electrical work -I presume they would have to sub out that part of the work. So far so good... Several days went by, then a week, and I did not hear back. I called to see if there was some sort of problem, thinking perhaps they had the wrong contact info and could not get a hold of me. I confirmed my contact info and was assured by the customer service rep that she would contact the tech immediately and that a quote would be forthcoming, again...it never came. Now, I wouldn't care if they decided not to do the work, for whatever reason. But, the one thing that is totally unacceptable to me is the lack of any communication. This experience turned out to be a complete waste of my time, as well as there's. It never ceases to amaze me how a business can promise to deliver on the simple task like providing a quote and then effectively blow off the job by simply not responding. I would think that in this economy particularly, companies like this one would be eager to earn more business but this experience suggested otherwise. Therefore I am left with only one option and this is to give this experience a failing grade. Perhaps the quality of the work would have been acceptable but we will never know....

The installers(Nick and Chris) showed up on schedule and worked for about one and a half days to complete the outside plus attic install. Then Andy came out and did the coolant charging and other final steps in the process. Max and Andy worked with the HERS inspector to complete the process for obtaining a final inspection and permit from the county. I was very pleased with the job done and follow up by the entire Fire and ice team.

We are still waiting on any follow through from them. We have been waiting for more than a month. They said it would take a while, but it has taken longer than it should, and if it was going to take so long I would expect a phone call.

The workers from Fire & Ice were very prompt in coming. They fixed the filter I was having problems with. They did a good job and it's working now. They came at the time the said. They were very quick and their pricing was reasonable.

Max came by and spent about an hour looking over what we had and recommended a larger system since the attic had been finished for an extra bedroom since the old A/C and furnace were installed and it was a bit undersized for the new space. He also recommended a larger return air vent since even for the existing system, the size of the vent was too small. He presented several options, one of which included the government rebate for the highest efficiency system. He didn't push the higher priced unit even though it would make them more money. He said the less expensive York unit was still an excellent system and given that A/C isn't required very often in our area, the higher priced system wouldn't really save that much more money on utility bills. Even with the government rebate, the highest efficiency system would have cost us more. He was very professional and not at all pushy. He also presented the fact that York was providing a $250 rebate on the lower end system and that Fire and Ice would give an additional discount for paying with cash or check. I was sold. They scheduled the install within a week. The 2 guys were here right on time and began removing the old system. They installed the entire system, including the new larger return air duct in one day. I know they ran into a few snags, but were able to remedy the problems quickly and still finished by 5PM. They were able to reuse the existing refrigerant lines from the old system at my request since they are buried behind the walls and it would be difficult to run new ones without them being seen. They tested them thoroughly for leaks beforehand to make sure they were adequate. The installation team was very professional and hard working. They left the place spotless, used drop cloths, and vacuumed up all debris before they left. They made sure I understood all operations of the system and showed me how to change the hepa filter. I am thrilled with this system. It is very quiet, both inside and outside. Our recent higher temperatures have allowed us to use the A/C more and it cools very quickly and quietly. Even the attic room is cool now whereas with the old system, it was always a bit too warm on hot days. There is so much more air flowing into all the rooms now, so Max knew exactly what he was talking about with the return air. I highly recommend this company for any A/C or heating system.

Excellent. A new 100,000 BTU furnace, 5 ton condenser, evaporator and thermostat installed a day early. Tenant reported they were quiet and polite and did a good job with removal and clean up. When I came to town, Max met me for an inspection and to give me the warranty and user instructions. I think I saved a lot of $$$ using Angie's List and Fire & Ice. With the rebate and Angie's discount, the total price was $4,525.

I have tenants in the house and live out of state, so dealt with Max Carroll over the phone and via email. He was very responsive and provided the best price for a quality system when compared to several other Angie's List companies. I had narrowed it down to Mauzy, Sherlock, and Fire and Ice. All seemed like very good companies, but the final decision came down to price. Fire and Ice was able to beat all of their prices (and came down from their initial estimate). Once the system was ordered, it took about a week for the equipment to arrive, and work was completed quickly. I'd highly recommend them to anyone. I went with a Comfortmaker model C8MPT075F14B1 dual stage furnace and model C4A342GKA100 model AC unit.

The representative measured the house and inspected all of the equipment and then we talked about a quote. He said that the upstairs was a 3 ton unit; the downstairs was 5 ton; the ducting upstairs would have to be replaced by another company (because of asbestos); and that the price would probably be about $12,000.00. I made several calls for the confirming quotes, including one to the owner of the company. Eventually they both arrived and the quotes were in the mid-$15,000s, depending upon equipment selected. We also got two other quotes from well-regarded firms on Angie's List. Both were less money, disputed the claim of asbestos material, and stated that the units were both 3 ton. That, combined with fact that F&I's quote for the downstairs unit was to replace what they claimed was a 5 ton unit with a 4 ton, I decided to confirm the information with Lennox, the manufacturer. The result? The unit, manufactured in March, 1973, was a 3 ton unit! The owner had the opportunity to look into the situation early on, and didn't, so he has to take responsibility for the multiple missteps. This was a bad experience, and I would never do business with Fire & Ice again. Incidentally, we did go ahead with another company listed on Angie's that's highly rated and had many, many recommendations. The experience was great: it was worth the time to check things out in advance.

After calling for ok, Technician arrived early and was pleasant and professional. I explained that it wasn't that the A/C wasn't cooling but that it seemed to take much longer to cool down just a couple of degrees than it had before so we thought that maybe it was low on refrigerant. He worked efficiently and used a drop cloth to put his ladder on when accessing the A/C unit in the attic from the upstairs bathroom. He washed off the condenser coils to see if that would help with the efficiency of the unit. The only variance was with the thermostat reading 1 to 2 degrees hotter than it actually was. The Tech explained that because of the age of the unit and because of the higher humidity, it may not be running as efficiently as it had when it was newer. I was glad to find out that there was nothing wrong with the equipment or the refrigerant pressure.

They were quick and very helpful.

They actually answered at 10 PM in the evening when I thought I would just leave them a message, but they took down my information and said somebody would contact me in the morning. The technician, Dave, arrived 15 minutes early! He completed a thorough inspection, performed some maintenance tasks and successfully relocated my thermostat control. I was pleased with his speed and knowledge.

They were a good company and I would use them again.

The estimate I received from this company was considerably less than another top company on the list for the same exact units. They also provided a discount for cash payment in addition to the coupon shown on Angie's List. The installers arrived at the scheduled time and started to work. It was extremely tight removing the old unit from a hallway ceiling inside my home and the new unit was a bit larger than the old one so they had to enlarge the opening in order to do the installation. But they replaced the old frame and grill with a new one that fit perfectly. It looks so good and I am very happy with the work. They are very professional and clean. They brought drop cloths to put down in the work area inside my home and then vacuumed up when they were finished. They also installed a new thermostat and showed me how to use it. The job was scheduled for one whole day, but they finished in 5 hours. I would definitely use this company again and would highly recommend them.