Christian Brothers Cleaning & Restoration
About us
Super Service Award Winner five years running. Family owned and operated for over 35 years. Cost is determined by the type of job. Ask about Angie's List discount for cleaning services.
Business highlights
Services we offer
Area Rug, Cleaning Services: Carpet, Fire & Smoke Restoration, Mold Remediation, Natural Stone, Repairs/Reconstruction, Tile & Grout, Upholstery Emergency Building Services: Water Damage Dry-Out/Mitigation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 6% | ||
| 1% | ||
| 0% | ||
| 1% |
"Thank you for the review! We appreciate your repeat business over the years and value you as a customer. It's always a pleasure to provide our services for you"
"Thank you for the review! Your business is always appreciated and we value you as a customer."
"Thank you for reviewing us! It is our mission to change the lives of people in & around our community and we love to do that through providing excellent service. We look forward to seeing you again soon!"
We had a store flooded during a severe storm. We called the recommended flood remediation company (Christian Brothers Cleaning & Restoration). They responded in a timely fashion and did a good job of removing water from the store floor, setting up dehumidifiers, and spraying mold killer on the walls. That was the good.
The bad is that when I questioned the $3,000 cost for a few hours work, the estimator told me he wasn't charging for his time. He tried to make it out that not being charged for his time was saving me money. I just don't think estimators in general charge for their time when they do no work. In addition, he tried to get me to poke holes in the wall and measure for moisture, and was pushing additional work; I'm an engineer and I pretty accurately measured the removed water to be no where near the water they claimed to have removed. I do not trust this company and I will not use them again. However, they did a good job doing what they did, and one has to pay premium dollar when there's urgent flood remediation to do. Let the buyer beware.
Dec 16, 2015
The above review was written by me and posted to Angie's List in May of 2015. For some reason, Angie's list re-posted the review on Nov 23, 2015. One of the Christian Brother's owners called me on Dec 16, 2015 and wanted to discuss why I was dissatisfied and what they might do better next time. He explained to me that during storms he will sometimes get a hundred calls a day asking for free estimates and that they therefore will charge for estimates and incorporate that cost into the job if work is performed. Therefore, my original assumption of free estimates was mistaken. This greatly changes my review because this company did good work and I was mainly dissatisfied with the salesperson. Thus, I have raised the "Overall" rating to B from D, and the "Professionalism" to C from F. I will call this company again if I need flood restoration work performed.
"Thank you for the review! It was our pleasure to help, even if it meant not doing actual work at your home. If you have a cleaning need arise, or emergency (such was water damage, mold or fire), please give us a call!"
"We are so glad to see you were happy with the work. Thank you for the review!"
"Thank you for the review! It's always good to have feedback from our customers & we appreciate knowing that our technicians are doing a great job. Thank you so much for having us out & we look forward to working with you again!"
"Thank you for using Christian Brothers Cleaning & Restoration for your emergency service needs!"
"Thank you so much for the review! It's our pleasure to serve you and we're grateful that you continue to use our services. We look foward to working with you again in the future"
"Thank you for taking the time to write us a review! We are so glad to hear that you received such a thorough experience from us and that our technician was able to answer your questions for you. It is our pleasure to provide our services for you and we look forward to working with you again in the future!"
"Thank you for the review! We appreciate the opportunity to come out and work for you and we look forward to working with you in the future. Our mission truly is to Wow Every Client, Every Time. So glad we could be of service to you!"
"Thank you for the review! We always appreciate feedback on the jobs that we do. It was our pleasure to show you our work and we look forward to working with you again!"
"Thank you for the great review! We appreciate the feedback and kinds words for our company and the work that we do. We did some carpet cleaning & spot cleaning here and the total for this job after the Angie's List discount was $293. Our goal is always to Wow Every Client Every Time - we appreciate the opportunity to show you our work and look forward to working with you again in the future!"
"Thank you for the review! We have appreciated your repeat business over the years. We also cleaned some area rugs and furniture with this job, bringing the total to $496.75, with protector applied to all the carpet and the area rugs. Our goal is to Wow every client every time and we look forward to working with you again in the future!"
"Thank you for the review! We are so glad to hear that you were pleased with the service you received. It was our pleasure to work for you and look forward to working with you again in the future"
"We sincerely apologize for this lack of communication. It is our mission to Wow Every Client, Every Time - which means having the best communication possible. We would like to make this right for you if you would be willing to give our company another chance. We know how valuable your time is and we again apologize for not having been able to meet your carpet cleaning needs the first time around"
"Thank you for the review! We are glad to hear that the cleaning turned out great and that you received better results through our company. It is our mission to Wow Every Client EveryTime. We appreciate the feedback and look foward to working with you in the future"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
10176 Riverford Road, Lakeside, CA 92040
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