Swan Pools of Southern California

Swan Pools did a great job from start to finish! Kelley Class our Sales Director was very knowledgeable, professional, and transparent throughout our pool project. Her team Juan and Johnny were awesome project managers! No surprises and they were ahead of schedule! My family is so happy enjoying our pool and spa every day! Making many precious memories thanks to Swan Pools! Thank you Kelley Class!!!! Erick G.

I'meaving this review, 2 years after getting my pool done by Swan. My original review did have some bad information. Originally I stated that the owner was my original salesman, however it was a different gentleman of the same name. My pool design and style turned out amazing. I was able to work independently with a few of the subs in order to do some of the finish work like the concrete and decking. There were a few initial hiccups that have been resolved, and any leftover issues, to be fair, were no fault of Swans. What inwoid recommend to anyone doing a pool for kids, do not get the bubblers by Jandy. They're just not a great design. Post Sale, Jim, the owner followed up with me and personally made sure that the Jandy rep came to my place as well as offered my some compensation in some extras for the headache. With the pool finally done and summer approaching, I'm very happy I chose Swan and wouldn't hesitate again.

We recently finished our backyard project with Swan Pools and couldn’t be happier with the experience. From the very beginning, Jim Eldridge made a huge impression — he came out to our home multiple times, sat at our kitchen table, and walked us through everything with complete transparency. He even pointed out details that other companies we met with never mentioned, which really built our confidence in choosing Swan. The design they created for our space was beautiful. Our yard ended up feeling even bigger than we realized, and they did an amazing job optimizing every inch. Like with any major construction project, there were a few unexpected things that came up, but Swan handled everything with honesty and professionalism every step of the way. Beyond the pool itself, the craftsmanship stood out in every part of the project — from the pavers to the barbecue island and the beautiful masonry work, the attention to detail was clear. We especially want to give a big shout-out to Johnny, our project manager — we nicknamed him “Johnny on the Spot” because he was always available when we needed him. He and Juan gave us great recommendations throughout the process, helping us make small adjustments that truly made a big difference in the final result. Anytime a question or decision popped up, Johnny handled it with great communication, care, and a genuine commitment to exceeding our expectations. Annie was also incredibly helpful during the selection process — she was so patient in helping us navigate the many tile and pebble options (as there are a lot to choose from). The whole construction stayed on track and moved along smoothly. We were lucky to have good weather, but even with that, Swan’s organization and follow-through really kept everything moving on schedule. We’re so grateful to their entire team for making this a smooth, exciting, and ultimately beautiful transformation of our backyard. Highly recommend!!

Writing this review for Swan Pools as a shout out for their exceptional customer service even three years after our pool was built. Such a great feeling to know that you have a team that supports and delivers results before, during and after your build!

Project manager was a general contractor not a pool person. You do not know the quality of the work until it is done then it is too late. Concrete has large dark blotches in a few places. I think it?s because concrete wasn?t mixed thoroughly leaving an inconsistent color. Looks bad. Developed a crack within the first couple of weeks and was told nothing could be done. Concrete around top of spa is crooked and inconsistent. Amateur job. My neighbor?s was done around the same time (different company) and is perfectly straight. Salesman was knowledgeable but never returned to check the job. I do not think anyone really knew what they were doing. Just kind of faking it. Do not recommend. No real upside to the job.

This is our second experience working with Swan Pools and like the last time, they did an outstanding job! From the excavating crew to the masons, electricians and plumbers, all do amazing high quality work. Our Project Manager Johnny, did an exceptional job keeping everyone on schedule. He was very pleasant to work with and kept a very steady demeanor when faced with the challenges that arose. I highly recommend him. Great job Swan!

Design was good but subcontractors did not follow design. It had to be redone. 1st project manager was horrible but we have a new one now who is much better.

Terrible

We had been wanting to build a pool for years but the timing had not worked out until well after labor and material costs had essentially doubled for everyone. We went with Swan because of its reputation. There are many ways in which a pool build can go wrong. Join a FB group for first time pool builders and you will see exactly how costly it can be if the company is not experienced. Even with the delays caused by the pandemic and equipment shortages (Texas freeze the year before) we started the dig in June 2022 and were swimming in November. The work was excellent. Julian, our project manager was onsite often and very easy to work with. The crews were polite and diligent. All in all one of the easier construction projects We have ever dealt with because they were so organized. As for the cons, the process is messy and time consuming but that would be the case for any pool build. If I moved and wanted to build another pool, I would use them again. We used Swan for the pool only so the rest of the landscaping is still a work in progress.

It was great

Swan built our pool on time, within budget, and it came out beautiful. We would highly recommend them.

We have almost completed this project and we are very happy with the results. Swan Pools met all expectations including getting to us very fast after we submitted our original request.

Initial follow through by sales excellent and always on time. Good pople to work with and for the most part work was done when told it would be done.