SafeRacks is the premier provider of overhead garage storage. Our goal is to provide the highest quality ceiling racks designed to utilize wasted space in your garage. We pride ourselves on delivering the best product and supporting it with outstanding service. The SafeRacks patented design is intended to be the strongest overhead storage solution available with a lifetime warranty to back it up.
Nationwide Professional Installation Network
Number of Stars | Image of Distribution | Number of Ratings |
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90% | ||
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5% |
"Thank you for taking the time to review our company and the service we provided. We are happy to hear everything went great and that you have much more storage than you had before."
"Thank you for taking the time to share your experience with other Angie's List members. We are glad that you had such a great experience with SafeRacks and we hope that the overhead racks help to keep your garage organized."
"Thank you for taking the time to review our company and the service we provided. We are happy to hear everything went great and that you have much more storage than you had before."
Let me begin my saying I had dealt with another company prior to this one which installed racks (I'm guessing they are 1 1/2 feet by 6-8 feet) the entire length of our three car garage. It was a wonderful experience. The price was fair and the installer was a young man who was very very nice, and explained everything thoroughly. However, I believe he changed businesses and is no longer in the garage rack business.
This company does not do consultations. You agree to buy a product and you schedule a date. I talked to a woman on the phone to schedule the date. We scheduled it on a Monday at 11:30. She said the installer would be here at 11:30. A day before, I received a message on my voicemail from young gal confirming the appointment, and saying that the installer's name was Tom and that he would be here between 11:30 and 1:00. ???? She sounded like she was reading from a piece of paper. She said that payment would be required at time of installation and credit cards or checks are expected and I was scheduled for two 4 X 8s, and he is prepared for changes in size or quantity if necessary and to be prepared for 1 hr. installation for one shelf and 30-45 minutes for the next; and to clean out the garage for his safety and my possessions, and she left his cell phone. The message was cold but business like.
Tom is the only installer for my area, San Diego. He seemed very nice at first, confirmed I wanted two 4X8 shelves and then looked around the garage and saw beams, cabinets, a refrigerator and other items that would have to be worked around. He said he could put the shelves longways or sideways, and which way did I want them. I asked if he had a template so I could visualize the shelves and he only had an 8 foot yardstick (and not also a 4 foot yardstick). It would be helpful if he had an actual 4 X 8 template out of paper or cloth. I asked his opinion as to the placement of the racks, given the fact that I still wanted to access cabinet doors, etc. He was reluctant to give it. I asked him what he would do if it was his garage and he wouldn't answer until I asked him a third time, and he said he didn't like to answer that kind of question. At one point he seemed irritated and said "Maybe I'll let you think about this and come back another day." Great--after I had set aside a couple hours of my time and cleaned out the garage for him? I should have taken him up on his offer. We agreed I) that the shelves would go lengthwise and 2) how far they would start from a cabinet so I could open the door. However, I later realized we never discussed (much to my horror later) where the shelves would begin and end front to back. I went into the house to do some work and I told him he knew where to find me if he needed me during the installation.
The installation was very quick. He obviously has it down to a science. But to my horror, the racks were set 2 inches next to the end of the garage door mechanism, when they could have easily been moved a couple more inches toward the back of the garage. This is something he should have discussed with me prior, since he is the expert, and he installs these racks all the time, and I don't. I pointed this out to Tom and he seemed irritated and said "If you have to have your garage mechanism fixed, they take the whole thing down and fix it." I told him this is not the case--that we had had it repaired last year and the garage door repairman unscrewed the four bolts at the back of the mechanism and replaced gears inside. Tom then said, no, they take it down from the ceiling. I said that's not what my garage repairman did. (Why is he arguing with me about this? I was there--he wasn't). Then Tom said he's never had a problem with his own garage doors, and has never had them checked/turned. I repeated that the racks should have been installed a couple of more inches toward the back door because of the mechanism. He seemed to not give a care, and didn't offer to fix the problem. I was so frustrated, I just wanted him to leave. I paid him and he left.
This is an installer who likes to install. He doesn't like to interact with people. If he has any installation that is out of the ordinary, he is thrown off. He wants to do his job and leave and he likes to do it his way. I have read the positive reviews on this site and on another site and realize that most of the reviewers probably had a different installer or else had no garage cabinets or shelving already installed.
I would not recommend this company. We have been thinking of replacing our chain drive garage door mechanism with one that is much quieter. Now I fear that if we do so, the racks will have to be moved to accommodate what is probably a larger mechanism.
"Hi, We would like to first apologize for your experience with having SafeRacks installed into your garage. This review is a little surprising to us as Tom is one of our best installers and obviously has the reviews to back that up, but we do take all reviews and feedback very seriously. We wanted to thank you for sharing your experience so that we can work with Tom and our other installers to make sure we continue to improve on our end and provide the best experience possible for our customers. This message has already been sent to management and is under review so that changes can be made within our company from our customer service to our installers. If you would be willing to take more pictures of your garage at a wider angle and email them to [email protected] it would help us to see the changes that could have been made to prevent most of the problems that occurred during your appointment. Sincerely, SafeRacks"
"We sincerely apologize for the experience that you had with the main company and the unacceptable way that you and your husband were treated. If you would be willing to email [email protected] and leave a detailed message of your scheduling experience it would help us out tremendously. We are always looking for ways to improve as a company, and if our customers are not being treated correctly there are changes that we need to make immediately. Once again we do not condone this type of attitude or behavior at SafeRacks; we are happy that you had the product installed and are able to utilize the extra storage space in your garage. Lastly, Tom is one of our best installers and we will definitely pass along the praise to him from this review."
"Thank you for sharing your experience with all other Angie's List members we appreciate you taking the time out of your day. We hope you enjoy your new storage space in your garage. SafeRacks"
"Thank you so much for the review, we appreciate you taking the time to post your experience with SafeRacks."
"Hi [member name removed], Thank you for writing a review about your experience with our company, we appreciate all of the feedback we can get. If there is anything in particular that you think could have made your experience with us better we would love to know, so that we can continue to improve our services for our customers. Our customer service email is [email protected] or you can call 877-655-3443. Thank you again, SafeRacks"
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