Alicia Air Conditioning & Heating Inc

They showed up early, were professional and competent. So far the system is working very well.

During consultation visit to our home: Seemed reluctant to want job. Said would send quote afterwards and we still have not gotten one.

The technician arrived on time and he diagnosed the problem quickly. From there on however it was a non starter. He said the problem was a logic board which would cost at least $1,000.00 to replace with parts and labor. However he said that due to the age of the heating unit another breakdown was probably imminent and it would make more sense to replace the entire unit. He added that due to the age of the home it would probably require "major" construction to properly install a new unit. He gave me a rough estimate of $10,000.00 to due the job but it would actually be substantially more than that. In the end I decided not to do anything. I agree that the unit and home are pretty old (the unit I am not sure but the home is about 60 years). My actual disappointment with this and a previous Angies list contractor is that it appears if you are rich you can get a job done through one of their recommended contractors. I doubt if I will be searching for a project vendor again on Angies.

Crew were on time and informative. Work was done on schedule

Our 7-year old AC unit died. We had another company come out, and they told us it needed to be replaced. To make sure we weren't getting scammed, we contacted Alicia Air for a second opinion. They sent out a tech within 2 hours of us contacting them on Angie's List. Paul Lebarton came out and evaluated the system, giving us the same assessment as the first company. He was honest and straightforward, and very knowledgeable. He provided several different options for replacement, but I didn't feel like he was making a hard sales pitch. The price was actually higher than our other quote, but we attributed that to the more expensive brand (Carrier, vs. Goodman). We ultimately decided to go with Alicia for a full system replacement (the attic unit was 25 years old, so we decided to replace that too.) We paid our deposit on a Wednesday. We heard back from them the following Monday, and they scheduled the install for Wednesday. One week from deposit to install, in the hottest part of August. Pretty awesome. The other company quoted 4-6 weeks. They showed up right on time, and did the full install in a single day. Everything was done at very high quality, and they left the house spotless afterwards. The installers (Paul again + Roberto) were polite, thorough, and provided great service. Couldn't be happier with the result.

Paul did a great job reviewing my entire system. HE was courteous punctual and informative.

We called Alicia Air because they installed our original systems 33 years ago. We also got bids from 5 other businesses. Bryan Perez was our estimator/salesman. He was punctual, professional and thorough. He crawled under the house (in Silverado Canyon), inspected all the ducting as well as the old systems. He answered all our questions and provided a comprehensive proposal within 24 hours. We had a few follow-up questions and he or Laurie (in the office) got back to us right away. Alicia Air gave us a very competitive price for the 2 systems we needed. The install crew were Aaron, Derrick and Ben. They showed up before they were promised and stayed both days until the work was done and everything was to our satisfaction. We were confident that the systems they installed would be of the highest quality, but the customer service they provided was also of the highest quality. I would recommend Alicia Air with out qualification and appreciate their attention to detail.

Very professional and didn't try to upsell me, which the Costco-recommended company did. I would definitely recommend.

Joe Daley arrived on time and made a thorough examination of my home. He was courteous and professional. He sent a reasonable estimate for a complete system by e-mail. I went with another company. I cannot speak to the quality of his work, as I did not contract with Alicia Air.

Very well. Knowledgeable crew, diligent in tracking down cause of failure of brand new AC condenser installed by another contractor. Alicia's bid for original installation of the condenser was several hundred dollars higher than the other contractor, and I made a mistake by going for the low bid. Nonetheless, Alicia came to my rescue, and I had them replace the old furnace and AC evaporator in conjunction with repairing the condenser. I will not hesitate to use Alicia for future furnace and AC work.