THE PATIO FACTORY

Despite website showing regular business hours, did not answer phone for more than one week at any time of the day. Also did not return messages. After assuming company was out of business, because I heard many other people had complained as well, I purchased same furniture from his former business partner (which I found out later). The day after I took delivery, he called me and informed me that he would refund my purchase minus a 25% "restocking fee" for canceling the order. I believe he was scamming me, and very likely others with this restocking fee charge, having waited until the very next day to call after I had taken delivery from his former partner. Several other red flags with this company/owner Jeff Dettloff. (1) Unlike most furniture companies, they charge in full, in advance, rather than taking a deposit. 2) When the owner did return my call, he blocked his number on called ID because he doesn't want anyone to be able to actually reach him.