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Rooter ER & Plumbing
Sewer Main Clearing, Septic Tank Cleaning or Pump Out, Faucets, Fixtures and Pipes Repair or Replace,
About us
We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business! Book with us online or feel free to give us a call today!
Business highlights
Emergency services offered
19 years of experience
Services we offer
Plumbing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.612 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 8% |
Filter reviews by service
Showing 1-12 of 12 reviews
Chris L.
Dec 2023
Septic Tank Cleaning or Pump Out
Unprofessional, overcharged me and he had a bad attitude.
Response from Rooter ER & Plumbing
"We are sorry to hear that you are not satisfied with our service. We provided a complimentary camera inspection coming out in the middle of the night not even charging a service fee to begin our relationship. Upon inspection of sewer line, found that septic tank was buried and did not know the depth of that. We also found a root intrusion as well as grease rocks that could not be removed due to the size of the grease rocks. we provided options and pricing before doing any work prior to the camera inspection. With the current options provided also gave a discount. The option picked was to excavate down to the inlet of septic tank sewer, and to expose the lids to the septic tank in order to see if it needed to pump. Our bid was to perform an evaluation for a foot and a half down without charging more money just to get the lids exposed to see if pumping was necessary. We excavated down and exposed the inlet sewer to the tank, and the existing rubber band was failing, that we would fix it for the same price we had already agreed too. (repair line and expose lids if the lids were no more than 1 ft and 5 inches) The lids were 3 ft deep which we still dug out the first lid though it was deeper or more than we agreed on based on the contract. We are not responsible for the lids being buried over 10 years, or if they break trying to remove the lids. At that depth, there should be risers installed. Our next part of the contract was to pump septic tank because it was full. We were not going dig up the second lid due to the depth and we did more work than what it says on our contract as a courtesy because Rooter ER wanted to go above and beyond. I charged the client a little bit more to expose the 2nd lid cause the depth and the amount of work that it will take and the amount of work up to that point. Just remember as well that you were on a hill not on flat ground with a ton of vegetation. Rooter ER excavated the 3 ft depth lids, pump septic tank, and fixed a section of the pipe from the compromised rubber band. We completed the contract and collected. Rooter ER did more work than the contract, trying to make the customers happy, in the process, no matter what we tried to do for the customer, still was not happy, I tried to thoroughly answer all questions, at one point the customer wanted us to expose the entire septic tank top surface 5ft wide, 12 length and buried 3ft deep, not just the lids. but at that point the amount of work that was done, and contract was completed, any other service that he wanted that we could proceed but there would be additional work, and cost. With that said, we could not do anything else to make him happy unless he agrees to pay extra for any additional work. If both lids were only 1 foot and half deep, we wouldn't have charged anything exposing the 2nd lid. Also, because the client did not have risers to properly have access, we won't be able to dig so much. We are sorry you feel we over charged you, but, considering the amount of labor and excavation that we did, it should have been more. As a courtesy we charged you way less than other company would have charged you. Good luck and we hope in good faith for your consideration. Have a blessed holiday season! Best Regards, Rooter ER & Plumbing Inc."
Wayne M.
Nov 2023
Septic Tank Cleaning or Pump Out
Anthony Fankhauser (Owner) is an exceedingly polite individual who provided detailed information on work to be accomplished. Unfortunately, the day my septic tank was being pumped coincided with a number of issues Anthony was experiencing on another job. For that reason, my task was delayed until after 6:00 PM. When Anthony arrived late in the evening to complete the work, he performed camera inspections and explained some minor issues. There was no indication of irritation or frustration due to the issues related to his other task. This was refreshing since I sincerely expected him to vent regarding problems experienced with his other work. I seriously recommend using Anthonyâ s services if you have plumbing issues.
Response from Rooter ER & Plumbing
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
Nidia F.
Nov 2023
Faucets, Fixtures and Pipes Repair or Replace
What I appreciate the most is Anthony is not pushy. He let me know what I need and the cost for additional work I needed.
Response from Rooter ER & Plumbing
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
Tom D.
Nov 2023
Faucets, Fixtures and Pipes Repair or Replace
Quick and economical repair. Very please with work.
Response from Rooter ER & Plumbing
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
David S.
Oct 2023
Septic Tank Cleaning or Pump Out
Great service showed up on time . He found other problems that needed repair . Very resonably priced . Very pleased . .
Response from Rooter ER & Plumbing
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER and Plumbing Inc."
Eric W.
Oct 2023
Faucets, Fixtures and Pipes Repair or Replace
I was in dire need of a plumber because the valve that adds water to my pool was broken and it would not shut off. We had to shut off the water to my house to prevent flooding of the pool. Enter Rooter ER & Plumbing to the rescue. He was extremely knowledgeable about what was required just by looking at the picture I sent over the phone. He gave me options and quite reasonable prices. Doing the work, he was extremely efficient and thorough. He would not stop until it was up to a standard that he expected of himself for his own home. When I went out to look at/inspect his work, he was extremely patient and he explained to me everything that he had done and the benefits of getting this done. Being a complete novice in the realm of plumbing, I was extremely grateful for him taking the time to explain this to me. I was extremely happy with his work, and I would recommend him to anyone that needs a friendly neighborhood plumber.
Response from Rooter ER & Plumbing
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
P W.
Oct 2023
Faucets, Fixtures and Pipes Repair or Replace
The project was top notch and saved me hundreds off what another plumber's estimate. Anthony showed up on time and accommodated our schedule. I would definitely use his company again.
Response from Rooter ER & Plumbing
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
Jeff A.
Oct 2023
Faucets, Fixtures and Pipes Repair or Replace
Great customer service Excellent quality of work Very timely and responsive Highly recommend!
Response from Rooter ER & Plumbing
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
Daisy M.
Oct 2023
Drain Clog or Blockage Clearing
I needed my toilet unclogged last minute. I called Rooter ER and Anthony was there to help on the same day. He was very professional , friendly and knowledgeable. I will definitely be a returning customer with all of my plumbing needs
Response from Rooter ER & Plumbing
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
Shawn S.
Oct 2023
Anythony came same day and was able to locate and repair my main line. Highly recommend him, he is my new go to plumber.
Response from Rooter ER & Plumbing
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
Daniel G.
Oct 2023
Rooter ER was clean fast and friendly. They were willing to work with me on a price as well. I will definitely use Rooter ER again in the future.
Response from Rooter ER & Plumbing
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
Ellen P.
Oct 2023
They fixed my toilet stoppage and they showed up on time and price was reasonable. I highly recommend them.
Response from Rooter ER & Plumbing
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
Licensing
Insured
Licensed*
Trade License Number
1120615
Trade License Expiration
05/31/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Rooter ER & Plumbing is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 8:00 AM - 6:00 PM
Rooter ER & Plumbing accepts the following forms of payment: CreditCard
Yes, Rooter ER & Plumbing offers free project estimates.
No, Rooter ER & Plumbing does not offer eco-friendly accreditations.
No, Rooter ER & Plumbing does not offer a senior discount.
Yes, Rooter ER & Plumbing offers emergency services.
Yes, Rooter ER & Plumbing offers warranties.