Sun Tamers Window Tinting
About us
Who is Sun Tamers Window Tinting? Sun Tamers Window Tinting has been in business for over 28 years. We specialize in cars, houses and commercial. We are licensed, bonded & insured contractors. We are expert installers of window film, retractable screens and a full line of window coverings. All of our films come with a lifetime warranty and glass breakage warranties backed by national manufactures. Our full line of Clear View retractable screens come with a limited lifetime warranty and are made in the U.S.A. My promise to my customers is to provide high quality products with professional and courteous customer service. No matter how big or small your project, we make business personal. Thank you for the opportunity to do business with you. Frank Torriero III WE DO IT RIGHT THE FIRST TIME!!!!!
Business highlights
Services we offer
Automotive Tint, Commercial Tint, Custom Wood Dash Kits, Headrest Video Systems, Home and Business Window Coverings, Paintless Dent Removal, Residential Tint, Retractable Screen Doors, Spray-In Bed Liners, Tinted Tail Lights, Windshields Repair / Replacement.
Amenities
Emergency Services
Yes
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 0% | ||
| 3% | ||
| 0% | ||
| 0% |
"Hello member, Thank you for your business and input on the services we provided. Obviously very disappointed that we did not provide from start to finish the best experience. I always stress to my customers and my employees that we all have bad days, but what makes my company stand the test of time and keep my customers coming back is owning our mistakes and making things right. I know how hard people work for their money especially in Orange County. I do not want to be a company that takes advantage of people or their trust. I do recall the situation with your project, but did not realize your displeasure. Normally we do a 1 month follow up to make sure our clients are happy with our services. All this being said all I can do is apologize for any inconvenience we caused you and refund the money that was not discounted properly. Had I known about this sooner I would have taken care of right away. It was not until my office manager brought it to my attention today that I was made aware of this situation. I have worked in this community for over 20 years and anyone who knows me or my company knows I strive to be the best in what ever we do or the services we provide. I always do what is right and run a very honest business and would never jeopardize my reputation in my community. I am so sorry we fell short on this project for you and I hope you would give us a second chance as this was just a fluke. I am happy to speak to you at anytime. Thank you for your time and business. Frank Torriero III Owner Sun Tamers Window Tinting 949-364-2800"
I called around Christmas and Frank answered. He admitted that he was in a Costco parking lot, which I don't mind so long as he can pay attention. I asked for a quote for window tinting and electric blue vinyl racing stripes on a Mini Cooper. Frank said $240 for the tint and $200 for the stripes. I mentioned that their website had a 20% off coupon as a holiday special. Frank said the discount could be applied to the tint, but not the stripes. Fine. I said what time can I come down on Saturday, and Frank said it would take a few hours because of the tint so be in by 9am.
My wife and I arrived just before 9am, and the guy at the counter said, "oh, we had you scheduled at 1pm. We have other jobs in front of you so the car won't be ready until closer to 4pm." Okay, kind of annoying, but we can get over it.
Then he says, "and here are the white stripes that we'll put on." Um, no, we said we wanted electric blue stripes. "Oh, well we'll have to order those so they won't be available for a week or more." More annoying because now the 3-4 hour job is going to take 2 days.
Then he writes us up and puts the price for the tint at $240. I mention the 20% discount, and he says that is 20% off. I tell him that's not what was discussed when I called, and he agrees he'll check with Frank. When we pick up the car, he says Frank confirmed that $240 was with the discount.
For $240, I could have gone to a number of places. In fact, I could have gone to a number of places and paid a lot less. This wasn't exactly a bait and switch, but the lack of integrity with their pricing is enough for me to try a competitor the next time I need tint, no matter how good Sun Tamers quality is.
"Hello member, Thank you for your business and input on the services we provided. Obviously very disappointed that we did not provide from start to finish the best experience. I always stress to my customers and my employees that we all have bad days, but what makes my company stand the test of time and keep my customers coming back is owning our mistakes and making things right. I know how hard people work for their money especially in Orange County. I do not want to be a company that takes advantage of people or their trust. I do recall the situation with your project, but did not realize your displeasure. Normally we do a 1 month follow up to make sure our clients are happy with our services. All this being said all I can do is apologize for any inconvenience we caused you and refund the money that was not discounted properly. Had I known about this sooner I would have taken care of right away. It was not until my office manager brought it to my attention today that I was made aware of this situation. I have worked in this community for over 20 years and anyone who knows me or my company knows I strive to be the best in what ever we do or the services we provide. I always do what is right and run a very honest business and would never jeopardize my reputation in my community. I am so sorry we fell short on this project for you and I hope you would give us a second chance as this was just a fluke. I am happy to speak to you at anytime. Thank you for your time and business. Frank Torriero III Owner Sun Tamers Window Tinting 949-364-2800"
Licensing
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