First Choice Carpet & flooring & First choice flooring & design is a family owned and operated since 1992.
Located in Laguna Niguel & Mission Viejo (949-829-8800) , we are a full service floor covering Store and can take care of all your floor covering needs: carpet, hardwood, laminate, tile, natural stones, granite counter top as well as kitchen and bathroom remodel, all under the same roof. Our number one priority is customer satisfaction and we are committed to provide you with the best value and service. Our motto is "give us 1% of your confidence and we will earn the other 99%". Over 80% of our business comes from repeat customers, referrals and the word of mouth. Our Integrity, honesty and professionalism has set us apart from our competitors and we have grown to become one of the most respected and reputable dealers in South Orange county. We look forward to seeing you in our show rooms so we can share with you our twenty years of experience, knowledge and expertise and show you why we deserve to earn your business.
Fantastic. Fred was prompt and reasonable with his bid and Francisco the installer is a true craftsman. A Wonderful team.
Description of Work: Carpeted our stairway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carla S.
04/2016
5.0
carpet installation
+ -1 more
It's not easy because I have existing tile and hardwood to color and height match. Everything went much better than expected and I am delighted with the results. Fred and Miriam (she's in Mission Viejo) run a top of the line business. I can't begin to tell you how terrified I was to walk into the showroom in Mission Viejo--would they try the hard sell? Would they make me feel bad because I'm not a good decorator? Would they judge me because my old carpet was in such poor condition? Miriam was an angel. And her husband Fred was extremely helpful too. All of their installers are highly experienced and professions. My attitude about where I live changed overnight. I love it! The type and quality of the carpet is very affordable, yet high quality too.
Description of Work: Helped me to find the right carpet for my house and installed it beautifully
I have a 1000 sq.ft rental that needed the carpet removed from the two bedrooms, the living room, the dining room and three closets. I also needed the old tile removed from the entryway and linoleum removed from the hallway closet. I had purchased a ceramic tile with a "wood grain" appearance to be the new flooring throughout 770 sq ft. of the unit. Fred's crew installed this tile over a 4 day period. They did an outstanding job and also cleaned up the work area and left it better than when they had started. T This is the second time I've used First Choice Carpet & Flooring and I'm very satisfied with their services. Fred and his crew are always very thorough and professional. Plus the cost of their services is very competitive and the quality of the work done is top notch.
Description of Work: Removed all carpet and old tile in my rental. Installed ceramic tile throughout the unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Robert J.
11/2015
5.0
flooring contractor
+ -1 more
We obtained quotes from three different carpeting companies and decided to go with First Choice. We are very glad we did! It was a big job and it had to be done in phases to accommodate our tenant. Everything turned out perfect - the quality of the product as well as the installation. Fred, Francisco and their crew were all very professional, punctual and a pleasure to work with. We highly recommend First Choice for your next carpet installation.
Description of Work: Installed carpet tiles
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$23,000
theresa B.
05/2015
5.0
carpet installation, flooring contractor
+ 0 more
The team at First Choice made the carpet purchase and installation process simple and hassle free. They were extremely professional and the quality of the installation was excellent. I am extremely happy with the carpet and work done and would highly recommend them.
Description of Work: Carpet purchase and installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Lavinia W.
04/2015
3.0
ceramic tile, flooring contractor
+ 0 more
unknown
Description of Work: Install tile backsplash in kitchen. |First Choice proprietor/manager handed me off to his subcontractor Manuel, who came by and gave me his estimate and we talked over the job. I had a few specifications that were important to me. On designated date of work, Manuel showed up with his relative Mathias who did not speak English. Then Manuel left us alone. I had a hardtime directing Mathias, referring to the details Manuel and I had decided upon. He did not line the tiles up perfectly so I had to point that out. His attitude was diffident and overly confident. At one pointI called Manuel and asked him to come over to explain things to Matthias. He came, but insisted Mattias was doing as we had pre-arranged and since it was already nearly done, I let it go. Then Manuel departed once again. |Now months later, I'm okay with the job but still see things that bothered me then and bother me now. This was a small job for First Choiice and I feel they didn't really care about me. The Manager never called me back to see if I was satisfied. Really didn't like doing business with First Choiice and would never call them for a bigger job. Price of $1100 was for both labor and tiles; so I cannot really comment whether the price was good or bad.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0
$1,100
Brenda C.
04/2015
5.0
carpet installation, ceramic tile, flooring contractor, home remodeling
+ 2 more
First Choice was a pleasure to do business with because they were knowledgeable and very helpful in providing ideas and guiding us through the process of selecting products or suggesting good choices. They were straight forward and easy to work with. We were very pleased that once the work started all trades arrived when scheduled, were hard working and everything was finished quickly.
Description of Work: New carpet was installed upstairs and on staircase, two bathrooms tiled and new baseboards installed and painted throughout the upstairs. Floor squeaks were also fixed before flooring was installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
DJ L.
04/2015
2.0
flooring contractor
+ -1 more
unknown
Description of Work: Spoke to the owner on the phone on the phone and made arrangements to come to his showroom. When we got to the showroom he was "out of town" the person minding the store was not knowledgeable.
Rating Category
Rating out of 5
professionalism
1.0
Barbara K.
02/2015
5.0
carpet installation, floor cleaning, home remodeling
+ 1 more
The place is just top-notch. He was just first rate. I wouldn't find somebody else. If you find something; you won't change. He's so good. He's so great.
Description of Work: The owner installed all of the complications. I used him for my carpet, tile, my kitchen, my shower and my granite.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Kathleen Y.
10/2014
5.0
carpet installation, hardwood floor
+ 0 more
The owner is a real pro. He came and did the measuring himself. His workmen were efficient and fast. They had everything done much quickly than I thought they would which was surprising. It was expensive but I got what I paid for. Although, it’s been 12 years ago, he’s still in business.
Description of Work: I have used First Choice Carpet & Flooring. I had a guy put in hardwood flooring. They put down hardwood floor and laid the carpet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Response from FIRST CHOICE CARPET & FLOORING
We are very grateful to have you as one our costumers, looking forward to be at your service in the future .
Irene B.
08/2014
5.0
flooring contractor
+ -1 more
The owner, Fred Kashani, is the kind of person I would like to do business with every day. He is personable, honest , thorough and does exactly what he promises. We went to several carpet stores and asked a lot of questions. But Fred is so straightforward that we were confident that everything he told us was true right from the beginning. He ordered samples of different kinds of carpets to be sent to us so we would be sure that we were choosing the right carpet. Fred came to our home and measured everything himself--he also had the installer, Francisco Medina, come to our home and explain how the installation would work. The installation crew: Francisco, his brother and nephew are first class, as well. We had talked to many neighbors and friends about their satisfaction with other carpet companies. Several people told us that the installation crew was crucial because of the way they cut and installed the carpet. All of Francisco's crew worked extremely hard, cleaned everything up completely each day, and they were completely professional. We could see how much they cared about the quality of their work. We highly recommend First Choice Carpet, Fred Kashani and Francisco and crew.
Description of Work: Installed carpet, padding, moved all heavy furniture and removed old carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from FIRST CHOICE CARPET & FLOORING
Its been a pleasure serving you . looking forward to be at your service in the future.
Gregory P.
07/2014
5.0
ceramic tile, flooring contractor, hardwood floor
+ 1 more
Fred and his team did an excellent job. We were very happy with the selection, service, professionalism, and (most of all) the result. We highly recommend Fred for new floors in your home. We will use him again.
Description of Work: Entire house got new floors. Including hardwood, carpet, bath tile, and a new kitchen backsplash.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$22,000
Response from FIRST CHOICE CARPET & FLOORING
Grateful to have you as one our costumers, looking forward to be at your service in the future .
Mark B.
06/2014
4.0
carpet installation, flooring contractor
+ 0 more
Installers were punctual and professional. The workmanship was good quality.
Description of Work: Install carpets in 2 rooms
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Response from FIRST CHOICE CARPET & FLOORING
its been a pleasure to have served you !
Robert L.
06/2014
5.0
flooring contractor
+ -1 more
Fred was very helpful and knowledgeable during the selection process. Prices were certainly competitive, and I encountered no unexpected or unfair charges. The workmanship for installing the hardwood flooring, carpeting, and ceramic tile was consistently of high quality. The project was completed one day ahead of schedule. Communications were excellent. Fred gave me his personal cell phone number and kept me informed during all stages of the project. It was a pleasure to do business with First Choice Carpet and Flooring. Yes, I would use them again and would not hesitate to recommend them to a friend.
Description of Work: Removed about 650 sf of existing tile. Installed about 1100 sf of hardwood flooring. Installed about 750 sf of carpet and padding Installed about 80 sf of ceramic tile
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17,150
Gretchen P.
06/2014
5.0
flooring contractor
+ -1 more
The quality and craftsmanship of the finished project was fantastic! This was a rather expensive project and investment for me, so I am very pleased with the outcome. The installation guys (Manuel and co.) were incredibly hard working - they arrived at 8am and left close to 8pm each day. Additionally, I had them make a few adjustments along the way (i.e. one piece of wood in my closet looked grossly out of place, so they replaced it with another piece at my request) - very accommodating, which lends to even higher customer satisfaction. Additionally, the guys cleaned up pretty well after themselves. The quality of their work was fantastic, as well - couldn't be more pleased! However, I did mark Fred down slighly for responsiveness (communication). Apparently, the final pieces to complete the stairs had not come in and Fred failed to advise me of this fact in advance. So, after arriving home noticing that the installers had cleaned, packed and left, I was left wondering why eight stairs were unfinished - I had to call Fred to find out, when I would have expected him to let me know proactively. I had to follow up a few times over the course of a week to see when the pieces would arrive and when the project would be finished - again, I would have expected updates directly from Fred rather than myself doing the follow-up. However, Fred worked very hard to get the final pieces then prioritized finishing my project on the same day that the final components arrived. Fred seems to be very busy (a good thing) so I am writing this only because I was surprised by this hiccup in the project; however, Fred acknowledged this miss in communication, so I appreciated that. Otherwise, Fred was extremely pleasant and responsive in all of my interactions with him. Overall, despite the communication mishap, I would highly recommend use of First Choice - beautiful finished project at a very competitive price!!
Description of Work: Fred provided me with a quote to replace carpet with bamboo hardwood on my stairs, hallway, two bedrooms and two closets. This also included installing new baseboards. Ultimately (after receiving quotes from a number of businesses) I chose First Choice and had them complete the project for a competitive price. Unfortunately, I cannot comment on assistance with choosing the flooring product as I already knew I wanted carbonized bamboo (already in place in the living area of my house).
Fred and his team were great from the first time we stepped in the store until the installation was complete. He assisted us in selecting the right material and we never felt any pressure to buy. In addition, the teams he used to install the material were top notch. They worked extremely efficiently and completed the job quickly and with great results. I would highly recommend Fred and first choice flooring.
Description of Work: We installed carpet in 2 bedrooms and wood on staircase and bonus room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
sharon H.
03/2014
1.0
countertops, home remodeling
+ 0 more
We basically ended up settling with him because he wouldn't do the work. He's not professional. The people that he had are not professional. He does everything on subcontractor, as a subcontractor. He's a general contractor and he hires all these people that are not, on my opinion, are not qualified to do the work. They didn't do our kitchen granite correctly. It's still not right but we have to live with it. The plumbing guy put in the valve in the shower too long so now we have to build it out a little bit so it looks like crap. And our bath, because I didn't wanna spend another $500.00 to get the valve move back. His guys wouldn't come in. It was a total disaster. It's what it was, from the day they started 'til the day we finally kicked them out. It was a total disaster. I can't really talk about this carpet and this flooring, I'm just talking about all the other work we didn't allow him to do 'cause originally, we had contracted him to do our floors and do the carpet but after he did such a poor job on the kitchen and in the bathrooms, we totally refused to do with him then we had to get an Attorney to settle with him 'cause he's trying to sue us. But, we finally just settle on a number, pay him and block and he walked away, and that was it. So, when I'd recommend him, absolutely no way. He was competitive on price.
Description of Work: We used First Choice Carpet & Flooring. Fred, he's the guy. He did the kitchen installation, the countertops and the tile work for the bathrooms and the granite work for the bathrooms.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Jaye L.
03/2014
5.0
flooring contractor
+ -1 more
After the measuring was completed we made an appointment to do the installation the next week. The crew arrived on time, were very friendly and polite. After a quick coffee klatch that we had provided, the crew (5 or 6 of them) then went to work and they did not stop. The installation was supposed to take 3 days, they essentially completed it in 1 one day. A couple of different installers or supervisors stopped in during the day to check on the progress and quality. At one point I think we had up to 10 crew on the project. A plumber who was supposed to come at the end of the day to reinstall the toilet never showed up, so Fred had another crew who knew how to do that come out and take care of it. We were not left hanging with any loose ends from the installation. I truly can't recommend this company highly enough. If you ever need new flooring go with this company. They beat the big box hardware store prices and their workmanship is fantastic.
Description of Work: This is a fantastic company and Fred is simply awesome. We heard of this company through a referral from our realtor. After checking the company out on Angie's list, we went to their showroom. Fred made an appointment with us to come out the next day and measure. He brought samples with him and after looking at our space, made several suggestions for flooring changes that have proved to be fantastic. We put new flooring in to sell our home; the floors ended up looking gorgeous and really helped sell our house fast (in 5 days). Every one that came through our house commented on how nice the floors were. Fred really knows current trends and tastes and his advice is invaluable. The price was also unbelievable, I figured it was too good to be true but Fred came through on everything he said would be done. For the price of 3700.00 the crew tore out the old ceramic tile in the kitchen and bath, removed all of the old carpet, installed new ceramic tile and wood flooring in the dining room, living room and hall. The wood was hand scraped distressed, 12 mm laminate, not the cheap stuff, and it doesn't have that tinny sound you get when walking on so many laminate floors. Everyone who came through our home thought they were real wood.This was a job we had to get done quickly, I just put my trust in Fred and let him guide us through the entire process. I am so glad we did.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,700
Patricia F.
10/2013
5.0
carpet installation, countertops, home remodeling, marble & granite
+ 2 more
The process went smoothly, on time and as expected. Workmanship was excellent and professional. Prices were reasonable. We were extremely pleased with the work and appearance of the finished job. Referrals were also given by First Choice for plumbing and window coverings, both of which were excellent and fairly priced. We have used First Choice several times in the past and will continue with them for all our home improvement needs. Fred Kashani is an amazing resource person with an excellent network of referrals for almost everything needed for home improvement and repair.
Description of Work: Installed granite countertops in kitchen and 3 bathrooms and replaced carpeting.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from FIRST CHOICE CARPET & FLOORING
We sincerely appreciate your comments in here and looking forward to be at your service in the future .
CHANDRA C.
10/2013
5.0
flooring contractor
+ -1 more
Owner Fred Kashani was very prompt in taking the measurements and providing estimate. He was also easy to work with as far as scheduling the job on the dates that I needed. His staff was very professsional, finished the job in the estimated amount of time and on budget. Would definitely recommend their services.
Description of Work: Tiled 900 square feet of my condo
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$4,200
Response from FIRST CHOICE CARPET & FLOORING
Dear customer, we sincerely appreciate your business and your kind comments!
Rick A.
08/2013
5.0
flooring contractor, marble & granite
+ 0 more
Amazing. Armin gave us the quote and Mike showed up with 5 other guys and installed the granite. They did a great job. It looks amazing. From start to finish they did what they said we would we do. Thanks so much. I would highly recommend them.
Description of Work: The company went to the yard to pick up the granite and frabricated it and then brought it and installed it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,300
Response from FIRST CHOICE CARPET & FLOORING
Your kind comments is much appreciated. Thank you for placing your trust in us !
Daniel N.
08/2013
5.0
carpet installation, flooring contractor
+ 0 more
The installation went very smoothly and the workmanship was outstanding. Fred was extremely responsive and accommodating. And while he wouldn't sacrifice quality, he was able to work within my budget and still meet my needs. I wouldn't hesitate to recommend him or use him again in the future.
Description of Work: Installed carpet and laminate flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from FIRST CHOICE CARPET & FLOORING
Dear customer , we sincerely appreciate your kind words and hope to be able to serve you , your friends and family in the future .
Isabell D.
02/2013
5.0
carpet installation, flooring contractor
+ 0 more
I got a quot from them, but I did not use them. They are very professional. They were very quick to get back to me with an estimate. I got the quot for carpets and floorings, and at that time I thought it was too high. I got the quot about two months ago. I would have wanted a person who could have taken a little more information on my carpet sizes or something and would have given me an alternative to what I had initially selected, as that would have helped.
Description of Work: I got a quot from First Choice Carpet & Flooring for carpets and floorings.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,400
Response from FIRST CHOICE CARPET & FLOORING
Dear Member , We sure appreciate your comment ! Thank you !
robert W.
12/2012
5.0
flooring contractor
+ -1 more
First Choice Carpet and Flooring were very responsive. He was very clear on what he wanted to do and what the process would be.
Description of Work: First Choice Carpet and Flooring quoted on a flooring job.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from FIRST CHOICE CARPET & FLOORING
Dear Member, Thank you for the kind comment !
Monica T.
02/2012
5.0
flooring contractor
+ -1 more
They were great. I mentioned to them that I would put them on Angie's List. Fred is the owner. He is the one who cut this all together for me. They were excellent. They should be a part of Angie's List network. They were so thorough and neat every night before they left the job. It looks fantastic and it’s terrific. They did a great job. They were very timely and professional. Ultimately, the floor looks great. I would tell others to hire them. They get the job done in a timely manner. They are very easy to work with. Their price was competitive.
Description of Work: First Choice Carpet & Flooring installed laminate flooring in October.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from FIRST CHOICE CARPET & FLOORING
Dear Member, Your kind comment is much appreciated ! Thank you !!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Flooring Sales and Installation,
Carpet Sales and Installation,
Ceramic Tile,
Kitchen and Bath Remodeling,
Hardwood Flooring Sales and Installation,
Floor Cleaning and Waxing,
Marble and Granite,
Countertops and Backsplashes,
Cabinet Refacing and Refinishing
FAQ
FIRST CHOICE CARPET & FLOORING is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
FIRST CHOICE CARPET & FLOORING accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, FIRST CHOICE CARPET & FLOORING offers free project estimates.
No, FIRST CHOICE CARPET & FLOORING does not offer eco-friendly accreditations.
No, FIRST CHOICE CARPET & FLOORING does not offer a senior discount.
No, FIRST CHOICE CARPET & FLOORING does not offer emergency services.
Yes, FIRST CHOICE CARPET & FLOORING offers warranties.
FIRST CHOICE CARPET & FLOORING offers the following services: TILE,CARPET,GRANITE,CABINETS,COUNTERTOP,SHOWERS,KITCHEN,HARDWOOD,LAMINATES,NATURAL STONES,AREA RUGS.