A Star Services

Great

Our pro was nice enough but forgot to call that our dishwasher pump was not in and we waited hours for him and he did not communicate with us. Home Advisor charged us for a completed job and it was never done. We cancelled the entire project, notified HA and they still charged us.

Assessed the problem with my refrigerator. Went to get the part and returned in a hour and replaced it.

The repairman told me my washing machine was doing what it was supposed to do If that was the case I would not have called for a repairman. He did nothing but using the flashlight on his phone to look around. Then he said he would come back later if the machine still was not working right, which he did. At that visit, he told us he would see if he could find a part to repair it with. He called back later and said it might take TWO WEEKS to get the part. Ninety-nine dollars for NOTHING. A neighbor recommended calling Sears. The repairman arrived two days later with proper identification and a tool bag and went to work to diagnose the problem and explained to us what was wrong with our washer. He told us it would cost as much to fix it as it was to buy a new one. He then advised us what to look for in a good washer and what to stay away from. He was knowledgeable and really did try to help us. His cost was $89. My husband said the next time an appliance starts to break down, we are just going to skip the repairman and get a new appliance.

Prompt response and excellent service. Estimate was higher than I anticipated, but I had them complete the job.

DO NOT USE THEM, they took a deposit for a part and never come back to put it in and refused to ship me the part. This company is crooked and everyone should stay as far away from them as possible. If you run into Joe, Alex, Mario, or whatever name he uses, these are the names associated with staff. A formal BBB complaint was filed for an F rated company... Home Advisor should ban them from their site.

Incompetent technicians, terrible customer service. Do not use this company.

They are very friendly and it did not take that long to fix it

Obviously the technician knew it was an easy problem to fix because it only took less than 15 minutes to fix but still charged me $200 for labor.

Everybody I spoke with from the customer service rep to the repair tech that serviced my oven was very difficult to understand due to thick accents. The repair tech English was so hard to understand that it made doing business very frustrating when trying to have simple conversations. A repair part needed to be ordered and I was originally quoted a 2 day turn around. After a week, I had to call them and they were able to come out the next day. All in all, did they repair my oven, yes. Was it done when they said it would be done, no A swing and miss I will continue to use HomeAdvisor, but I will need to do even more research on the pre-screened experts.

On time for the appointment. Did the job that needed to be done. Left the area clean and was polite.

Honest

They were prompt and on time. They did good work, thorough. No complaints there. When it came to costs, they overcharged for the part, I found it online for $120 cheeper. When it comes to Service fees they charged $250 and where there less than an hour to repair it. I feel they should have been competitive on the part pricing and the service fee is what it is they are a business and have to survive. My feeling is they did great work but took advantage of me on pricing.

Good service

On time, efficient and completed the repair in single visit.

Service tech was nice. Repair only lasted 4 days. $279 waste of time and money.

Feed was great. He went out of his way to make sure everything got fixed.

he was an excellent repair man , very knowledgeable .

Professional

Repairman was polite and professional and I would use their services again.

Very pleased with their service - they were very quick and efficient!

They were quick and efficient. Very pleased with the service.

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