MAC Flooring, Inc.

Mac Flooring is very professional from beginning to end of installation. We would highly recommend this flooring company to anyone.

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I rarely write reviews, but we were so impressed by Rick that I had to share our positive experience. In short, Rick is the real deal, a rare professional with experience that shows as soon as you start speaking with him. We recently had water damage to the hardwood floors in our home and had several contractors bid on the job. Like most people; we screen potential contractors by asking around and checking Yelp, Angie's List and Houzz. Every contractor that we called was licensed, bonded and had a well established record of excellent reviews. My point is that we have learned over the years to carefully screen contractors for any sizeable project and amongst the best rated flooring companies in the business; Rick stood out for his knowedge and integrity. While the other two contractors were courteous, I could tell that they were essentially "goal seeking" to completely re-lay our first level floor. Rick came out and without us giving any info, he immediately identified the original manufacturer of the hardwod flooring, the type, how long ago the floor was originally installed (previous owner) and whether it was possible to sand and refinish. In short, Rick could have easily told us that we needed to re-lay new hardwood floor like the other contractors did, but instead he pointed out that we could interlace, sand and refinish and the floor would look good as new. The remarkable part is that MAC and Rick specialize in laying new floors, not sanding and refinishing and thus by being honest, he gave up a ~ $20K job. Not only was his integrity a remarkable rarity, he also contacted his suppliers to ask for referrals for top sanding & refinishing companies and located a supplier that has the material we need. We've had some bad experiences with contractors early on as homeowners and Rick's integrity and willingness to help even though there was nothing in it for him was a rare breath of fresh air. If like us, you value companies with integrity and knowledge, then Rick is certainly worth a call. You will quickly recognize his knowledge and experience in speaking with him. I only wish I could find people like him for all trade specialties.

Very good service - workman were careful & left it clean.

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I have needed new carpet for some time, but for whatever reason was never comfortable enough with various providers that gave me estimates.  However, I liked Lisa, who was knowledgeable and pleasant. She brought samples to the house, gave me a quote and I decided to go ahead.  I was called a day or two later by the scheduler and we picked a day.  I received a couple of calls leading up to the day to make sure I was ready.  
On the day, two installers arrived within the given time range.  They were pleasant, quiet and extremely kind about adjusting things so that my aged mother could get back into a bedroom as soon as possible.  I felt very comfortable with them in the house and they were great about leaving things neat and tidy.  
A couple of days later, Lisa came to the house to check that I was satisfied with everything and to see the work.  
From start to finish, it was a positive experience, with great customer service, decent pricing and quality work. 

Our experience with MAC Flooring was great until the scheduler was involved.  From then on, it fell apart completely.
I caretake my father, a USMC-Retired Octogenarian, and MAC's efforts to accommodate him were great from the bidding to the selection of flooring products. Before leaving the country for my wedding, I had confirmed the dates with Brad for times during the day to minimize the impact on my father, the start dates of the laminate & carpeting, and the completion date was set for the week before I was to have CANCER surgery.  In addition, I had to put my father in a temporary home during this 10 day period.
Initially, the process was great:  the laminate workers were courteous, careful, cleaned after themselves daily, put all furniture, etc. back, and completed the work timely.
Our problems began when it was time for the carpeting to be installed.  Brad, the scheduler was either confused or did not put down the date he said would be the start of carpeting.  There wasn't enough carpeting to complete the project and I was told additional carpeting needed to be ordered, which caused a delay.  The workmen were rushed from another project that morning, were tired and not courteous, nor did they return items after they were moved.  The delay for carpet reorder meant that my father was at risk for a fall because of unstable footing and he refused to leave his home once the initial work was started -- causing him dementia-infused stress.
When they came back a second time, they still didn't have enough carpeting!  By this time, I was in recovery and could not attend to the project for several weeks.  When we did not get a reply from the scheduler about the delay, we reached out to our salesman.  Rick's reply was that he couldn't help us because he doesn't get involved once the bid is accepted.  A voicemail left with Kristen was not returned.  Finally, we spoke with Grant who explained the comedy of errors involving the carpeting manufacturer's product and promised to get back with us at the beginning of the next week with the solution -- which never happened.  Instead, we received an apologetic call from Brad (the solution?).
MAC was competitively priced, have very good products, and once we got past the sale, the experience suffered from very poor customer service and execution.

I am giving MAC Flooring some small credit because they were very timely when I was in need of a quick quote to remove and replace my hardwood floors after we experienced some water damage .
Sadly the mistakes that followed as a result of their miscalculation of the time and effort it would take to remove our floors and the hasty effort they put forward to remedy their mistakes caused irreparable damage to our home and family. The problem stemmed from the poor job they did when they did not do their research and misjudged the time and effort it would take for them to remove our existing pre-finished hardwood floors , they quoted us 2 days for a job that ended up taking them 10 days. Normally this could have been an unforeseeable situation for them because when beginning to remove a flooring product you usually cannot see how the floor was installed. This however was not the case, they not only could see how the floor was previously installed (because a portion had already been removed post water damage and was fully exposed) I , the homeowner, on several occasions made a point of telling our sales rep. how the floor had been installed and that the job to remove will be difficult so please make sure to look carefully and bid very carefully as with our job, timing was of the essence..
Sadly they chose to stick with there original quote and asked me not to worry. That cost me , my cabinet maker and delayed my entire job by well over a month, costing us several thousands of dollars not reimbursable by our insurance company.
It appears they misrepresented themselves as to their knowledge and capability regarding removal of hardwood flooring over a dual sub floor that was both nailed and glued down. Further based upon the definition of their C15 license, it appears questionable as to whether their license even covers such an extensive removal of flooring, or simply allows for the preparation for new flooring.
I have not even touched upon the damage to my home due to improper prep and covering of my appliances and built in furnishings. Their negligent safety standards (ask me to show you the picture of their workers using a sparking blade saw over a plastic bag of wood) in my family room.
And the garbage that was left for days on my kitchen floor after their workers took food breaks.
Perhaps for a simple quick install they are adequate , at least according to their Yelp reviews (which is incidentally how I found them ) . But, BUYERS BEWARE if you have a difficult removal .
Just as a side note, their prices for wood floors ended up being noticeably higher product for product. Very glad I decided not to use them for installation.

MAC Flooring removed our old tile flooring throughout our first floor, and the tile back splash in the bathroom including 5 decorative tile inserts in the shower. The owners were very helpful and prompt with their estimates, answering my emails, and scheduling the work. The crew that did the install was excellent - very thorough about covering our furniture, light fixtures, and hardwood floor with plastic or paper to minimize dust and scratches. The supervisor, Leon, was very good about coming to our house every day or even multiple times a day to make sure things were going smoothly. This was a big job because we had almost 1,000 square feet of porcelain tile that needed to be taken out without damaging the hardwood floors that we were keeping, and the 5 shower tiles needed to be removed without damaging the rest of the shower tiles that we were not replacing. The new 12x24 porcelain tiles that they installed also had to be cut to to fit some tight spaces in the pantry and to fit a rotunda in our front entrance. Cutting rectangular tiles evenly to lay in a circular pattern requires very precise measuring, which Leon's crew did. Although the work took several more days than they had originally estimated (11 days instead of 8), the new flooring, shower tiles, and back splash on the bathroom counter turned out great. The crew was also patient and accommodating. I initially had them lay down mosaic tile in the areas that connected the hardwood in our living room to the tile in the kitchen. After they spent half a day doing that, we decided that we didn't like the mosaic tile and that it looked too busy. Leon's crew promptly removed the mosaic tiles the next day and cut the 12x24 tile into smaller rectangles to fit the space. A day after they finished the entire job, I noticed that some of the grout in the bathroom was uneven in color (the tile and grout were dark gray, so any color variation was noticeable). Leon and his crew had already been assigned to start a different job at a major restaurant, but they came back the following week to fix the grout. They also waited for the grout to dry to make sure there were no more surprise color inconsistencies, and told me to call them the following day to let them know if everything was to my satisfaction.
One of the biggest advantages of using MAC Flooring is that their staff work 6 full days a week. Since our entire downstairs was covered in plastic or being worked on, and we were still living in the house the entire time, it was important that the project got completed as soon as possible.

Still working with MAC Flooring ATM.

We worked with Rick at Mac flooring. We had looked at probably close to 10 different companies before deciding on Mac. They offer great products, great service, for a great price. There number one concern was our satisfaction and have no doubt they met and exceeded all expectations. I would highly recommend Rick and the entire Mac team for all flooring needs, as they did our entire 2600+ house with tile and carpet.

My wife and I had estimates from two chain carpet/flooring stores and were about to go with one of them when our neighbor suggested we call GRANT, the owner of MAC FLOORING. Mac Flooring had replaced our neighbor's tile, hardwood and carpet in recent years. We called and spoke to Grant. He was very patient and knowledgeable. An appt was made and Grant showed up on time with samples. Grant measured our home and his figure of a little under 1,500 sq ft of carpet was right in line with the other two estimates. My wife and I also visited the showroom to see additional sample and made the decision to go with Mac Flooring. Grant had told us the installation should take one day and possibly two at the most. Three installers arrived on time and worked for ten hours to complete the job. There were some issues with scratched/scuffed paint on the newly painted walls and baseboards, but that was to be expected and virtually impossible to avoid. The original 29+ yr old carpet and padding had left a tremendous amount of dust/debris on the floors. This caused a larger mess than we had expected. My wife and I spent hours cleaning up after the crew left. When Grant called the next day, I mentioned the mess to him and he told us to stop cleaning because he would have a professional cleaning crew service our house at his expense! We were pleasantly surprised at the offer but were just about done cleaning already so Grant gave us a credit instead. Very nice gesture and touch!
We would recommend Grant and Mac Flooring to anyone looking for flooring and we would be more than happy to use them again in the future.

They were on time and very thoughtful throughout the process. The work was very well done and looks amazing! The workers kept us in mind throughout and made sure to ask for our opinion whenever there was a hang up. They were able to make precise cuts at the doors and around the brick on the fireplace. We love our new floors and really appreciate MAC flooring for doing such a good job!
The only thing I could say was that they kept pulling guys off the job and we ended up have to have them there for 4 days instead of 3 days. On the 4th day they pulled guys off the job again and they were there until 9:30pm. I called to talk to them about it, because i had to take time off of work for the 4th day, and they never called me back.

We had to send him a brochure that we scanned from a magazine of my kitchen to prove that he was wrong. He never did the proposal the way we asked him to. He was constantly texting on his phone. He called me a liar.

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The experience was better than we expected. Starting with the estimate, Grant really impressed us with his ability to take measurements and draw our rooms to scale very quickly; no other estimators did this when they came take measurements. We originally expressed interest in laminate flooring but because MAC Flooring's pricing was so competitive, we made the leap to hardwood floors for the carpeted areas and ceramic tile for the 2nd bathroom and laundry room. Kristin helped us with the selection of our flooring and even though the showroom did not have what we wanted, she was willing to order the hardwood that we wanted! Our installers, Oscar and his crew, were very responsive and showed that they are very skilled craftsmen. They performed the work in a very professional and friendly manner. Oscar pointed out areas in the flooring that required special modifications which I didn't anticipate but was sure glad he knew so much to help us deal with the design and aesthetic challenges. They offered to follow up on any items we may find. Grant did a final walk through of our house after the flooring was installed which we appreciated. That really put our minds at ease. Because of this, we would definitely use MAC Flooring again in the future as well as confidently recommend them to family and friends.

All our dealings with them were outstanding from sales to the actual work. The work was done on time, and everything cleaned up. After the work started, it was discovered that a repair to the slab was needed. They clearly explained options about added time and cost that would be involved. They were very helpful in accommodating our desire to reroute the satellite cable around the room.
The end result is a beautiful new floor. We are now in process to have them carpet and tile our upstairs.