AIR-BREE HEATING & A/C

My central heating kept stopping so I called Air Bree. You always hear horror stories about calling Heating/AC companies because so many take advantage. The tech ended up telling me it was just a flap that was getting caught and didn't charge me anything. I was flabbergasted. It could have easily been a rip off. It's nice to deal with an honest company.

I GOT UP EARLY ON SATURDAY, NOVEMBER 19 AND WAITED FOR THE TECHNICIAN TO CALL ME (I REQUESTED A CALL ABOUT 20 MINUTES BEFORE, AS I NEEDED TO WALK MY DOGS). AT ABOUT 8:20 AM, I NOTICED THE TECH (BORIS) COMING OUT OF MY NEIGHBOR'S HOUSE AND I ASSUMED THAT I WAS NEXT. I LOOKED OUT AND FEW MINUTES LATER AND SAW THAT THE TRUCK WAS GONE! I CHECKED OUR COMMON DRIVEWAY AND FORTUNATELY SAW THE TRUCK PARKED. I FLAGGED THE TECH DOWN IN THE DRIVEWAY TO CONFIRM THAT I WAS NEXT AND HE SAID, 'YOU'RE THE CARBON MONOXIDE APPOINTMENT, RIGHT?' I ASSUMED THAT HE WOULD KNOCK ON MY DOOR WHEN HE WAS READY. I WAITED AND WAITED UNTIL ABOUT 9:15 AND DISCOVERED THAT HE LEFT! HE MADE NO ATTEMPT TO APOLOGIZE OR LET ME KNOW WHY HE HAD TO LEAVE WITHOUT DOING MY SCHEDULED SERVICE CALL. THIS WAS INEXCUSABLE! I SPOKE TO JANIRA AT THE AIR-BREE THIS MORNING (11/21/05 AT 10 AM). I EXPLAINED THAT I LEFT 3 MESSAGES OVER THE WEEKEND AND GOT NO RETURN CALL FROM ANYONE AT AIR-BREE, INCLUDING MARIO, THE OWNER.