Jackson & Foster Heating & Air

Sent a review to the wrong place. Today Alberto & Taylor replaced our heater and did it right. They’re the nicest most considerate guys on the planet. The estimate was spot on. They fixed an issue of a carbon monoxide leak, now all is well. Thank you J & F!

I use them every year.

I use them every year.

unknown

unknown

Responded quickly
Provided a solution and cost
Completed work during same visit in professional manner
Left service area clean

came out on a saturday morning, got the old heater shut down safely and completely. Returned Mon AM and installed new heater at a lower price than originally quoted!

A man from Jackson and Foster Heating and Air Conditioning came out and told me my furnace was unsafe to use and turned it off so I couldn't turn on my heat during the winter. He even let me know how much it would be to replace my furnace. He also told me that my A/C was low on freon and didn't even add any freon to service this need. I was told I could call my gas and electric company to confirm that my furnace needed to be replaced so I did. They let me know that there was absolutely nothing wrong with my furnace. I am now looking for a new service provider. I feel like they are trying to manipulate people that know nothing about furnaces and tell them that their furnace is unsafe to get you to pay a lot of money to get replaced it.

A year or two after I had the furnace and air conditioning system installed by them, I decided to get the furnace unit upgraded. So, I got bids from some companies, including this one. The other companies told me that during the original installation, this company had not put the duct work up to the registers. Also, in every case where the duct work was hooked to something, they had not sealed it. So, it was leaking up the sides. The duct work connected to the furnace was just stuck on there; it was not taped. So, hot air was blowing out and leaking from the system. The job that they had done was so bad that I got another company to do the work for me. The other company told me that they could not use the same duct work; it had to be replaced because the installation was improper. One of the guys I used, who had a degree in mechanical engineering, told me that I should have called the state regulatory board as he considered the work to be highly incompetent. He thought the work done was dangerous. I was shocked. I got the second bid from this company before the companies had given me the bids. It was an opportunity for them to look at the work done by them earlier and correct the same, but they did not. They could have fixed it, but they made no mention of it. When they had installed the unit originally, they told me that they would come out every year to service the furnace. They did not come out and I had to call them. When they came out, rather than replace the filter with the filter size that belonged in there, they took two filters and taped them together. They did not even put the right-sized filter. I was shown what they had done by the other company. It really hurt me because the people were very nice. I will not use this company again.

On time arrival, done on time, clean, and professional. We were nervous about going with Jand F based on a few of the ratings here and almost spent another $3000 to go with another HVAC place (70% of which was labor cost), but had a good experience. For the $3000 we saved we are very happy.

The one minor fix was that they installed a theremostat that lacked the variable speed option, which we paid more for on the furnace. A repair man was out within 48 hours to replace it and installed an upgraded wireless thermostat since our home did not support the wiring for the variable speed.

We still have a 'cold spot' in the den which is an addition an anticipated this because there are limited options for adding vents. The rest of our 1930's home is toasty and the air feels much cleaner.

Looked at it, added the coolant, and was in and out in less than 30 min. When I called back when it wasn't working again one month later, the man who called back (not the original person) interpreted the bill and told me it was obvious from technician's recommendations that this would occur again shortly. This was never made clear to me at all, although it was written on the bottom of the receipt which I received AFTER he completed the work. They quoted 674. to replace the lowside service valve on the receipt bottom left. When I called in Sept. I said I would get another estimate before having them come back. This time I consulted Angie's list and had someone who spent almost 2 hrs checking it all, showing me where it had been bent (the valve) and needed to be replaced, checked the fan unit, the heating unit, cleaned the filter, checked the breakers and called to get the part. They do not charge for the "diagnosis analysis" (that was 124.00 of the bill from Jackson and Foster and the analysis took 5 min as opposed to almost 2 hrs for a thorough and complete analysis of the whole system from the second company.) They (the second company that I found from Angie's list) will come out and do the work next week for 550. I would not use Jackson and Foster again under any circumstances.

When they came back out to check the unit, they did not do anything. They ended up charging me for the service call. He was only at the house for 3 minutes and didn't do anything. I felt that the rate was extremely high for what he did. I did call them and they refunded $10.00. I was just a little disappointed in the fee and felt that it was out of line.

They were very good and honest with the installation. They told me that I didn't need to replace my furnace yet, which I appreciated. I had no problems as they did what they said they were going to do.

They were great. Everything was done very well. They were professional, on time, they provided 2 quotes and gave me the plusses and minuses of both.

Overall, the project was completed to my satisfaction, after mutiple calls to the company, a visit from the Owner's son, and considerable damage to my property that had to be repaired. I have to say that Jackson and Foster was very concerned about me as a customer and making sure I was satisfied with the job they did. However, it would have been better customer service to ensure they did the job correctly the first time so they didn't have to win back my approval. It started even before I had hired them. The Operations Manager who did the estimate was nearly impossible to get on the phone to hire in the first place. I called him to tell him I wanted to go with his company, but could he shave anything off the quote - he asked if he could call me back, I said of course. I didn't hear anything back from him for three days. On the first day of what was supposed to be a two-day installation, the primary installer was sick, according to the assistant who was the only person that showed up. He then called me at work throuout the day to tell me he couldn't place a vent in the kitchen, and that the return air vent needed to be moved to in front of the bathroom door (everyone I talked to said do NOT place the return in front of a bathroom). After a call and to the manager, I was able to have both the kitchen vent and the return relocated. After the job was completed, the system worked fine, I was very pleased, except that the installer used my attic access for the AC return (according to our aggreement), but had not cut another attic access (not our agreement). I was also concerned the compressor in the back yard was not sitting flat, but was tilted toward the house. I was told later by Jand F that levelling the ground under the compressor would result in puddling and that there was no problem with the compressor being at a tilt. The response to my email enquiry by the manufacturer whold heartedly disagreed with the Jand F assessment and said to get them back out to level it. A few days after the installation, I woke in the night to a dripping sound - I walked into the living room to find a huge blister in the ceiling about the size of a basketball. the AC system was leaking condensation.Calling Jand F at 12am, I was surprised to get a return call about an hour later from the tech on call. We both knew there wasn't anything he could do for me, but to call and placate me was a point in their favor. The same tech came to my house the next day to observe the situation for himself, assuring me the problem was going to be solved. I told him I still wanted the owner to come see for himself. The owners son came out the next day and I let him have it with all the problems Id seen and how disappointed I was, and he assured me everything would be corrected and they fixed the AC on the spot. Two days later, I had a drywaller in my house replacing the damaged ceiling. He replaced about 1/4th of the ceilng in the living room, textured the celing, cut a new access to the attic, and repaired the holes in the walls created by the removal of the old thermostats. A few days later, painters came and painted the entire living room ceiling and bedroom ceiling where the new access was created. The compressor was levelled. The repairs were first rate, it's impossible to see where the repairs in the ceiling were made. I think Jackson and Foster did a great job of making good on their responsablilty to return my house to its proper shape with a new HVAC installed. That being said, it would have been so much nicer if I didn't have to pester them into doing the job right in the first place - There were several little unprofessional portions of the job that I didn't mention here - For example, they said they would use an exist furnace exhaust to vent out my roof, but instead the cut a new exhaust - and the vent pipe extended out my roof at least 6 feet. I had to have them trim it back to a more reasonable height. The patches to my walls were sloppy and unprofessional. In the end it was all done right and I am extremely satisfied, it just would have been better had it been done right the first time.

I liked the fact that they followed up with the faulty work they had done previously. The spent three hours working on the problem. They did not charge for this follow up service. The air conditioner does work better and they are still following up to make sure it still works.

Some delay in arrival because of construction near our location. Very persistent in rescheduling and finding convenient times for us. Came on a Saturday to assess the cooling failure from the thermostat, provided a quick fix and replace the thermostat promptly.

They had to come back out to fix some issues with the original work. I believe it was due to the fact that one of the workers was fairly new. But, nonetheless, they took care of the problems. I do have to call them back about not getting enough heat out of one vent. They have always returned my calls and come out to fix any issues. They did call one time and cancel last minute (late, in fact) for an appointment.

THIS COMPANY PAID EXTRA ATTENTION TO DETAIL AND DID THE JOB RIGHT. I LOVED THE PRICE AS WELL. THEY WERE VERY PROFESSIONAL IN DEALING WITH ME AND MY FAMILY. I WILL PASS THIS EXPERIENCE ON TO ALL OF MY FRIENDS.

HE WAS ON TIME AND VERY PUNCTUAL. VERY EASY TO DEAL WITH. A GREAT JOB.

VERY RESPONSIBLE AND AVERAGE PRICE.