Deck Dr Power Wash & Restoration
About us
San Diego's Exterior Power Wash & Wood Care Pros for over 17 yrs! Power washing and specialty coatings. Wood decks, fences, gazebo's, rain gutter cleaning, and more! We transform all exterior surfaces back to their original beauty. Call for a Free estimate or consultation. DBA: Rain Gutter Cleaners.
Business highlights
Services we offer
& Concrete Sealing, & Patio. Residential & Commercial Cleaning - Rain Gutters, Deck, Fence, Pressure Washing, Roof, Wood Deck
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 18% | ||
| 0% | ||
| 0% | ||
| 0% |
I can't even begin to describe how great our deck looks! It previously was so old and weather-beaten we were worried we would have to replace the entire structure, but Jim and his team were able to bring it back to life and it looks fantastic! I would recommend the Deck Doctor to anyone, they were absolutely great - professional, friendly, quality workmanship and very knowledgeable. Very, VERY pleased with the work and the results.
They also blew all the dirt off the driveway into my garage so that was a mess I had to clean up.
I have contacted the owner, Jim Hamilton, about the issue with the flashing. He said it wasn't part of the roof. Seriously... you can't clean a few feet of flashing that is laying right on top of the room? That just seems like good customer service. The owner said they'd come back out (although he groused that he should charge me for it). To date (11 days later) they still haven't come out.
He also said that they left my garage a mess because I wasn't there to open it for them. Had I known of it, I could've remotely opened the garage door. Also, had I known they were going to leave that flashing unwashed, I would've asked them to wash it, but they assured me they could do all this without me being there.
Overall, the roof looks good, but that filthy flashing is driving me nuts. I'm not happy about the customer service.
They really should've met me at the house to go over with me what they were and weren't going to clean. I was pretty clear I wanted the visible parts of the roof cleaned. That they wouldn't consider flashing a part of the roof is crazy.
Update 4/21/2014: They did come out and clean the flashing 2+ weeks later. I upgraded their grades a notch, where deserved. They could definitely stand to work on their client communication. I'm leaving standing my initial comments because other people deserve to know some of the issues and that they need to be very clear about their communications.
The arrived promptly and performed the cleaning.
Rather expensive I thought but the gutters and roof were very clean.
"Hi [member name removed]. Thank you so much for leaving us a wonderful comment. If we can ever help you again please call! Have A Great Day."
"Thank you for your comments. We do value our employees and enjoy hearing good news about them."
"Thank you for the nice words and yes we were at your neighbors. If we can ever help you again in the future please don't hesitate to call. Have A Great Day!"
"Thank you for giving us the opportunity to come clean for you. If we can help you in the future please call."
"Thank you so much for your "gracious" comments. We do try to come out ASAP and get the gutters cleaned so when the rain comes you are protected. Have A Great Day!"
"Thank you Member! We are so pleased you were happy with our service. If we can ever assist you again don't hesitate to give us a call. Have a Great Day!"
"Hi Member. Glad we were able to come out and clean your gutters, concrete, and sidewalk. If you ever need our assistance again please call. Have A Great Day."
"Hi Member. Thank you for leaving us a great mark on Angie's List. We are so happy you are satisfied with our work. Have A Great Day."
"Thank you Member for calling us out to clean your rain gutters. We really do try to get to our customers as soon as possible. We know when your gutters aren't working properly how that can damage other structures around the house when the rain comes. We really try to get out to those customers first. Let us know if we can ever help you again in the future."
Licensing
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