
About us
Let Us Clean For You! Here at Lupe's Cleaning Service LLC. We do our best as a team to clean your home and make sure our customers are happy with their home. We as a company have been cleaning homes since 2000 and always have tried to give home owners the best deals! At Lupe's cleaning we are up for the challenge and always give it our best.
Business highlights
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 4% | ||
| 4% | ||
| 0% | ||
| 4% |
"Hello, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations, and we truly understand how frustrating this situation felt for you. We always aim to provide clear communication before and during the cleaning, especially when it comes to deep cleanings that require additional time. Because every home varies in condition, we provide a ballpark estimate over the phone and then give an updated assessment once our technicians arrive. In your case, our team did communicate the additional time needed and received approval before moving forward, and we appreciate your understanding at that time. Regarding the areas you mentioned were missed, this is exactly why we ask clients to walk through the home with the technicians before they leave?to catch anything that may need extra attention on the spot. When you expressed dissatisfaction afterward, we immediately offered to return and re-clean those areas at no cost. You declined the re-clean, so we then offered a refund as an alternative. When we did not receive a reply regarding the amount, we proceeded with issuing a $50 refund to avoid delaying any resolution. As for the washer hose concern, we did speak directly with the technician. While she did not recall disconnecting it, we certainly understand the inconvenience this caused you. We take accountability for any potential oversight our team may have caused, and we are truly sorry you had to spend time cleaning up afterward. At the end of the day, our goal is always to make things right. Since you feel the $50 refund was not sufficient, we would genuinely appreciate the opportunity to discuss what you believe would be a fair resolution for your time and trouble. We want all our clients to feel valued and taken care of. Please reach out to us directly so we can resolve this in a way that feels fair to you."
"We appreciate your business, thank you so much"
"Thank you so much, [Member Name Removed], we appreciate your business. It was a pleasure."
"Thank you so much for your kind words, we appreciate your buisness and we hope to work with you some other time in the future!"
"Thank you so much I appreciate your buisness. We love our clients !"
"Im sorry to hear that you were not pleased with our service, I believe we spoke on the phone and we had booked this basic cleaning for 3 hrs for a total of $228. Once our time was up, We did a satisfaction walk through with your wife in which she approved of our cleaning. Please understand that we always recommend a deep cleaning on the initial clean to make sure the home in thoroughly cleaned so we can maintain it on a weekly / bi-weekly basis. This could pertain as to why you might have not been content with just the basic cleaning, Im sorry that we were not able to accommodate you by offering you a re-clean so we could fix any issues that you saw. Again please understand that this was a basic cleaning and our time was limited so certain areas were not given the proper time for attention to detail which is more of our focus on our deep cleanings. Please feel free to contact us if you have any questions. Thank You!"
"Thank you so much"
"Thank you"
Licensing
State Contractor License Requirements
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