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TECH TREKKERS
Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business, Commercial Computer Network or Wiring Installation or Repair Service,
About us
On site or carry in PC and Mac service, networks, repairs
Services we offer
On site or carry in PC and Mac service, networks, repairs
Accepted Payment Methods
- CreditCard
Reviews
4.03 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 33% | ||
| 33% | ||
| 33% | ||
| 0% | ||
| 0% |
Showing 1-3 of 3 reviews
Marion O.
Oct 2013
Technician was on time. I have used this company for years. Technician was very nice and answered all questions. After the completion of the work, and the technician was gone, later that evening when I tried to use a particular folder to upload images for eBay auctions, this folder was completely gone from where it was before and there were no images in that area (almost 700) I spent considerable time locating it, copied it and dragged it to the location where it used to be.
However, now the uploaded scans end up next to this folder and I need to drag the image into the folder with the existing images which I did not need to do before and it's an extra step. Also the default on my scanner was gone, as was the link to my image folder. I now do not have a direct link to this folder which I use daily. I called and left 2messages, no return call was received. There was always an answering machine, from 8 am until 9:30. Finally someone answered and said there was no need for the technician to come out again but he could fix this from his computer and link into mine. I asked when, and the answer was and quot;soonand quot;. The technician needed to be contacted first. Now I'm waiting. I'll see what happens.
My suggestion is: When a technician is finished, before he leaves, CHECK ALL YOUR FILES AND PATHS AND MAKE SURE EVERYTHING WORKS FOR YOU!
The technician came to fix all my problems and I satisfied with the service. I will use them again as I'm familiar with them. I don't know anyone else who is qualified to call on.
However, now the uploaded scans end up next to this folder and I need to drag the image into the folder with the existing images which I did not need to do before and it's an extra step. Also the default on my scanner was gone, as was the link to my image folder. I now do not have a direct link to this folder which I use daily. I called and left 2messages, no return call was received. There was always an answering machine, from 8 am until 9:30. Finally someone answered and said there was no need for the technician to come out again but he could fix this from his computer and link into mine. I asked when, and the answer was and quot;soonand quot;. The technician needed to be contacted first. Now I'm waiting. I'll see what happens.
My suggestion is: When a technician is finished, before he leaves, CHECK ALL YOUR FILES AND PATHS AND MAKE SURE EVERYTHING WORKS FOR YOU!
The technician came to fix all my problems and I satisfied with the service. I will use them again as I'm familiar with them. I don't know anyone else who is qualified to call on.
Response from TECH TREKKERS
"[member name removed], You have been a customer of ours for many years and we have always taken great care of you. You know we don't open until 9am and that one day Deanna was running behind by 30 minutes. I understand that on that particular day you wanted us back out immediately, but I am shocked that you would make it sound like we are unresponsive to your needs. Your tech came back out right away and fixed your issues as always. And we have continued to service you since that day and as always we do our very best for you. I hope you would consider updating your review of us as we try very hard to maintain our great reputation in the community."
DIANNE B.
Dec 2012
Computer was running slow, needed cleaning up. The tech was on time, however he did not want to answer any questions i had about how to prevent this from happening again. He also spent too much time checking his phone, on my dime!
Response from TECH TREKKERS
"Hi [member name removed], Tech Trekkers has not serviced you since January 2011 when we set up a new PC and transferred all of the data for you. When we followed up with you we were told that everything was working well and you had no complaints. Are you sure you are not mixing us up with another company that may have serviced you after us? With regard to your issue with the technician talking on the phone, it is our company policy to take ourselves off the clock for any issues not involving your service, and we take great pride in answering any questions posed by our customers."
JILL J.
Apr 2005
WE WERE VERY HAPPY WITH TECHTREKKERS. THEY CHARGE BY THE HOUR AND WHEN ONE COMPUTER WAS DOWNLOADING SOMETHING TO FIX IT, THE PERSON WENT TO WORK ON THE OTHER COMPUTER(S), SO THEY DID NOT WASTE ANY TIME AND REPAIRED OUR COMPUTERS.
Licensing
State Contractor License Requirements
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FAQ
TECH TREKKERS is currently rated 4.0 overall out of 5.
TECH TREKKERS accepts the following forms of payment: CreditCard
No, TECH TREKKERS does not offer free project estimates.
No, TECH TREKKERS does not offer eco-friendly accreditations.
No, TECH TREKKERS does not offer a senior discount.
No, TECH TREKKERS does not offer emergency services.
No, TECH TREKKERS does not offer warranties.