Pro Team Werks

"Dear Customer, We sincerely apologize about the lack of communication over the weekend, but our office does close at noon on Saturdays. We also cannot apologize enough about the lateness of our technician. We had scheduled him in a [Member Information Removed] that he would show up no later than 2pm, and we have no clue as to why he was running so late in the first place. Sincerely, -Doug Business Manager"

"Dear Customer, We apologize for the poor experience you had with us, however, you called us yourself and told us that you would need to cancel the appointment. We had offered to reschedule to another day, but you had told us that you would think about it and call us back. We never received a call back from you. If you are still looking for someone to do some gutter cleaning for you, please call us as soon as possible, and we'd be happy to schedule you. -Doug Business Manager"

"Dear Customer, We sincerely apologize for you poor experience with our company. We understand that getting estimates can be frustrating. Our first cancellation was due to excessive rain preventing our workers from working that day, and we do not want to send them on a 70-mile round trip just for a single estimate. It does not only lose money for us, but for our workers as well. The second time we rescheduled because our workers could not make it in time before you had to leave your home. You had said that we should arrive there around 11am to 1pm (you had agreed to that), however we showed up at around 3pm due to our workers being stuck at a previous job a bit longer than expected. The third no show was because when we did arrive at the agreed upon time, nobody answered our calls, nobody would answer the door, and all the gates around the home were locked. We could not give you an estimate because of this. Again, we apologize for such poor service on our behalf, even if a few of those issues were not our fault. Paul Rad Owner"

"Dear Customer, Technicians that arrived at your home are students. I do not know why you thought that you can not trust them. All other customers seems to be liking them. We broke your storm window and took it for repairs. Storm window was repaired 3 months ago. We failed to return it one Saturday, because it was missing some parts. We left you numerous massages, you never called back. Please call us and we will return your storm window. Paul Rad"