I provided the valve itself. The work took literally 1 minute, but because it was a house call, I was still charged $125. Outrageous fee for a simple task albeit he gave me a $25 discount because of being 45 minutes tardy. I called the office and the phone number is an answering service, so no help was given at all as to the arrival time of the plumber.
Description of Work: Put on the gas shut off valve for the gas line to the gas dryer.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$125
Response from Plumbing Care
Hi [Member Name Removed], We are sorry to hear that you are unhappy with our pricing. I looked into the matter and your job was completed on Tuesday October 18th. Sometimes, due to the nature of our work, a technician may arrive late and we always give you a courtesy call. Our technician called you and we authorized a $25 discount since it was an inconvenience to you. Unfortunately when you call a plumbing company there are set charges for services rendered. We never surprise you with these fees and you signed the work authorization/customer approval form confirming the amount of $125 prior to us doing the work. If you were not happy with the price at the time we would have gladly left you with an estimate and give you time to think about it. We are actually happy to hear that our technician was so quick! This saved you time. We like to be as quick and concise as possible. You also noted that you called our company and received the answering service. We show no record that you left a message and we have several in office personnel on duty but in the even they cannot get to the phone we do have an answering service because we don't want to miss anyone's call. We will let our other online reviews and history of professionalism speak for itself. We hope your shut off valve is in great working order! Thank you so much, Plumbing Care, Inc.
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Service Categories
Plumbing,
Drain Cleaning,
Natural Gas Lines,
Drain Pipe Installation,
Water Filtration and Softening,
Water Heaters
FAQ
Plumbing Care is currently rated 3 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 5:00 PM
Plumbing Care accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Plumbing Care offers free project estimates.
Yes, Plumbing Care offers eco-friendly accreditations.
No, Plumbing Care does not offer a senior discount.
No, Plumbing Care does not offer emergency services.
No, Plumbing Care does not offer warranties.
Plumbing Care offers the following services: Water heater install & repair. Tankless water heater service (Rinnai, Noritz, Navien, Bosch). Drain line repair includng leaks. ESOV's, Basic fixture install & repair (toilets, faucets, garbage disposals, washers). Water softener installation & recirc pumps.