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Pacific Stoneworks & Wood Care

Floor Cleaning and Waxing, Epoxy Flooring, Ceramic Tile,

About us

We specialize in all hard flooring surfaces from ceramic, natural stone ,hardwood flooring and even concrete. Our cleaning, polishing and restoration process is also effective on kitchen or bathroom counter tops. We have further expanded our business into concrete staining, sealing and metallic epoxy coatings. We are also experts in epoxy garage floor installation.

Business highlights

17 years of trusted experience

Services we offer

travertine, marble and other natural stone cleaning, sealing, polishing and restoration hardwood cleaning and refinishing metallic epoxy floor installation epoxy garage floor installation concrete staining exterior pavers cleaning, sealing and color enhancing

Amenities



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.210 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
0%
2
20%
1
20%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.9
responsiveness
4.4
punctuality
4.6
Showing 1-10 of 10 reviews

Pat P.
08/2015
5.0
epoxy flooring, floor cleaning
  + 0 more
unknown
Description of Work: Full epoxy flooring in a three car garage. Gabriel came over an explained everything. The job took 1.5days and looks really good. I love that he come early and is a hard worker. |The only complaint I have is they are very hard to get on the phone and even worse to get them to return calls.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Steve C.
06/2015
2.0
epoxy flooring, floor cleaning
  + 0 more
unknown
Description of Work: The deal I got was for epoxy for the garage. Two main issues with my experience. | |1) Nobody would respond to me. I tried emailing through Angie's list as well as call multiple times but somehow every time I called (During their business hours), I would get their voice mail. I left two messages and did not receive a call back until the same day I called Angie's list to cancel the purchase of the deal. Coincidence? I think not. | |2) After finally speaking to them, they were pretty upfront in that I would be spending more on the job than the $369 deal. This was all clear in the details for the deal that it was up to 300 square feet but I assumed that was a general amount for a 2 car garage and possibly some larger garages may be a bit larger. Instead, it was estimated that my job will be at least another $300 if it was a standard two car garage. Then she explained some of the premium options that are available but then the cost is now upwards of $1500+. From the sounds of it, the basic one for the deal was not really good quality so that is why I should upgrade to the premium. Instead of dealing with all of this, I decided to ask for a refund on the deal since it was not much of a deal at all.

Rating CategoryRating out of 5
value
2.0
responsiveness
1.0
punctuality
1.0

$369

JoAnn V.
06/2015
1.0
floor cleaning
  + -1 more
unknown
Description of Work: The company initially contacted me about setting up the appointment. Over the phone, he seemed to be trying to charge where he could. I then decided to schedule an estimate, to which they never showed up.
Rating CategoryRating out of 5

Response from Pacific Stoneworks & Wood Care
Hi [Member name removed], I responded to your request for service promptly by telephone and when I questioned you about your concrete you described it as not being in perfect condition. There were areas where is was breaking apart. I told you that it sounded like efflorescence which probably would be out of the scope of work of the deal and would cost additional if we were even able to repair it. I suggested you send a photo before we sent someone out to see it because you told me that you didn't want to spend any additional money than you had already spent on the deal and I didn't want to waste your time or the estimator's. We set up an appointment for us to inspect it once we had seen the concrete from the photo you sent. You never sent the photo therefore I never sent the estimator. The deal states that there is additional cost for concrete that needs to be repaired so I don't understand why you were upset with our service. You never expressed that to me the phone. Also, I never tried to sell you anything that you didn't need. Epoxy should never be laid over concrete that has efflorescence. If we had been able to confirm that from the photo then we would have never accepted the work nor charged you a penny. Since we don't charge for estimates, we really try to get a good idea of the integrity of the concrete before visiting a customer. It saves time for everyone involved and id something that we think our customers appreciate.

Stan Y.
06/2015
1.0
floor cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5

Richard M.
06/2015
5.0
epoxy flooring, floor cleaning
  + 0 more
PSW was courteous and prompt. They arrived and finished when they said that they would. I am happy with the outcome.
Description of Work: Applied a slurry coat on garage floor

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,800

John P.
06/2015
2.0
floor cleaning
  + -1 more
I ended up cancelling because most 2 car garages as pictured are 400 sq ft. If you have a standard 2 car garage in OC, I suggest you measure before you buy. This deal only covers 300 sq ft or basically a one car garage. They wanted double the price for their basic service at 400 sq ft. They quoted me their premium option at around $1800. They know that most garages in OC are around 400 sq ft so they know you'll have to pay more once you buy this deal. I did not feel good at all about their sales approach.
Description of Work: I bought their $369 deal but cancelled.

Rating CategoryRating out of 5
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$369

Response from Pacific Stoneworks & Wood Care
Hi [Member name], I am sorry you had a negative experience with our "Big Deal" on Angie's List. As I spoke with you on the phone, we do try to outline everything in the fine print of the deal before you purchase. We state clearly that the deal is for gray colored epoxy. We also state that to add clear coating is extra. Finally, there is such a huge range in sizing for two car garages especially in orange county where "standard" can range anywhere from 325-440 square feet depending on the area of the county and the year of build. Most people I speak with do measure their garages before purchasing the deal so that they know exactly how much they will be paying. This is also a service we offer free of charge for Orange County residents. All you need to do is give us a call and we will come to your home to measure and discuss your specific needs. The other thing you need to be aware of is what the deal consists of and what you were requesting. We did say that it was for gray (you requested tan). The deal is also for only one coat of epoxy. You had required two because of the color you wanted. You also wanted the chip saturation which is also an upgrade because it consists of over 10 times the amount of vinyl chips as the deal. Its important when reviewing a service to compare apples to apples. The $1800 system you wanted was completely different than the special we were advertising. Our intent was never to deceive you, as we outlined everything in the ad as well as in our phone conversation as best as we could. Our intent is simply to perform a quality service for a range of budgets.

Beth C.
05/2015
5.0
floor cleaning
  + -1 more
unknown
Description of Work: No problems. We cannot get service without spending $2000 because of moisture.
Rating CategoryRating out of 5
Yes, I recommend this pro

Marianne K.
02/2015
5.0
epoxy flooring, floor cleaning
  + 0 more
We were very happy. Gabriel was prompt, very polite, so nice and worked very hard all day long. The job is drying now, and will be for the next seven days. But it looks good. The overall experience was excellent. We would definitely use him again for other needs in our home.
Description of Work: He put an epoxy coating on our garage floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,343

Richard J.
12/2014
5.0
epoxy flooring, floor cleaning
  + 0 more
Showed up on time and performed work quickly without any intrusion. Currently following instructions to not to place anything on the garage floor and so haven't gone in yet to inspect it closely. It looks great from the outside. The only negative is extremely strong fumes that last for couple days.
Description of Work: Purchased deal from amazon local deal for 300 sq feet of epoxy coating for garage floor at a discounted price. Had provider apply epoxy and clear coat on garage floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$995

Jill M.
01/2014
5.0
ceramic tile, floor cleaning
  + 0 more
They were wonderful. They did an amazing job and got the tile and grout much cleaner than I expected it could be. He was very careful and prompt, and I was really, really impressed.
Description of Work: Pacific Stoneworks & Wood Care did tile and grout cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

    Contact information

    3943 Irvine Blvd. #215, Irvine, CA 92602

    www.StoneAndWoodCare.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Floor Cleaning and Waxing,
    Epoxy Flooring,
    Ceramic Tile,
    Buffing and Polishing,
    Marble and Granite,
    Stone and Gravel,
    Countertops and Backsplashes

    FAQ

    Pacific Stoneworks & Wood Care is currently rated 4.2 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    Pacific Stoneworks & Wood Care accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, Pacific Stoneworks & Wood Care does not offer free project estimates.
    Yes, Pacific Stoneworks & Wood Care offers eco-friendly accreditations.
    No, Pacific Stoneworks & Wood Care does not offer a senior discount.
    No, Pacific Stoneworks & Wood Care does not offer emergency services.
    No, Pacific Stoneworks & Wood Care does not offer warranties.
    Pacific Stoneworks & Wood Care offers the following services: travertine, marble and other natural stone cleaning, sealing, polishing and restoration hardwood cleaning and refinishing metallic epoxy floor installation epoxy garage floor installation concrete staining exterior pavers cleaning, sealing and color enhancing

    Contact information

    3943 Irvine Blvd. #215, Irvine, CA 92602

    www.StoneAndWoodCare.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed