METROPOLITAN HEATING & AIR CONDITIONING

Our Air conditioning went out during the 90+ degree heatwave late on a Wednesday night. Called our home insurance and the contractor they assigned me to wasn't available for 8 days due to backlog. I called on Thursday and asked the insurance to assign me another and they hooked me up with Adam at Metropolitan. He called immediately and said he could be at my house in 30 minutes. True to his word he arrived with a mask and socially distanced. Very professional and in less than 20 minutes he replaced my capacitator and air conditioning was keeping our family cool. Murphy's law, my thermostat randomly went out two days later and on a whim texted Adam to see if he could address the issue and he immediately texted back late on a Sunday night and said he would come out the next day. I can't recall any service I have had that was this responsive, respectful, and reliable. Ask for Adam, you won't be disappointed.

Run, just run. Without a doubt this is the worst company I have ever dealt with. I would give them negative stars if at all possible. Check my profile - I love giving positive reviews to companies that deserve them. The fan on my ac unit stopped blowing. I called my home warranty and they sent out Metropolitan. We had to wait a few days for an open appointment, which was fine, and they seemed to fix things but the next day the problem was back. Repeat this FIVE TIMES and we are still without a working ac unit, 3 weeks later. Plus, due to this company being incompetent and not figuring out the problem - we have thousands of dollars of water damage from the leaking ac unit. Please do yourself a favor and if you get assigned this company through your home warranty, refuse their service and ask for another company to be sent out. The problem still is not fixed but the home warranty has decided to send us another company, one which will hopefully be able to do their jobs properly. This company should not be in service - just horrible!