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Kastle Plumbing

Founded 1998 ‚ÄĘ With Angi since March 2011

4.9

(9) Verified Reviews

Description

We started our business working out of Grandmas house 15 years ago. She told me ''If you want to succeed in this business you need to treat your customers like family and work on their home as if it was your own''. This has become our company's philosophy. At Kastle Plumbing you‚Äôll find the help you are looking for, for all of your plumbing needs. The owner of Kastle Plumbing has been in the plumbing service business for over 30 years. He was trained by the best and hopes to consistently and effectively pass on his excellent service techniques and work ethic personally to each of his qualified plumbing technicians. It is his demand for perfection and customer satisfaction, that sets Kastle Plumbing apart from the rest. From Slab leaks and slab leak detection, to gas leaks, water heaters, sewer problems, bathroom and kitchen remodels to simple clearing of clogged sinks and toilets, just to name a few, you‚Äôll find that he and his team will quickly and efficiently take care of your plumbing issues with as little interruption to you and your family as possible. Where other companies may feel that they need to ‚Äúmove you out‚ÄĚ during their work, He has developed methods where he and his team of qualified technicians can work within your household with little or no interruption to you and your family. And when the job is finished, you won‚Äôt be cleaning up after us. Our goal is to leave your jobsite cleaner than when we‚Äôve arrived. You‚Äôll be glad you‚Äôve called Kastle Plumbing! At Kastle Plumbing we rely on our word of mouth referrals from our many pleased customers who continually call and send their friends. That‚Äôs because we offer honesty and value to our work. You won‚Äôt find the old ‚Äúbait and switch‚ÄĚ here. He wants to give you the very best service for a price that you can afford. When you hire Kastle Plumbing, you‚Äôve hired the best! At Kastle Plumbing, we know your home is your Kastle! Additional phones - (949) 916-4414, (949)218-2009. Additional faxes - (949) 215-7383. Additional email - info@kastleplumbing.com....

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A&R Handymen

5.0

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Angi certified badge

Verified Reviews

A few reviews for this pro…

5.0

07/24/2012

Water heater burst.  Scott and helper arrived promptly and assessed damage.  Recommended a specialist to deal with the wet woodwork all around.  Scott also pointed out errors in prior water heater installation (relief valve jammed agains wall, no pan under heater which would have prevented damage due to leak, and crumpled exhaust flue).  Scott went out to pick up a new 75 gallon water heater, conn...

DESCRIPTION OF WORK
Replaced burst water heater.  Recommended excellent restoration crew to deal with soaking wet platform, walls, studs.  Hooked up water heater a few feet away so I will have hot water during the week or two of restoration.  WIll return to drain and reinstall it when the restoration is done.

CATEGORY plumbing,water damage restoration,water heater repair

5.0

04/08/2012

Professional. Worked and communicated well with the customer. One item on the faucet was overcharged.  Overall, I am happy with the service.

DESCRIPTION OF WORK
Flushed and changed copper ball valve of the water heater. Replace the kitchen faucet. Fix another leaking faucet.

CATEGORY plumbing,water heater repair

5.0

03/22/2012

In each of the three occasions we used Scott and his crew at Kastle Plumbing, he was punctual, very thorough, went over and above the job and found other problems he fixed at no additional costs and always left the area cleaner than he found it.  He did a gas line replacement, water main line replacement and slab leak detection and repair.  If other vendors needed to be brought in to fix other dam...

DESCRIPTION OF WORK
I have used Kastle Plumbing on 3 different occasions: 1.  Exterior gas line leak, leading to replacement of our gas line from the front yard to the side yard where the pool heater is located and then to the back yard where the BBQ is located. 2.  Main water line replacement from the front meter to the water line into the house.  Replacement of water heater, soft water lines and installation of new hose bib and washer water lines. 3.  Slab leak detection and rerouting of copper pipes to bypass the broken water line.

CATEGORY plumbing,water damage restoration,water heater repair,gas leak repair

2.0

02/22/2012

Am not sure if this is just me - but when a company's website states explicitly FREE estimate, and you request an estimate for a slab leak repair -  an average consumer would expect a FREE estimate. Scott showed up with his apprentice and confirmed what I already knew- I had a slab leak evident by the hot spots under our kitchen flooring. He then recommended a copper reroute - 2 lines for $3,000. ...

DESCRIPTION OF WORK
Am not sure if this is just me - but when a company's website states explicitly FREE estimate, and you request an estimate for a slab leak repair -  an average consumer would expect a FREE estimate. Scott showed up with his apprentice and confirmed what I already knew- I had a slab leak evident by the hot spots under our kitchen flooring. He then recommended a copper reroute - 2 lines for $3,000 - kitchen to water heater. He also recommended other items, not really necessary.   Then verbally said I owed him $150 for leak detection. NO pre-approval paperwork, no written notice nothing. He claims to have verbaly informed me of the leak detection charge over the phone (as leak detection is a separate service?? Am not a plumber so the difference between one service and another is not within my professional expertise...to an average consumer, an estimate is an estimate...), but I do not recall him stating such...again, when a website indicates FREE WITHOUT any disclaimer or comment as to what is and is not part of an estimate, seems to be a bit shady...false advertising.... When I brought this to Scott's attention, he then again demanded the $150 - and wanted documentation as to the paint conditions of my home claiming a need to know about lead (house built in 1974) - and his apprentice seemed to roll his eyes like they were joking about me.  In any event, possibly was just a bad day... but didn't feel super comfortable....To his credit and after much discussion in circles , Scott did offer to apply the $150 to his services if I gave him the job and offered to throw in a new pressure monitor worth about $200...

CATEGORY plumbing,drain cleaning

SERVICE PROVIDER RESPONSE

We do offer free estimates. However, There is a charge for leak detection. If you have a slab leak, leak detection must be completed so we can determine where the leak is so we can give you an accurate price to repair or reroute the line. We were very clear that there would be a charge for leak detection over the phone and yes we do credit the leak detection amount to the job.
5.0

02/16/2012

Mr. Scott was able to come quickly when we had water leaking into our kitchen.  He quickly diagnosed and fixed the problem.  I will use him for all my plumbing needs in future.

DESCRIPTION OF WORK
They detected a leak and repaired it.

CATEGORY plumbing

Services Offered

Residential, commercial & industrial plumbing, slab leaks, repiping, line locations, garbage disposal, hot water heater, bathroom and kitchen remodeling, drain and sewer cleaning, sewer, gas leaks & sprinkler systems.

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Check
Senior Discount
10%
Emergency Service
Yes
Warranties
Satisfaction