GARYS PLUMBING( REPIPE SPECIALIST)

"Thanks (removed member name), tricky little job went well I managed to clean this line out and adjusted some pipe work... Hope to here from you when you decide to remodel your bathrooms ,thanks."

"[member name removed] said her husband does maintenance so It's a complement that he liked the service I performed thank you for hiring me"

"Thanks for your review, I appreciate the positive feedback, I look forward to working for u again"

"I'm sorry to hear that u are dissatisfied with the service, the big deal u purchased does not cover in accessible water heaters for flushing and yours was in the basement, the plumber we sent out was not familiar with wording on the deal, so I'm happy to accept that u are entitled to your refund. This feedback has been positive and we now verify info before we make a trip to our members"

"I'm sorry your disappointed with the service I provided and the meticulous detail and eagle eye I have for spotting current and pre- emotive solutions, however I didn't understand this negative response to my service , so I called (Member name removed)personally and offered him a refund which he declined, he was quite cordial and mild mannered, I still didn't understand his disappointment ( maybe a language barrier) the service he purchased included a whole house plumbing inspection so it's my duty to spot the problems , show and explain solutions and NATURELY give prices , ( I currently am rated A for pricing with angies list, so if my customers rate me highly and somebody else thinks they are too high they can always get a second opinion(I am not a pressure sales person ) I think the word upselling has become a dirty word, in reality creating value , benefits ,and a proper fix is perceived as ripoff. I serve to serve again , it's written on my van, so to the vast majority of angies list members, thank you , I wish to seve you."

"[member name removed] expressed his dissappointment while I was still in his home with the service I performed, how ever he is being scarce with the truth. I spent 2hrs an d 45 minutes in the house, ( 90 minutes on $89 service 45 minutes doing inspection and detailed quotation with a cost per job, and 30 minutes answering at least 30 questions). I knew before I left his house he was going to write a negative report.the reason I did not offer a refund was on principal , i fixed 2 leaky hose bibbs. All shower heads and faucet spout aerators , flushed his water heater and carried out a full plumbing inspection, his kitchen sink could not be cleared from an access point blocked by an a/c unit it was physically impossible and he stated i was UNWILLING (an absolute lie). I put a pressure gauge to measure his house pressure which was high, my service was complete in this respect, Client wanted me to adjust it, I declined due to liability issues. In my opinion the real reason for this negative review is the issue of the toilet tune up they were beyond a tune up I quoted $ 270 dollars to rebuild all 3 toilets he tryed to negotiate and price me down to $150 I told him he i would not do it, at this point he was extremely angry and it was obvious, he said do it for $150 and I don't want the written guarantee on the work that your going to give me with the $270 job. At this point I knew I had to leave , I told him people like himself write up negative reviews because of what they consider high prices and that I thought he asked a lot of questions about how to fix his plumbing and that he might do it himself, he said he had time to do neither, ( well he did write a review , and I gave him a price to correct one of his plumbing mistakes, another set of lies. So why the blow for blow long winded response and 10 minutes of my time, to expose a frivolous unsubstantiated claim of false reporting.My overall reviews speak for themselves , I have to accept that I will never be able to please everybody and accept that 1 out of 10 will be negative."

"I'm pleased your happy with my work, most people put off replacing the water heater, if its 10. Years or older and doesn't sound or look good and yearly flushing gets expensive just replace it"

"I have worked for mr peng on 3 or 4 occasions he understands good quality work comes at a fair price, we always have good banter and he makes working for him a fun experience, thanks for your patronage."

"Thanks for your response, we look forward to serving you in the future"